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+61 2 9975 6001
5 Troubleshooting
5.1 Touch Issues
Issue
Check
Action
No Touch
USB
Cable
Install USB lead between device and Touch USB connection on
touchscreen
Laptop
USB
Socket
Try alternative USB connections on laptop
USB cable
length
Recommended length for USB is 5m. If laptop is further away,
then a USB powered extender is required
Reflected
Sunlight
If possible, reposition out of reflected sunlight
Internal
USB Lead
Replace internal USB lead
Alignment
Output
Resolution
Ensure the output resolution of the attached device is set to a
16: 9 aspect ratio
Camera
Using T3k software check the alignment of the cameras
5.2 Sound Issues
Issue
Check
Action
No Sound
on HDMI
Sound
Settings on
Windows
Right-click volume control in system tray, click Playback
devices, select DTV and set as default
Summary of Contents for Classic 4K
Page 1: ...CommBox Interactive Classic 4K User Manual Revision 5...
Page 3: ...6 Supported Resolutions 21 7 Index 22...
Page 8: ...8 61 2 9975 6001...
Page 12: ...12 61 2 9975 6001...
Page 14: ...14 61 2 9975 6001 4 2 Video Adjustment...
Page 15: ...61 2 9975 6001 15 4 3 Audio Adjustment...
Page 16: ...16 61 2 9975 6001 4 4 Setup Adjustment...
Page 17: ...61 2 9975 6001 17...
Page 22: ...22 61 2 9975 6001 Index...