Commercial CHEF CHQP12R, User Manual

Page 10

TROUBLESHOOTING & WARRANTY

LIMITED WARRANTY

Commercial Chef brand is used under license. 
Any repair, replacement, or warranty service, 
and all questions about this appliance should 
be directed to W Appliance Co. at 

1 (855) 

855-0294

 from the USA or Puerto Rico.

W Appliance Co. warrants to the original purchaser 
that the appliance will be free from defects in material, 
parts and workmanship for the period designated for 
this appliance. The warranty commences the day the 
appliance is purchased and covers up to a period of 

1 year (12 months) for labor/1 year (12 months) for 
parts (manufacturing defects only)/carry in service

.

W Appliance Co. agrees that it will, at its option, 
replace the defective appliance with either a new or 
remanufactured appliance equivalent to your original 
purchase during the warranty period. 

Exclusions

: This warranty does not apply to the 

below:
1.   If the appearance or exterior of the 

appliance has been damaged or 
defaced, altered or modified in design or 
construction. 

2.  If the appliance original serial number 

has been altered or removed or cannot 
be readily determined.

3.  If there is damage due to power line 

surge, user damage to the AC power 
cord or connection to improper voltage 
source.

4.  If damage is due to general misuse, 

accidents or acts of God.

5.  If repair attempts are done by 

unauthorized service agents, use of 
parts other than genuine parts or parts 
obtained from persons other than 
authorized service companies. 

6.  On units that have been transferred 

from the original owner.

7.  On appliances that have been purchased 

as refurbished, like new, second-hand, in 
a “As-Is” or “Final Sale” terms.

8.  To appliances used in a commercial or 

rental setting.

9.  To appliances used in settings other 

than ordinary household use or used 
other than in accordance with the 
provided instructions.  

10.  To damages for service calls for 

improper installations.

11. To glass parts and other accessory 

items that are included with the unit. 

12.  Transportation and shipping costs 

associated with the replacement of 
the unit.

13.  Food loss for loss due to appliance 

failure or delay in service, repair or 
replacement. 

14. Service calls to instruct you how to use 

your slow cooker.

15.  Service calls to repair or replace the 

house fuse, reset the circuit breaker or 
correct the wiring in the house.   

REPAIR OR REPLACEMENT AS PROVIDED UNDER 
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF 
THE CUSTOMER; W Appliance Co. SHALL NOT BE 
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL 
DAMAGES FOR BREACH OF ANY EXPRESS OR 
IMPLIED WARRANTY ON THIS Appliance, EXCEPT 
TO THE EXTENT PROHIBITED BY APPLICABLE LAW. 
ANY IMPLIED WARRANTY OF MERCHANTABILITY 
OF FITNESS FOR A PARTICULAR PURPOSE ON THIS 
Appliance IS LIMITED TO THE DURATION OF THE 
WARRANTY.

Some states do not allow the exclusion or limitations 
of incidental or consequential damages, or limitations 
on how long the warranty lasts. In these cases the 
above exclusions or limitations may not apply to you. 
This warranty gives you specific legal rights and you 
may also have other rights which vary from state to 
state.

Obtaining Service

: To obtain service, appliance 

literature, supplies or accessories please call

1 (855) 855-0294

 to create a ticket for exchange/

repair. Please make sure to provide the date of 
purchase, model number and a brief description of the 
problem. Our customer service representative
will contact you or send detailed return instructions.

W Appliance Co. does not warrant that the appliance will work 
properly in all environmental conditions, and makes no warranty 
and representation, either implied or expressed, with respect 
to the quality, performance, merchantability, or fitness for a 
particular purpose other than the purpose identified within this 
user’s manual. W Appliance Co. has made every effort to ensure 
that this user’s manual is accurate and disclaims liability for any 
inaccuracies or omissions that may have occurred. Information 
in this user’s manual is subject to change without notice and 
does not represent a commitment on the part of W Appliance 
Co.. W Appliance Co. reserves the right to make improvements 
to this user’s manual and/or to the appliances described in this 
user’s manual at any time without notice. If you find information 
in this manual that is incorrect, misleading, or incomplete, please 
contact us at

 1- 855-855-0294

.

W Appliance Co., 
1356 Broadway 
New York, NY 10018