Commidea Ocius easiPAY Vx510 Quick Reference Manual Download | Manualshive

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Commidea Ltd
100 Eureka Park
Ashford
Kent TN25 4AZ

Commidea:

08444 828 200

Commidea Fax:

08444 828 210

Merchant Helpdesk:

08444 828 222

Merchant Helpdesk Fax:

08444 828 223

Merchant Helpdesk operational hours:

Monday to Friday

8am - 8pm

Saturday

9am - 8pm

Sunday

10am - 5pm

E-mail: helpdesk@commidea.com
Visit us at: www.commidea.com

Ocius easiPAY Vx510 QRG – V1.5

Vx510 Quick
Reference Guide

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Summary of Contents for Ocius easiPAY Vx510

Page 1: ...8444 828 210 Merchant Helpdesk 08444 828 222 Merchant Helpdesk Fax 08444 828 223 Merchant Helpdesk operational hours Monday to Friday 8am 8pm Saturday 9am 8pm Sunday 10am 5pm E mail helpdesk commidea com Visit us at www commidea com Ocius easiPAY Vx510 QRG V1 5 Vx510 Quick Reference Guide ...

Page 2: ...Commidea Ocius easiPAY Terminal as your payment solution The purpose of this guide is to provide you with something to refer to quickly should you need assistance with the terminal be it for day to day use different transaction types or how to return it Thank you again for choosing a Commidea solution Before using the terminal it will require the power cable to be connected to the Power socket on ...

Page 3: ...ble within the reports list The press the number for the report required on the terminal to produce it 1 Livestore Grouped by Account this displays all transactions which have been charged but are currently waiting to be submitted for settlement 2 X Report Grouped by Account this report is split into two sections Card Scheme and End of Day Total The first displays the livestore totals broken down ...

Page 4: ... DD MMM YYYY HH MM SS Z REPORT Terminal PTID ACCOUNT Account Name No Txns Currency Currency EOD Method Method Auto or Manual Card Scheme Sale Cashback Refund Total Amex 0 00 0 00 0 00 0 00 Visa 1 00 0 00 0 00 1 00 MasterCard 1 00 0 00 0 00 1 00 Maestro 0 00 0 00 0 00 0 00 Delta 0 00 0 00 0 00 0 00 Solo 0 00 0 00 0 00 0 00 Electron 0 00 0 00 0 00 0 00 Visa CPC 0 00 0 00 0 00 0 00 EDC Maestro 0 00 0...

Page 5: ...ompted to do so insert the card if not originally inserted to initiate the transaction If cashback is enabled on the account then it will be prompted for at this stage of the transaction Should cashback be required enter the value and press enter to continue The customer should type in their 4 digit PIN and press the green Enter key for validation If the PIN is entered incorrectly the customer wil...

Page 6: ...tly use the yellow Clear button to correct accordingly If a Merchant Reference is enabled on the Account please enter it here Use the Alpha key to choose from the characters available for that key If a Merchant Reference isn t required this step can be bypassed using the Enter key After entering the transaction details ask the customer for their payment card and insert it into the slot at the bott...

Page 7: ...ss enter to continue Enter the expiry date on the card in the format MMYY and press enter to continue Enter the card security code from the card and press enter to continue This card security code is usually found on the back of the card and is either a 3 or 4 digit number Enter the numbers from the first line of the cardholder address Press enter to continue Enter the cardholder postcode Press en...

Page 8: ...pted prior to running any reports or can be manually initiated using the following process Main Screen Option 2 Menu Menu Screen Option 1 Txn Management Txn Management Menu Option 2 Submit Txn Authorisations and Confirmations When successful a transaction will be authorised by the acquirer and then confirmed by the terminal An authorisation is obtained to check if the cardholder s account has the ...

Page 9: ...es are returned not just the unit If you have Standard cover for your terminal please send it back to Commidea Ltd Unit 1 Stag Enterprise Park Leacon Road Ashford Kent TN23 4TW If you have Gold or Platinum cover your terminal will be collected as part of the Next Day Swapout service N B it is the responsibility of the merchant to ensure that proof of postage collection is obtained To order new til...

Page 10: ... 18 Do I have to do anything at the end of the day to submit transactions Page 18 My terminal won t print transaction reports Page 18 My X and Z readings won t print Page 19 I ve been asked for my PTID where do I find it Page 19 My terminal won t read Chip PIN card Page 19 My terminal says Unkown Card or Card Type not Recognised Page 19 If you need assistance reconciling a transaction Page 19 If y...

Page 11: ...rts Check that paper is loaded and is the correct way round If the wrong type of paper is used or is not inserted correctly it may fail to print If paper fails to feed check it is inserted correctly and that the paper cover is closed securely Print a system information voucher to test printing capabilities by selecting 2 Menu 3 System 2 System Info A small update can be sent to the terminal which ...

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