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Store and Forward (SAF) processing
Store and Forward (SAF) is the ability to process offline transactions when the host is not
available or there is a communication problem. If you have SAF activated the terminal will
process transactions as per an online transaction and will not notify you that it has changed
to SAF processing. For transactions under your floor limit continue processing transactions
as per normal and the terminal screen will prompt you when a customer signature is required.
For transactions over your floor limit continue processing transactions as per normal and the
terminal screen will prompt you when an authorisation is required.
NOTE:
SAF is not available for Currency Conversion transactions.
Step
Action
1
Swipe the customer’s card.
2
Proceed as per a normal transaction, entering the type of transaction,
the amount of the transaction and the type of account.
3
A transaction receipt will be printed with a signature panel for
the customer to sign.
4
The customer’s signature is also required for debit card transactions (unlike
online transactions that are PIN activated). The PINpad will display:
Screen:
SIGNATURE REQUIRED
SIGNATURE VALID?
YES
NO
5
If YES is selected the transaction will be completed; NO will cancel
the transaction.
I
The PINpad will identify SAF transactions by placing an asterisk beside the approval
code on the transaction receipt.
Screen:
COMMONWEALTH BANK
EFTPOS
APPROVED CC08
VALID SIGNATURE
The merchant copy of the transaction receipt will display the full cardholder number on
all SAF transactions.
I
When the PINpad detects that the Bank is online again, it will upload the stored
transactions in the background allowing the operator to continue serving other customers.
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Summary of Contents for EFTPOS LITE INGENICO 5110
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