CommScope ARRIS Touchstone DG9450, User Manual

Page 1: ...Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1 2 ...

Page 2: ...R IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE CommScope does not represent or warrant that the functions described or contained in the Materials will be uninterrupted or error free that defects will be correcte...

Page 3: ...ut this manual 11 What about security 12 Ethernet or wireless 12 Ethernet 12 Wireless 13 Both 13 Get support 13 Install and connect your DG9450 14 Front panel 14 Rear panel 14 Choose an installation location 15 Connect the Data Gateway 17 Configure your wireless connection 18 Set parental controls 19 Chapter 3 Configure your Ethernet connection 23 Requirements 23 How to use this section 23 Configu...

Page 4: ...Gateway is plugged in but the power light is off 29 I m not getting on the Internet all connections 29 I m not getting on the Internet Ethernet 29 I m not getting on the Internet wireless 30 My wireless Internet connection stops working sometimes 30 I can get on the Internet but everything is slow 30 Appendix A Glossary 31 Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1 2 4 ...

Page 5: ...ce with applicable national electrical installation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals sound signals and interactive services Part 11 Safety This equipment is intended to be insta...

Page 6: ...cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or rel...

Page 7: ...iateur et votre corps Operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems Le dispositif fonctionnant dans la bande 5150 5250 MHz est réservé uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux ...

Page 8: ...ice Local Area Network LAN The DG9450 also provides 802 11a b g n ac ax wireless connectivity for enhanced mobility and versatility Installation is simple and your service provider will help you with any special requirements About your new Data Gateway The Touchstone DG9450 Data Gateway is DOCSIS compliant with the following features Speed up to 24 times faster than DOCSIS 2 0 cable modems Conveni...

Page 9: ...list of items in the package Coaxial cable coax This is a round cable with a connector on each end It is the same kind of wire used to connect to your television for cable TV You can buy coax from any electronics retailer and many discount stores make sure it has connectors on both ends There are two types of connectors slip on and screw on the screw on connectors are best for use with your Data G...

Page 10: ... If the Data Gateway was provided by your service provider they already have the required information In addition you should ask your service provider the following questions Do you have any special system requirements or files that I need to download after I am connected When can I start using my Data Gateway Do I need a user ID or password to access the Internet or my e mail System requirements ...

Page 11: ...d macOS X or iOS for mobile devices A supported Ethernet or wireless LAN connection must be available Linux Unix Hardware drivers TCP IP and DHCP must be enabled in the kernel A supported Ethernet or wireless LAN connection must be available About this manual This manual covers the Touchstone DG9450 Data Gateway The model number is on the label affixed to the Data Gateway 1 Model Number Touchstone...

Page 12: ...n take advantage of open proxies to hide their identity when breaking into other computers or sending spam If you have an open proxy your service provider may suspend your account to protect the rest of the network The DG9450 ships with wireless LAN security set by default for the same reasons that you should run only secured proxies See the security label on your product for the factory security ...

Page 13: ...ctions are easier to install than standard Ethernet connections However wireless connections are slightly less secure increasing the chances that unauthorized users could eavesdrop on connections between the router and the connected device Note You can use the wireless connection if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware wor...

Page 14: ...nstall a new one If you have ordered service your service provider should configure the DG9450 automatically You need only follow the instructions in this section to install and connect the DG9450 Front panel The front of the DG9450 has the following indicators 1 Status LED Indicates the device power and status Rear panel The rear of the DG9450 has the following connectors and controls Touchstone ...

Page 15: ...you power cycled the device Use a pointed non metallic object to press this button 7 Power Connector for the power cord Choose an installation location There are a number of factors to consider when choosing a location to install your Data Gateway Is an AC outlet available nearby For best results the outlet should not be switched and should be close enough to the Data Gateway that extension cords ...

Page 16: ...e floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors that affect wireless range A number of factors can affect the usable range for wireless connections Increases range Adding a wireless extender to the network Decreases range Metal or concrete walls between the Data Gateway and other devices Large metal appliances aquariums or metal cabinets between th...

Page 17: ...ng MoCA for your home network MoCA filters must be installed on any legacy client devices Your service provider will install these filters for you 2 Insert the plug from the power cord into the Power connector on the back of the Data Gateway 8 and insert the power cord into a convenient AC outlet 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Data Gateway 1 or 2 an...

Page 18: ... and the DG9450 simultaneously to easily set up your system security If you need to modify the Data Gateway s default wireless security settings or if you want to configure any other wireless LAN settings refer to the following instructions Access the configuration interface 1 If security has been properly set up on your computer to access the wireless LAN on the DG9450 use the connection utility ...

Page 19: ...MAC address as follows Windows from the Start menu select the Control Panel Double click Network Sharing Center Then double click either Wireless Network Connection for a wireless connection or Local Area Connection for an Ethernet connection Next click the Details button The Physical Address line shows the MAC address macOS open System Preferences and click the Network icon To find the Ethernet M...

Page 20: ...anaged Devices lists managed devices and lets you block specific devices To block sites by URL 5 On the Managed Sites tab in the Blocked Sites section click Add 6 Enter the URL you want to block and when you want to block it 7 Click Save To block sites based on a keyword that appears in the string 8 On the Managed Sites tab in the Blocked Keywords section click Add Touchstone DG9450 Data Gateway U...

Page 21: ...d Services tab in the Blocked Services section click Add 12 Type a description of the service in the User Defined Service field 13 Choose the protocols that the service uses and specify the port s you want to block 14 Specify when you want to block this service 15 Click Save To block or allow specific devices Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1 2 21 ...

Page 22: ...s to the Data Gateway for all devices including the device that is currently connected to the Data Gateway We recommend that you do not choose this option because it may cause a loss of connectivity 17 Click Add Blocked Device to add a device to the blocked list 18 Enter the name of the device and its MAC address and specify when you want to block it 19 Click Save Touchstone DG9450 Data Gateway Us...

Page 23: ...nding on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your operating system Configure TCP IP for Windows Vista page 23 Configure TCP IP for Windows 7 Windows 8 or Windows 10 page 24 Configure TCP IP for macOS page 24 Configure TCP IP fo...

Page 24: ...s to configure TCP IPv4 Note If your service provider requires TCP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected appears 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automatically and Obtain DNS server address automatically unless instructed otherwise by your service pro...

Page 25: ...eted 8 If you are using TCP IPv6 click Configure IPv6 near the bottom of the previous window 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1 2 25 ...

Page 26: ... your computer to use the Data Gateway Follow the instructions in the information packet supplied by your service provider Contact your service provider if you need help setting up your computer Indicator light for the DG9450 The Data Gateway has an LED indicator light to assist in troubleshooting Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1 2 26 ...

Page 27: ...g the device until the issue has been addressed Event LED behavior Power on Solid blue Acquiring downstream lock Flashing blue 1 second Acquiring upstream lock Flashing blue 3 second IP link Flashing green 1 second Modem registration Flashing green 3 second Registration finished Solid green Firmware download Alternating blue and green Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1 2...

Page 28: ...voltage has been detected Unplug the device until the issue has been addressed Event LED behavior Radio on Solid green Radio disabled Wi Fi error Solid purple WPS button pressed not paired Flashing purple 3 second WPS button pressed paired Flashing purple 1 second Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1 2 28 ...

Page 29: ...ged into AC power and connected to the cable system Check the front panel lights The Power light should be on If the light blinks for more than 30 minutes call your service provider for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to replace the cable ...

Page 30: ... usually caused by interference Two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the interfering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the website you are visiting is very popular that site may be having trouble servicing all the requests If other sites download quickly wait for a ...

Page 31: ...ice connecting to the network DHCP allows the service provider to configure your computer s networking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable System Interface Specification The interoperability standards used for data communications equipment on an HFC network Downstream In an HFC...

Page 32: ...uilding to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely identifies any device connected to a network Your service provider uses your Data Gateway s MAC address to authorize access to the Internet The MAC address is printed on a label affixed to your Data Gateway Protocol A set of r...

Page 33: ...l switch Usually intended for lamps Avoid plugging your computer or Data Gateway into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facilitate communications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference ...

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