Chapter 3: Installing the Wi-Fi cable modem
Note:
This automatically powers ON your SBG8300. There may be up to a 15
second delay for the
Online
LED on the SBG8300 front panel to light up after the
power is connected.
Although your computer may already be configured to automatically access the Internet,
you should still perform the following connectivity test to verify that the devices were
connected properly.
6. Power ON the computer connected to your SBG8300 if it is turned off, and then log in.
7. Contact your service provider to activate (provision) the SBG8300. You may have to
provide the
HFC MAC ID
listed on the Wi-Fi cable modem label.
8. Enter your service provider’s web browser URL:
■
http://www.xfinity.com/activate
■
Cox:
■
Spectrum:
http://spectrum.net/selfinstall
9. After the SBG8300 is provisioned (or activated), open a web browser (such as Internet
Explorer, Google Chrome, Firefox, or Safari) on your computer.
10. Click
or type a valid URL in the address bar and then press
Enter
.
The ARRIS SURFboard website or your URL of choice should open. If the website fails to
open, please contact your service provider for assistance.
11. Check that the
Online
and
Wi-Fi
front panel LEDs on the SBG8300 light up in sequential
order. See
(page 12) for additional LED status information.
■
If both LEDs did not light up and you do not have an Internet connection, you may
have to contact your service provider to reactivate the SBG8300 or check for signal
issues.
■
If you still cannot connect to the Internet, please call ARRIS Technical Support at
1-877-466-8646
for assistance.
SURFboard
®
SBG8300 DOCSIS 3.1 Wi-Fi cable modem User Guide STANDARD Revision x.5
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