CommScope Touchstone TG6452, User Manual

Page 1: ...Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2 3 ...

Page 2: ... IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE CommScope does not represent or warrant that the functions described or contained in the Materials will be uninterrupted or error free that defects will be corrected...

Page 3: ...11 Get service 12 System requirements 13 Recommended hardware 13 Windows 13 macOS 13 Linux Unix 14 About this manual 14 Select an installation location 14 What about security 15 Ethernet or wireless 15 Ethernet 15 Wireless 16 Both 16 Get support 16 Chapter 3 Install and connect your Telephony Gateway 18 Front panel 18 Rear panel 19 Select an installation location 20 Desktop mounting instructions 2...

Page 4: ...G6452 30 Phone LED 31 Internet LED 31 WPS LED 32 WiFi LED 32 Use the Reset button 32 Reset the Telephony Gateway to factory defaults 33 Chapter 6 Troubleshooting 34 The Telephony Gateway is plugged in but the power light is off 34 I m not getting on the Internet all connections 34 I m not getting on the Internet Ethernet 34 I m not getting on the Internet wireless 35 I can get on the Internet but ...

Page 5: ...the vicinity of the leak The product shall be cleaned using only a damp lint free cloth No solvents or cleaning agents shall be used Do not use spray cleaners or aerosols on the Telephony Gateway Avoid using and or connecting the equipment during an electrical storm to avoid risk of electrocution Do not locate the equipment within 6 feet 1 9 m of a flame or ignition source i e heat registers space...

Page 6: ...damaged by the heat generated by the modem its power supply or other accessories European compliance The full text of the EU declaration of conformity is available at the following internet address http www arris com consumers eudoc As indicated by this symbol disposal of this product or battery is governed by Directive 2012 19 EU of the European Parliament and of the Council on waste electrical a...

Page 7: ...g interference that may cause undesired operation This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequen...

Page 8: ...t cause interference 2 This device must accept any interference including interference that may cause undesired operation of the device L émetteur récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d Innovation Sciences et Développement économique Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 L ...

Page 9: ... corps Operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems Le dispositif fonctionnant dans la bande 5150 5250 MHz est réservé uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Channels 1 11 F...

Page 10: ...ly All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity The Touchstone TG6452 Telephony Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN The TG6452 also provides 802 11a b g n ac wireless connectivity for enhanced mobility and versatility In addition the TG6452 provides for up to two separa...

Page 11: ...ephony services PacketCable 2 0 compliant SIP and NCS The TG6452 provides Wireless 802 11a b g n ac ax connectivity One 2 5GigE Ethernet port and two 1GigE Ethernet ports for connections to non wireless devices Two lines of telephone service DOCSIS 3 1 compliant What s in the box Make sure you have the following items before proceeding Call your service provider for assistance if anything is missi...

Page 12: ...an buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter Note Using several splitters in a line may deteriorate the quality of your television telephone and or internet connection Information packet Your servi...

Page 13: ... system see the documentation for your system for details on enabling and configuring networking To use the Telephony Gateway you need DOCSIS high speed Internet service from your service provider Telephone service requires that the service provider has PacketCable support Recommended hardware The following hardware configuration is recommended Computers not meeting this configuration can still wo...

Page 14: ...required Is a cable jack available For best performance keep the number of splitters between the jack and cable drop to a minimum Each splitter attenuates reduces the signal available to the Telephony Gateway A large number of splitters can slow down the Internet connection and even affect your telephone service Can you easily run cables between the Telephony Gateway s location and the phones If y...

Page 15: ...ccounts and may suspend your account for violating your terms of service Use the service provider s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam If you have a...

Page 16: ...dditional wireless capable devices to Telephony Gateway The 802 11 wireless LAN standard allows one or more computers to access the TG6452 using a wireless radio signal These connections are in addition to the connections supported via Ethernet Wireless connections are easier to install than standard Ethernet connections However wireless connections are slightly less secure increasing the chances ...

Page 17: ...onal technical information and product user guides please visit the ARRIS Support website at http www arris com consumers Chapter 2 Get started Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2 3 17 ...

Page 18: ...tall a new one If you have ordered service your service provider should configure the Telephony Gateway automatically You need only follow the instructions in this section to install and connect the Telephony Gateway CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring Incumbent telephone service must be physically disconnect...

Page 19: ...ephony Gateway with a wireless device The LED indicates that Wireless Protected Setup WPS is active 4 Phone Indicates the status of the telephone line Rear panel The rear of the TG6452 has the following connectors and controls Chapter 3 Install and connect your Telephony Gateway Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2 3 19 ...

Page 20: ...nector for the coaxial cable 7 Power Connector for the power cord Select an installation location There are a number of factors to consider when choosing a location to install your Telephony Gateway Is an AC outlet available nearby For best results the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required Is a cable jack available F...

Page 21: ... if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors that affect wireless range A number of factors can affect the usable range for wireless connections Increases range Adding a wireless extender to the network Decreases range Metal or concrete walls between the Telephony Gateway and other devices Large metal appliances aquariums or metal cabinets between the ...

Page 22: ...he phone lines 3 2 5GigE Ethernet connector 2 5GigE connector for use with a computer LAN port 4 1GigE Ethernet connectors 1GigE connectors for use with a computer LAN port 5 MoCA Indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network 6 Cable Connector for the coaxial cable 7 Power Connector for the power cord Follow these steps to connect and tu...

Page 23: ...e end of the telephone cable to the telephone port on the back of the Telephony Gateway Connect the other end to the telephone Configure your wireless connection The TG6452 ships with wireless LAN security set by default See the security label on your product for the factory security settings Note You must set up your computer and other client devices to work with the security settings on the TG64...

Page 24: ...affected by the parental control settings Find the MAC address of a computer Use the operating system of your computer to find its MAC address as follows Windows from the Start menu select the Control Panel Double click Network Sharing Center Then double click either Wireless Network Connection for a wireless connection or Local Area Connection for an Ethernet connection Next click the Details but...

Page 25: ... to be trusted while the childrens computers have parental controls in effect Note Refer to the Find the MAC address of a computer page 24 for information on determining the MAC address of your computer b Keyword and Web Site Filtering You can add a list of keywords and web sites that you want to block To add a keyword or web site to the list click the respective Add button To delete a keyword or ...

Page 26: ...ed or click the All Week checkbox for all week 7 Set the start time and end time during the specified days 24 hour clock 0 00 until 0 00 indicates all day or just click the All Day checkbox 8 Click the Add Keyword Filter or Add Web Site Filter button respectively Then click the Apply button Chapter 3 Install and connect your Telephony Gateway Touchstone TG6452 Telephony Gateway User Guide DRAFT Re...

Page 27: ...ending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your operating system Configure TCP IP for Windows Vista page 27 Configure TCP IP for Windows 7 Windows 8 or Windows 10 page 28 Configure TCP IP for macOS page 28 Configure TCP IP f...

Page 28: ...CP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected appears 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automatically and Obtain DNS server address automatically unless instructed otherwise by your service provider 7 Click OK to accept the new settings and close the Proper...

Page 29: ...ottom of the previous window 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Chapter 4 Configure your Ethernet connection Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2 3 29 ...

Page 30: ... your computer to use the Telephony Gateway Follow the instructions in the information packet supplied by your service provider Contact your service provider if you need help setting up your computer Indicator lights for the TG6452 The Telephony Gateway has LED indicator lights to assist in troubleshooting Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2 3 30 ...

Page 31: ...s active 4 Phone Indicates the status of the telephone line Phone LED Light patterns for the Phone LED during normal operation Telephony was registered White steady Telephony registration in progress Red Slow blink Telephone is off hook phone call in progress White slow blink Telephony failed to register Red Steady Internet LED Chapter 5 Operate the Telephony Gateway Touchstone TG6452 Telephony Ga...

Page 32: ...e WiFi LED during normal operation Event LED Status WiFi switched off Off WiFi switched on White blinking WiFi data is being transmitted White blinking WiFi disabled due to scheduling Off Use the Reset button Use the Reset button on the back of the Telephony Gateway to reset and initialize the modem as if you had power cycled the unit You may need to reset the Telephony Gateway if you are having p...

Page 33: ...ny Gateway and other home devices connected via the MoCA network 6 Cable Connector for the coaxial cable 7 Power Connector for the power cord Reset the Telephony Gateway to factory defaults To reset the Telephony Gateway to factory defaults press and hold the reset button on the back of the Telephony Gateway for more than 15 seconds This restores the configuration parameters to the factory default...

Page 34: ...Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Internet lights should be white and steady If the Power light blinks for more than 30 minutes call your service provider for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short i...

Page 35: ... the LAN or interference with wireless connections may slow down the connection I don t have a dial tone when I pick up the phone In order for telephone service to be functional on the Telephony Gateway telephone service must have been purchased from the service provider and configured on your Telephony Gateway The following steps should help in identifying the source of the problem 1 Check to mak...

Page 36: ...in a known working phone If you now have dial tone the problem is with the house wiring Contact your cable company or a qualified wiring technician to correct the house wiring If you still do not have dial tone contact your service provider Chapter 6 Troubleshooting Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2 3 36 ...

Page 37: ... your computer s networking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable System Interface Specification The interoperability standards used for data communications equipment on an HFC network Downstream In an HFC network the direction from the head end to the subscriber Some older cable...

Page 38: ...your Telephony Gateway Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your service provider may have a web proxy that keeps copies of popular web page...

Page 39: ...on Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference Upstream The path from a subscriber device to the headend Some older cable documentation may refer to this as the return path or reverse path WEP Wired Equivalent Privacy A common standard for encrypting data sent over a wireless LAN WPA Wi fi Protected Access A standard for encryp...

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