18
Fastcom
®
: G422/X-PCIe
TECHNICAL SUPPORT
Commtech provides extensive technical support and application suggestions. Most of the problems that may
occur with the FASTCOM: G422/X-PCIe can be corrected by double-checking your cables and your program. We
recommend that you build the loop back plug that is described in the Programming section of this manual. With
that plug, you can quickly isolate the problem to the board, cable, or software.
If you still have unresolved questions, use the following procedure to get technical support:
1. Call our Technical Support Staff at (316) 636-1131. They are on duty from 9:00 AM to 5:00 PM Central Time.
2. Ask for technical support for the FASTCOM: G422/X-PCIe. Be ready to describe the problem, your computer
system, your application, and your software.
3. If necessary, our staff will give you an RMA number (Return Material Authorization). Use this number on the
mailing label and in all references to your board. Put the board back in its static bag and in its box. Ship the
board back to us as directed.
4.
If you prefer, you may FAX a description of the problem to us at (316) 636-1163, or we can be reached on the
Internet at
http://www.commtech-fastcom.com/TechSupport.html
or by email at
techsupport@commtech-
fastcom.com
.
FASTCOM LIMITED LIFETIME WARRANTY
Commtech’s entire FASTCOM product line is covered by a limited lifetime warranty against defects in workmanship. This
warranty is available only to the original purchaser and only covers defects in our workmanship. Any FASTCOM board that is
returned to Commtech will, at the option of Commtech, be repaired or replaced at no charge -- except for circumstances
excluded by this warranty.
A Return Materials Authorization (RMA) number must be obtained from Commtech before a return will be accepted. Please
contact us via telephone or email to obtain an RMA number.
You are responsible for shipping charges when you return a FASTCOM board to Commtech. We will pay the shipping
charges to send the board back to you if a defect in workmanship is found. However, if no defect in workmanship is found, or
the board is not found to be defective, or any of the following warranty exclusions occur, you will be responsible for shipping
charges both ways.
Warranty Exclusions
This warranty does not cover problems or damage resulting from, but not limited to, the following:
1. Any modification, misuse, abuse, disassembly, misapplication, or unauthorized repair by anyone other than
Commtech.
2. Any improper operation, including any use not in accordance with any verbal product instructions or documentation.
3. Connection to an improper voltage supply or ESD damage.
4. Any other cause not related to workmanship.
Non-Warranty Repairs
We can provide a quote for non-warranty repairs upon request.
If any Commtech product is damaged such that it cannot be repaired, you can return it to Commtech for replacement under
our
Non-Repairable Replacement
policy, regardless of the cause of damage. Commtech will replace the unit at 60% of the
then-current list price.
Limitation of Liability
Commtech shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not
limited to loss of profits, revenue, or data (whether direct or indirect), or commercial loss for breach of any express or implied
warranty on your product even if Commtech has been advised previously of the possibility of such damages. Commtech does
not warrant that its products will work in every system or every system configuration. We do not warrant that our products will
be suitable for your application. If you are dissatisfied with our product, contact customer service to arrange for a return of our
product and refund of your money. Commtech’s liability, in any case, is limited to the original product purchase price and is
available to the original customer only.
