3–6
Getting Started
Troubleshooting
Is Software Functioning Abnormally?
If your software becomes unresponsive or seems abnormal:
■
Restart the notebook.
■
Run a virus scan.
When you use the notebook for email, network, or Internet
access, you expose the notebook to computer viruses.
Computer viruses can disable the operating system, your
applications, or your utilities or cause them to function
abnormally.
Antivirus software can detect most viruses, destroy them,
and, in most cases, repair any damage they have caused.
Optional antivirus software is available from most computer
or electronics retailers. For information about running a virus
scan, refer to the documentation included with the antivirus
software.
■
Reinstall the software.
❏
To reinstall the operating system or a Compaq
application or utility, follow the instructions with the
Restore CDs included with the notebook. For more
information about the Restore CDs, see the
Software
Guide,
Chapter 3, “Software Updates and Restorations,”
on the
Documentation Library
CD.
❏
To reinstall software that was not preloaded or
preinstalled, follow the instructions in the documentation
included with the software.
Ä
CAUTION:
To prevent file corruption and ensure that the correct drivers
are installed, reinstall software only when the notebook is connected to
external power through the AC Adapter. (Do not restore software while
the notebook is running on battery power.) During the reinstallation:
■
Do not unplug the notebook from external power.
■
Do not shut down the notebook.
■
Do not remove or insert a drive.
