Troubleshooting
Compaq ProLiant BL20p Server Blade Setup and Installation Guide
D-9
COMPAQ CONFIDENTIAL
Writer: Christine Portillo File Name: h-appd Troubleshooting.doc
Codename: AvX Part Number: 307131-001 Last Saved On: 11/1/02 1:05 PM
Table D-4: Is the Server Blade Internal Health LED Solid Green?
continued
Answer Possible
Reasons Possible
Solutions
No, it is red
A processor has failed.
Processor 1 is not installed.
A processor is an unsupported
type.
Processors are mismatched (speed
and/or type).
A PPM has failed.
A PPM is not installed.
A DIMM has experienced a multibit
error.
The system contains no valid
memory. Populated banks have
mismatched DIMMs.
The system contains no valid
memory. Populated banks have
missing DIMMs.
The system contains no valid
memory. Populated banks have
unsupported DIMM types.
One or both blowers have failed.
An overtemperature condition has
occurred.
Do the following:
1. Remove the server blade from the
enclosure.
2. With the system powered down,
remove the access panel.
3. Visually inspect the system for
damage.
4. Add or replace processors, PPMs
DIMMs, and/or the blowers.
5. Verify the proper connections
among the power converter
module, system board, SCSI
backplane, and power button/LED
board.
6. Reinstall and power up the server
blade.
If the health LED is still not solid green,
do one of the following:
•
Use the optional diagnostic station
to power the server blade and use
the iLO remote console to continue
the diagnosis.
•
Use the iLO system status page to
help determine the problem.
•
Contact a Compaq authorized
service provider for replacement
parts and service.
Yes
If the internal health LED is green, refer to Table D-5.
Note:
For LED locations and functions, refer to Appendix E, “LEDs and Switches.” For cabling
configurations, refer to the cabling and powering up section in the
ProLiant BL p-Class System
Setup and Installation Guide
.
