Compaq Presario 1600 Series, Maintenance & Service Manual

Page 1: ...Compaq Presario 1800 Series Portable Computers This online guide is designed to serve the needs of those who repair Compaq products The Notice contains the copyright and trademark information The Preface shows symbol conventions Technician Notes and Serial Number locations on the unit This MSG will be periodically maintained and updated online as needed For content comments or questions contact Te...

Page 2: ...s guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 2000 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq Presario 1600 Series Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Windows 98 and Windows 2000 are trademarks of Microsoft Cor...

Page 3: ...mation or specific instructions NOTE Text set off in this manner presents commentary sidelights or interesting points of information Technician Notes WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassembli...

Page 4: ...odem 56 0 Kbps Data Fax with PCI 56 0 Kbps Data Fax with PCI Networking Not Supported Not Supported Battery 3 2 Li ION 3 2 Li ION System Memory 64 MB PC100 64 MB PC100 Misc 1 TV Out TV Out Model XL144 Model XL145 Display 14 1 inch TFT 14 1 inch TFT Processor Celeron 466 MHz w 128 Cache Pentium III 500 MHz w 256 Cache Hard Drive 6 0 GB 6 0 GB CD or DVD Drive 6X DVD Drive 6X DVD Drive Diskette Drive...

Page 5: ...nce Troubleshooting MSG Index System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts CTO Parts Documentation and Software Parts Catalog This section provides a breakdown of spare parts and identifies the spare part ordering number associated with each item for Compaq Presario 1600 Series Portable Co...

Page 6: ...FFh PCI Bus 1000h 10FFh VIA PCI Audio Controller WDM 1400h 141Fh VIA Tech 3038 PCI to USB Universal Host Controller 1420h 1427h Primary IDE Controller DUAL FIFO 1420h 142Fh VIA Bus Master PCI IDE Controller 1428h 142Fh Secondary IDE Controller DUAL FIFO 1430h 1433h VIA PCI Audio Controller WDM 1434h 1437h VIA PCI Audio Controller WDM 1438h 143Fh Compaq PCI Modem Enumerator Top of Page System Memor...

Page 7: ... every 30 days to improve overall battery performance Keep a battery pack in the computer when using it with AC power to supply the battery pack with a constant trickle charge Store the battery pack in a cool dry place when not in use Top of Page Conditioning a Battery Pack CAUTION To avoid a loss of data ensure that all data is saved before discharging a battery pack To condition a battery pack c...

Page 8: ...nal information on connectors refer to the sections on Rear Connectors and QuikDock Connectors NOTE The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk Parallel Connector Pin Signal Pin Signal 1 Strobe 10 Acknowledge 2 Data Bit 0 11 Busy 3 Data Bit 1 12 Paper Out 4 Data Bit 2 13 Select 5 Data Bit 3 14 Auto Linefeed 6 Data Bit 4 15 Error 7...

Page 9: ...k Palmrest Cover with TouchPad Keyboard Status Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence This section explains the removal and replacement procedures for the computer...

Page 10: ...nformation for the Compaq Presario 1800 Series Portable Computers The basic steps in troubleshooting include 1 Preliminary Steps 2 The Power On Self Test POST 3 The recommended actions described in the diagnostic tables if you are unable to run POST or if POST displays an error message When following the recommended actions in the Sections on POST and Diagnostic Error Codes perform them in the ord...

Page 11: ...net Zone Buttons and Lights Front Bezel Components Left Side Components Right Side Components Underneath the Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description Controls and Lights 1 Display Release Latch 2 Display 3 Power On Off Button 4 Keyboard 5 TouchPad 6 Integrated Speakers 7 TouchPad Button Left 8 Scroll Up Down Button 9 TouchPad...

Page 12: ...ures Display 12 1 TFT PN 165532 002 14 1 TFT PN 165532 005 Processors Celeron 466 FCPGA PN 165875 007 Celeron 500 FCPGA PN 165875 004 Pentium III 500 FCPGA PN 165874 001 Pentium III 600 FCPGA PN 165874 007 System Memory 100MHz 128SD 64 Down 64 Down PN 165528 003 100MHz 192SD 64 Down 128 Up PN 165528 004 100MHz 64SD Down PN 165528 001 100MHz 96SD 64 Down 32 Up PN 165528 002 Diskette Drive Standard ...

Page 13: ...Underneath the Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description Internet Zone Buttons and Lights 1 AC Adapter Light 2 Cap Lock Light 3 Instant Internet Access Button 4 Instant E Mail Button 5 My Presario Instant Access Button 6 Power Button 7 Instant Search Button 8 Online Marketplace Button US Puerto Rico Instant Answer Button count...

Page 14: ...uttons and Lights Front Bezel Components Left Side Components Right Side Components Underneath the Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description Front Bezel Components 1 Previous Track Button 2 Next Track Button 3 Sleep Status Icon 4 Power Status Icon 5 Battery Charging Status Icon 6 DisqPlay Status Icon 7 Battery Gauge 8 DisqPlay...

Page 15: ...rols and Lights Internet Zone Buttons and Lights Front Bezel Components Left Side Components Right Side Components Underneath the Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description Left Side Components with Diskette Drive 1 Security Slot 2 CD or DVD Drive 3 CD or DVD Drive Eject Button 4 CD or DVD Drive Manual Eject Hole 5 Diskette Dri...

Page 16: ...G Index Models and Features Controls and Lights Internet Zone Buttons and Lights Front Bezel Components Left Side Components Right Side Components Underneath the Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description Right Side Components 1 Battery Compartment 2 PC Card Eject Button 3 PC Card Slot 4 Headphone Jack 5 Microphone Jack 6 Modem...

Page 17: ...l Sequence Troubleshooting MSG Index Models and Features Controls and Lights Internet Zone Buttons and Lights Front Bezel Components Left Side Components Right Side Components Bottom of Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description Bottom of Unit 1 Pop up Feet 2 Serial Number 3 Memory Compartment Door 4 Speaker Ports 5 Modem Door ...

Page 18: ...ls and Lights Internet Zone Buttons and Lights Front Bezel Components Left Side Components Right Side Components Bottom of Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description Rear Connectors 1 Keyboard Mouse Port 2 AC Adapter Connector 3 Parallel Port 4 QuikDock Connector 5 Fan Vent 6 TV Out Connector 7 VGA External Monitor Port 8 Seria...

Page 19: ...nments Removal Sequence Troubleshooting MSG Index Models and Features Controls and Lights Internet Zone Buttons and Lights Front Bezel Components Left Side Components Right Side Components Bottom of Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description QuikDock Components 1 QuikDock Interface Connector 2 QuikDock Guide Posts All manuals a...

Page 20: ...net Zone Buttons and Lights Front Bezel Components Left Side Components Right Side Components Bottom of Unit Rear Connectors QuikDock Components QuikDock Connectors Power Management for Windows 98 Products Description QuikDock Connectors 1 Universal Serial Bus Port 2 Universal Serial Bus Port 3 Power AC Adapter Connector 4 Mouse Port 5 Keyboard Port 6 Parallel Port 7 Game Port 8 Serial Port 9 Exte...

Page 21: ...hut Down option and click Standby CAUTION While in Standby mode the computer will maintain system information and open files Unsaved information will be lost if the computer is turned off prior to system wake up or if a power loss occurs while using the AC adapter The following table shows the conditions and indicators for entering and exiting the various power management modes Standby Hibernation...

Page 22: ...iscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts CTO Parts Documentation and Software Parts Catalog System Unit Spare Part Items 1 Keyboards 170090 xxx US 001 NL 331 FR 051 UK 031 GR 041 FR 051 IT 061 DEN 081 NO 091 SE 101 LA 161 SG 311 NL 331 BEL 381 JP 291 2 Palmrest Cover w TouchPad and Button Board 159490 001 3 Upper CPU Cover 159492 001 4 Speakers w Enclosure Cables 15...

Page 23: ...atalog Boards Spare Part Items 1 Heatspreaders 159501 001 174042 001 2 Battery Charger Board 352891 001 3 Fan Assembly 159500 001 4 Processors Celeron 466MHz w 128K Cache 161491 001 Celeron 500MHz w 128K Cache 159484 001 Pentium III 500MHz w 256K Cache 161492 001 Pentium III 600MHz w 256 Cache 159485 001 Pentium III 650MHz w 256 Cache 175308 001 5 Internet Switch Board 159495 001 6 LCD Indicator M...

Page 24: ... Pin Assignments Removal Sequence Troubleshooting MSG Index System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts CTO Parts Documentation and Software Parts Catalog Display Assembly Spare Part Items Display Panel 12 1 TFT LVDS 170091 001 Display Panel 14 1 TFT LVDS 159486 001 privacy and legal stat...

Page 25: ...stem Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts CTO Parts Documentation and Software Parts Catalog Mass Storage Devices Spare Part Items 1 Hard Drives PN s 170087 001 6 GB 170086 001 12 GB 2 1 44 MB Diskette Drive PN 159496 001 3 DVD Drive PN s 159488 001 6X CD ROM Drive 24X not shown PN 159487...

Page 26: ...ss Storage Devices Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts CTO Parts Documentation and Software Parts Catalog Miscellaneous Cable Kit Spare Part Items Miscellaneous Cable Kit PN 159497 001 Kit includes one each of the following 1 Hard Drive Cable 2 CD DVD Drive Cable 3 Diskette Drive Cable 4 Status Panel Cable 5 CD DVD Cable not applicable ...

Page 27: ...G Index System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts CTO Parts Documentation and Software Parts Catalog Miscellaneous Hardware Kit Spare Part Items Miscellaneous Hardware Kit 159499 001 Kit includes one each of the following 1 Hard Drive Mounting Bracket right 2 Hard Drive Mounting Bracket...

Page 28: ...ation and Software Parts Catalog Miscellaneous Plastics Kit Spare Part Items Miscellaneous Plastics Kit PN 159498 001 Kit includes one each of the following unless quantity stated 1 Battery Pack Door 2 Memory Module Cover 3 PCMCIA Door 4 Display Hinge Cover Right 5 Display Hinge Cover Left 6 CD Drive Guide 7 Latch Right 10 each 8 Latch Left 10 each 9 Stand foot 10 each 10 Rubber Foot 10 each 11 Ru...

Page 29: ...Devices Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts CTO Parts Documentation and Software Parts Catalog Miscellaneous Parts Spare Part Items 1 AC Adapter PN 298239 001 AC Adapter APD not shown PN 164854 001 2 QuikDock 138167 001 3 Misc Screw Kit not shown 138161 001 4 Logo Kit not shown 169610 001 5 Return Kit not shown 138166 001 6 AC Power Cor...

Page 30: ...Edition Manual Kit 146642 001 Win2000 Professional Manual Kit 164286 001 Emergency Recovery CD Kit 157296 002 QuickRestore Kit 169300 001 Win98 Reference Guide 117894 003 Features Guide 120223 001 Quick Reference Guide Information Not Available QuickFind for Windows Information Not Available QuickFind is updated monthly To complete the QuickFind part number add the suffix from the table below for ...

Page 31: ...ent tables for Compaq Presario 1600 Series Portable Computers For additional information on connectors refer to the sections on Rear Connectors and QuikDock Connectors NOTE The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk External VGA Monitor Connector Pin Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Red Analog Green Analog Blue Analog N...

Page 32: ...Data 65 Headphone Sense 3 Adapter Power 24 Serial Port TXD 45 Mouse Clock 66 USB Power 4 Adapter Power 25 Serial Port RTS 46 Mouse Data 67 USB Power 5 Adapter Power 26 Monitor DDC 47 Lp Select 68 USB Power 6 Adapter Power 27 Monitor DDC 48 Lp Paper End 69 USB Power 7 Not Connected 28 Monitor Indicator 49 Lp Initialize 70 USB A 8 Printer Data 0 29 V SYNC 50 Lp Busy 71 USB A 9 Printer Data 1 30 Grou...

Page 33: ...al Bus Monitor and TV Out QuikDock Connector Pin Assignments This section provides connector pin assignment tables for Compaq Presario 1600 Series Portable Computers For additional information on connectors refer to the sections on Rear Connectors and QuikDock Connectors NOTE The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk S Video Con...

Page 34: ...connector pin assignment tables for Compaq Presario 1800 Series Portable Computers For additional information on connectors refer to the sections on Rear Connectors and QuikDock Connectors NOTE The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk Keyboard Mouse Connector Pin Signal 1 2 3 4 5 6 Data 1 Data 2 Ground 5 V Clock 1 Clock 2 Modem...

Page 35: ...rd but damage occurs An electronic device exposed to electrostatic discharge ESD may not seem to be affected at all and will work perfectly throughout a normal cycle Although it may function normally for a while it may be degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough ...

Page 36: ...em Board Memory Module Removal Sequence Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tool and Software Requirements You will need the following items to service the computer Torx T 8 or T 9 screwdriver 5mm nut drivers for screwlocks and standoffs Small standard screwdriver Small Phillips screwdri...

Page 37: ...earing the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Cables Use the following precautions when handling cables to avoid damage to the cable or computer Always handle cables by their connectors Avoid bending twisting or pulling on the cables Apply minimum required force when seating or unseating the cables fro...

Page 38: ...d Memory Module Removal Sequence Cables and Connectors ZIF Connectors The computer uses zero insertion force ZIF connectors on the system board CAUTION A ZIF connector and its attached cable can be easily damaged Handle only the connector slide when removing or replacing a cable Never pull or twist on the cable while it is connected To remove a cable from a ZIF connector lift both corners of the Z...

Page 39: ... Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Cables and Connectors Hard Drive Ribbon Cable The ribbon cable position for the hard drive is shown below CAUTION When servicing this computer ensure that cables are placed in their proper location during...

Page 40: ...odule Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Cables and Connectors CD or DVD Ribbon Cable The ribbon cable position for the CD or DVD drive is shown below CAUTION When servicing this computer ensure that cables are placed in their proper location duri...

Page 41: ...r CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Cables and Connectors Diskette Drive Ribbon Cable The ribbon cable position for the diskette drive is shown below CAUTION When servicing this computer ensure that cables are placed in their proper location during the rea...

Page 42: ...el Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Cables and Connectors Speaker Assembly Cable The cable position for the speaker assembly is shown below The cable is routed under the battery charger board and under the edge of the system board CAUTION When servicing this computer ensure that cable...

Page 43: ...TouchPad Keyboard Status Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Cables and Connectors Modem Cable The modem does not have cables Return to Cables and Connectors ...

Page 44: ...e Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Cables and Connectors Keyboard Ribbon Cable The ribbon cable position for the keyboard is shown below CAUTION When servicing this computer ensure that cables are placed in their proper location during the rea...

Page 45: ...k 3 Remove the battery pack 4 Remove any PC Cards IMPORTANT The battery pack should be removed before performing any internal maintenance on the computer WARNING Metal objects can damage the battery pack as well as the battery contacts in the battery compartment To prevent damage do not allow metal objects to touch the battery contacts Place only the battery pack for the Compaq Presario 1600 Serie...

Page 46: ...mputer for Disassembly QuikDock Battery Pack Palmrest Cover with TouchPad Keyboard Status Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the QuikDock To remove th...

Page 47: ...ollowing steps 1 Slide the battery pack compartment door down and remove it from the chassis 2 Pull the battery pack from the chassis by the tab located on the end of the battery pack To replace the battery pack reverse the previous procedures IMPORTANT The battery pack should be removed before performing any internal maintenance on the computer WARNING Metal objects can damage the battery pack as...

Page 48: ... Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Palmrest Cover with TouchPad NOTE It is not necessary to remove the display panel assembly to access the interior components of the computer To remove t...

Page 49: ... Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Palmrest Cover with TouchPad continued 4 Turn the computer right side up 5 Pull the di...

Page 50: ...y QuikDock Battery Pack Palmrest Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Palmrest Cover with TouchPad continued 7 Disconnect th...

Page 51: ...isqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Keyboard To remove the keyboard complete the following steps 1 Prepare the computer for disassembly 2 Remove the Palmrest Cover with TouchPad 3 Gently lift up the front of the keyboard...

Page 52: ...ader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Status Internet Zone Cover Status Panel Assembly NOTE Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the...

Page 53: ...Disassembly Battery Pack Palmrest Cover with TouchPad QuikDock Keyboard Status Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Status Internet Zone Cover con...

Page 54: ...ck Battery Pack Palmrest Cover with TouchPad Keyboard Status Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Status Internet Zone Cover continued 4 Turn the ...

Page 55: ...Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Status Internet Zone Cover continued 5 Turn the unit right side up and open the display assembly 6 Lift up one corner of the Status Intern...

Page 56: ...lay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Internet Button Board NOTE Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the parts listed in the written procedure To remove the i...

Page 57: ...st Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Internet Button Board continued To remove the internet button board complete the fol...

Page 58: ...nel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Heatspreader To remove the Heatspreader complete the following steps 1 Prepare the computer for disassembly 2 Remove the Palmrest Cover with TouchPad 3 Remove the keyboard 4 Remove three screws from the Heatspreader and lift out of the...

Page 59: ...rnet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Modem To remove the modem complete the following steps 1 Prepare the computer for disassembly 2 Turn computer showing bottom side upwar...

Page 60: ...d Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Hard Drive NOTE Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the parts listed in the written procedure To remove the...

Page 61: ...ery Pack Palmrest Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Hard Drive Mounting Brackets To remove the hard drive mounting bracke...

Page 62: ...cessor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the DisqPlay Module NOTE Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the parts listed in the written procedure To remove the DisqPlay Module compl...

Page 63: ...yboard Status Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Processor To remove the processor complete the following steps 1 Prepare the computer for disasse...

Page 64: ...tery Pack Palmrest Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence To replace the processor perform the following 1 Fully align the processor connec...

Page 65: ...tatus Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the CD or DVD Drive To remove the CD or DVD Drive complete the following steps 1 Prepare the computer for dis...

Page 66: ...lmrest Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the CD or DVD Drive continued 6 Disconnect the CD or DVD drive cable from the CD or ...

Page 67: ...Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Display Panel Assembly NOTE Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the parts listed in the written procedure To ...

Page 68: ...ly QuikDock Battery Pack Palmrest Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Display Panel Assembly continued 4 Remove two outermo...

Page 69: ...lay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Upper CPU Cover To remove the upper CPU cover complete the following 1 Prepare the computer for disassembly 2 Remove the Palmrest Cover with TouchPad 3 Remove the keyboard 4 Remove the Hea...

Page 70: ... DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Fan Assembly To remove the fan assembly complete the following 1 Prepare the computer for disassembly 2 Remove the Palmrest Cover with TouchPad 3 Remove the keyboard 4 Remove the Heatspreader 5 Remove the Status In...

Page 71: ... Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Fan Assembly continued To remove the fan gasket pull the gasket from the fan To replac...

Page 72: ...embly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Real Time Clock RTC Battery CAUTION Removing the RTC battery clears the power on password and removes all setup attributes that are programmed in the CMOS To remove the RTC Battery complete the following steps 1 Prepare the computer for disassembly 2 Remove the Palmrest ...

Page 73: ...lay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Diskette Drive To remove the diskette drive complete the following 1 Prepare the computer for disassembly 2 Remove the Palmrest Cover with TouchPad 3 Remove the keyboard 4 Remove the Heats...

Page 74: ...rd Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Diskette Drive continued 13 Remove the screw that connects the diskette drive bracket to the chassis 14 Disconnect the diskette drive data cable fro...

Page 75: ...Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Battery Charger Board Voltage Converter Board To remove the battery charger board complete the following 1 Prepare the computer for disassembly 2 Remove the Palmrest Cover with TouchPad 3 Remove the keyboard 4 Remove the Heatspreader 5 Remove the Status Internet Zone Cover 6 Remove the Internet Button board 7 R...

Page 76: ...Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Speaker Assembly To remove the speaker assembly complete the following 1 Prepare the computer for disassembly 2 Remove the Palmrest Cover with TouchPad 3 Remove the keyboard 4 Remove the display panel assembly 5 Remove the Status Internet Zone Cover 6 Remove the Internet Button board 7 Remove the Heatsp...

Page 77: ...C Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the System Board To remove the system board complete the following steps 1 Prepare the computer for disassembly 2 Remove the Palmrest Cover with TouchPad 3 Remove the keyboard 4 Remove the display panel assembly 5 Remove the Status Internet Zone Cover 6 Remove the Internet button bo...

Page 78: ...s Cables and Connectors Preparing the Computer for Disassembly QuikDock Battery Pack Palmrest Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removi...

Page 79: ...g the Computer for Disassembly QuikDock Battery Pack Palmrest Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the System Board continued 18...

Page 80: ...ns Cables and Connectors Preparing the Computer for Disassembly QuikDock Battery Pack Palmrest Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Remov...

Page 81: ...t Cover with TouchPad Keyboard Status Panel Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Voltage Converter Board Speaker Assembly System Board Memory Module Removal Sequence Removing the System Board continued 20 Shift the board to the left and lift up then pull out to re...

Page 82: ...Pad Keyboard Status Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Memory Module To remove the memory module complete the following 1 Prepare the computer for...

Page 83: ...bly QuikDock Battery Pack Palmrest Cover with TouchPad Keyboard Status Internet Zone Cover Internet Button Board Heatspreader Modem Hard Drive DisqPlay Module Processor CD or DVD Drive Display Panel Assembly Upper CPU Cover Fan Assembly RTC Battery Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module Removal Sequence Removing the Memory Module continued 5 Pull side leve...

Page 84: ...assword is not known clear the password 2 Run Computer Checkup 3 Turn off the computer and its external devices 4 Disconnect any external devices that you do not want to test Do not disconnect the printer if you want to test it or use it to log error messages IMPORTANT If the problem only occurs when an external device is connected to the computer the problem may be related to the external device ...

Page 85: ...learing the power on password also removes all Setup attributes that are programmed in the CMOS If the password is not known clear it by performing the following steps 1 Turn off the computer 2 Disconnect the power cord 3 Remove the battery pack 4 Remove the Palmrest Cover with TouchPad 5 Remove the keyboard 6 Remove the Heatspreader 7 Remove the RTC battery for about 30 seconds to ensure that the...

Page 86: ... System Options Not Set Probable Cause Recommended Action Configuration incorrect Run Computer Setup CMOS reflects that an invalid configuration has been set Run Computer Setup RAM failure 1 Replace the memory modules 2 Replace the system board Memory test data error 1 Replace the memory modules 2 Replace the system board XX000YZZ RAM failure Replace the system board XX000YZZ 201 Memory Error Prob...

Page 87: ...nostics menu appears 6 Select Computer Checkup from the Diagnostics menu A Test Option menu appears 7 Select View the Device List from the Test Option menu A list of the installed Compaq devices appears 8 If the list of installed devices is correct select OK The Test Option menu appears NOTE If the list is incorrect ensure that any new devices are installed properly 9 Select one of the following f...

Page 88: ... error messages that have occurred Hardware configuration Type of printer connected Hardware software being used Printed result of Computer Checkup TEST Printed copies of CONFIG SYS and AUTOEXEC BAT files if possible Shipping Preparation To ship the computer complete the following steps 1 Back up the critical hard drive files Ensure that backup tapes diskette are not exposed to electrical or magne...

Page 89: ...the Configuration and Diagnostics Utilities and verify drive type 2 Verify that all secondary drives have secondary drive capability 3 Replace the hard drive and retest 4 Replace the system board and retest 1702 xx Hard drive read test failed 1703 xx Hard drive write read compare test failed 1704 xx Hard drive random seek test failed 1705 xx Hard drive controller test failed 1706 xx Hard drive rea...

Page 90: ...bleshooting information on Audio Memory Battery PC Card DVD or CD drive Power Printer Display TouchPad Hard drive Keyboard Numeric keypad Hardware Installation Since symptoms can appear to be similar carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis WARNING To avoid a potential shock hazard during troubles...

Page 91: ...itor and allow it to warm up for one minute The display should be white A narrow black border may also appear on the left and right sides of the display Either of these displays indicates that the monitor is working properly Solving Display Problems Problem Probable Cause Solution s Screen is dim Control for brightness Adjust the Brightness of the display by using Fn F7 or Fn F8 Computer screen is...

Page 92: ... fully charged battery pack or connect the computer to an external power source Then turn on the computer System initiated Hibernation after a preset timeout Turn on the computer Top of Page Solving Printer Problems If you experience problems printing run a printer self test Refer to the documentation provided with your printer for instructions If the self test fails it is a printer specific probl...