Compaq Presario CQ35, Maintenance And Service Manual

Page 1: ...ber May 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures ...

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Page 3: ...ered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical ...

Page 4: ...t allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safet...

Page 5: ...r components 3 2 Display assembly subcomponents 3 7 Plastics Kit 3 8 Mass storage devices 3 9 Miscellaneous parts 3 10 Sequential part number listing 3 11 4 Removal and replacement procedures Preliminary replacement requirements 4 1 Tools required 4 1 Service considerations 4 1 Grounding guidelines 4 2 Component replacement procedures 4 5 Service tag 4 5 Computer feet 4 6 Battery 4 6 Hard drive 4 ...

Page 6: ...4 6 Specifications Computer specifications 6 1 13 3 in display specifications 6 2 Hard drive specifications 6 3 Blu ray ROM DVD R RW SuperMulti DL Drive specifications 6 4 DVD RW and CD RW SuperMulti Double Layer Drive specifications 6 5 System DMA specifications 6 6 System memory map specifications 6 7 System interrupt specifications 6 8 System I O address specifications 6 9 7 Screw listing Phill...

Page 7: ...y 8 4 9 Connector pin assignments Audio in microphone 9 1 Audio out headphone 9 1 External monitor 9 2 HDMI 9 3 RJ 45 network 9 4 Universal Serial Bus 9 4 10Power cord set requirements Requirements for all countries and regions 10 1 Requirements for specific countries and regions 10 2 11Recycling Battery 11 1 Display 11 1 Index ...

Page 8: ...vii Maintenance and Service Guide ...

Page 9: ...e 1066 MHz FSB P8700 2 53 GHz processor 3 MB L2 cache 1066 MHz FSB P8600 2 40 GHz processor 3 MB L2 cache 1066 MHz FSB P7550 2 26 GHz processor 3 MB L2 cache 1066 MHz FSB P7450 2 13 GHz processor 3 MB L2 cache 1066 MHz FSB P7350 2 00 GHz processor 3 MB L2 cache 1066 MHz FSB T6600 2 20 GHz processor 6 MB L2 cache 1066 MHz FSB T6500 2 10 GHz processor 6 MB L2 cache 1066 MHz FSB T6400 2 06 GHz proces...

Page 10: ...r models with 32 bit operating systems Up to 1631 MB when system memory 4096 MB on computer models with 64 bit operating systems 9 Panel 13 4 in flush glass AntiGlare 1366 768 high definition HD LED display assembly 16 9 wide aspect ratio Typical brightness 200 nits Lighted logo on display enclosure All display assemblies include 2 WLAN antennas 9 9 13 4 in BrightView 1366 768 high definition HD L...

Page 11: ... mm 6 35 cm 2 50 in hard drives Supports HP ProtectSmart Hard Drive Protection Customer accessible Serial ATA SATA Supports the following hard drives 500 GB 7200 and 5400 rpm 320 GB 7200 and 5400 rpm 250 GB 7200 and 5400 rpm 160 GB 5400 rpm 9 9 Optical drives 12 7 mm tray load Serial ATA SATA Fixed removal of 1 screw required Customer accessible Parallel ATA Supports no optical drive option Suppor...

Page 12: ...22AGN 802 11a b g n WLAN module Broadcom 4322AGN 802 11a b g n WLAN module with Bluetooth Atheros 9285G 802 11a b g n Atheros 9285G 802 11a b g n with Bluetooth Intel WiFi Link 5100 802 11a b g n Intel WiFi Link 5100 802 11a b g n with Bluetooth Broadcom 4312G 802 11a b g WLAN module Broadcom 4312G 802 11a b g WLAN module with Bluetooth 9 9 External media cards One ExpressCard slot supporting opti...

Page 13: ...able in Black with painted finish White with molded finish Canada Denmark Finland Japan Norway South Korea and Thailand TouchPad with 2 TouchPad buttons Supports 2 way scroll Taps enabled as default 9 9 Power requirements 90 W HP Smart Adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector 9 65 W HP Smart Adapter with localized cable plug support 3 wire p...

Page 14: ... Windows Vista Business 32 bit Windows Vista Home Basic 32 bit Windows Vista Premium 64 and 32 bit Windows Vista Ultimate 64 bit FreeDOS 9 9 Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory modules RTC battery Optical drive WLAN module WWAN module 9 9 Category Description Discrete graphics subsystem memory UMA graphics subsystem memory ...

Page 15: ...l transmission keep the areas immediately around the antennas free from obstructions 2 Webcam light On The webcam is in use 3 Webcam Records audio and video and captures still photographs 4 Internal microphone Records sound 5 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on To see wireless regulatory notices refer to the section of th...

Page 16: ... off the computer To learn more about your power settings select Start Control Panel System and Maintenance Power Options 2 Wireless button Turns the wireless feature on or off but does not create a wireless connection To establish a wireless connection a wireless network must already be set up 3 Volume mute button Mutes and restores speaker sound 4 Volume scroll zone To decrease the volume slide ...

Page 17: ...tly used system functions when pressed in combination with a function key or the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Embedded numeric keypad keys Can be used like the keys on an external numeric keypad 6 Function keys Execute frequently used system functions when pressed in combination with t...

Page 18: ... volume 7 Num lock light On Num lock is on or the embedded numeric keypad is enabled 8 Battery light On A battery is charging Blinking A battery that is the only available power source has reached a low battery level When the battery reaches a critical low battery level the battery light begins blinking more rapidly Off If the computer is plugged into an external power source the light is turned o...

Page 19: ...cts or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 TouchPad on off button Enables disables the TouchPad 5 TouchPad scroll zone Scrolls up or down 6 Right TouchPad button Functions like the right button on an external mouse This table describes factory settings To view or change pointing device references select Start Control Panel Hard...

Page 20: ...attery reaches a low battery level 3 Drive light Blinking The hard drive or optical drive is being accessed 4 Consumer infrared lens Receives a signal from the remote control provided with select models only 5 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 6 Audio out headphone jack Produces sound when connected to optional ...

Page 21: ... USB device 5 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component Depending on your computer model the computer may include an HDMI port or a USB port at this location 6 RJ 45 network jack Connects a network cable 7 External monitor port Connects an external VGA monitor or projector 8 Vent Enables airflow to cool in...

Page 22: ...uthorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 4 Vents 6 Enable airflow to cool internal components The computer fan starts up automatically to cool intern...

Page 23: ... 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Model description This is the alphanumeric identifier used to locate documents drivers and support for ...

Page 24: ...3 2 Maintenance and Service Guide Illustrated parts catalog Computer major components ...

Page 25: ...TouchPad board and cable For use only with computer models equipped with fingerprint reader board includes fingerprint reader board cable 531824 001 For use only with computer models not equipped with fingerprint reader board 531825 001 Plastics Kit includes 535521 001 6a ExpressCard slot bezel 6b Wireless module compartment cover 6c Hard drive cover See Plastics Kit on page 8 for more Plastics Ki...

Page 26: ...he 1066 MHz FSB 507967 001 Intel Pentium processors T4300 2 10 GHz processor 1 MB L2 cache 800 MHz FSB 572929 001 T4200 2 00 GHz processor 1 MB L2 cache 800 MHz FSB 513599 001 T3000 1 80 GHz processor 1 MB L2 cache 800 MHz FSB 572926 001 Intel Celeron T1600 1 66 GHz processor 1 MB L2 cache 667 MHz FSB 532324 001 16 Fan heat sink assembly includes replacement thermal material For use only with comp...

Page 27: ...s Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay th...

Page 28: ...e Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal Qatar the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Sa...

Page 29: ...a webcam 531800 001 For use only with computer models not equipped with a webcam 531801 001 2 Display hinges 531803 001 3 13 3 in SVA High Definition BrightView display panel 530782 001 4 Display panel cable includes webcam module cable 531802 001 5 Wireless antenna set 531804 001 6 Webcam module 531805 001 7 Microphone includes receiver and cable 534438 001 8 Display enclosure 531806 001 ...

Page 30: ...atalog Plastics Kit Item Description Spare part number Plastics Kit 535521 001 1 ExpressCard slot bezel 2 Hard drive cover includes three captive screws secured by C clips 3 Wireless module compartment cover includes one captive screw secured by a C clip ...

Page 31: ... 572085 001 320 GB 5400 rpm 530796 001 250 GB 7200 rpm 572084 001 250 GB 5400 rpm 530795 001 160 GB 5400 rpm 530794 001 Hard Drive Hardware Kit includes hard drive connector hard drive bracket and screws 534990 001 2 Optical drive includes bezel and bracket Blu ray ROM DVD R RW SuperMulti DL Drive with LightScribe 530800 001 Blu ray ROM DVD R RW SuperMulti DL Drive 530799 001 DVD RW and CD RW Supe...

Page 32: ...1 For use in Taiwan and Thailand 490371 AB1 For use in the United States 490371 001 Screw Kit Phillips PM3 0 4 0 screws Phillips PM2 5 9 0 screws Phillips PM2 5 7 0 screws Phillips PM2 5 6 0 captive screws Phillips PM2 5 6 0 screws Phillips PM2 5 4 0 screws Phillips PM2 0 9 0 screws Phillips PM2 0 7 0 captive screws Phillips PM2 0 5 0 screws Phillips PM2 0 4 0 screws Phillips PM2 0 3 0 screws Phil...

Page 33: ...outi Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati...

Page 34: ...Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 507951 001 Intel Core2 T9800 2 93 GHz processor 6 MB L2 cache 1066 MHz FS...

Page 35: ... logo 531800 001 Display bezel for use only with computer models equipped with a webcam 531801 001 Display bezel for use only with computer models not equipped with a webcam 531802 001 Display panel cable includes webcam module cable 531803 001 Display hinges 531804 001 Wireless antenna set 531805 001 Webcam module 531806 001 Display enclosure 531809 001 USB board includes USB board cable 531810 0...

Page 36: ...or hard drive bracket and screws 535521 001 Plastics Kit See Plastics Kit on page 8 for more Plastics Kit spare part information 537202 001 Rubber Feet Kit includes six rubber feet 538765 001 System board for use only with computer models equipped with graphics subsystems with discrete memory includes replacement thermal material 538766 001 System board for use only with computer models equipped w...

Page 37: ...ve force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors ÄCAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be hand...

Page 38: ...ck mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter devic...

Page 39: ...unded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an io...

Page 40: ...e proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps ...

Page 41: ...r and model number provided on the service tag Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to de...

Page 42: ...steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Description Spare part nu...

Page 43: ... upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Lift the front edge of the battery 2 until it rests at an angle 4 Remove the battery 3 from the computer Install the battery by inserting it into the battery bay until you hear a click ...

Page 44: ... the battery see Battery on page 6 Remove the hard drive 1 Position the computer with the front toward you 2 Loosen the three Phillips PM2 5 6 0 captive screws 1 that secure the hard drive cover to the computer 3 Lift the left side 2 of the hard drive cover to detach it from the computer 4 Remove the hard drive cover 3 The hard drive cover is included in the Plastics Kit spare part number 535521 0...

Page 45: ...e hard drive and slide the hard drive 3 to the right 7 Remove the hard drive 4 from the hard drive bay 8 If it is necessary to replace the hard drive bracket follow these steps a Remove the two Phillips PM3 0 4 0 screws 1 from each side of the hard drive b Lift the bracket 2 straight up to remove it from the hard drive Reverse this procedure to reassemble and install the hard drive ...

Page 46: ... on page 6 5 Remove the hard drive cover see Hard drive on page 8 Remove the memory module The top memory module slot is for expansion memory and the bottom slot is for primary memory 1 Spread the retaining tabs 1 on each side of the memory module to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memory module 2 by pulling the module aw...

Page 47: ...i Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua...

Page 48: ...opia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar M...

Page 49: ...eplace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 1 Loosen the Phillips PM2 5 6 0 captive screw 1 that secures the wireless module compartment cover to the computer 2 Lift the rear edge 2 of the wireless module compartment cover to detach it from the computer 3 Remove the wireless mod...

Page 50: ... Disconnect the WLAN antenna cables 3 from the terminals on the WLAN module The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the WLAN module Aux terminal 7 Remove the WLAN module 4 by pulling the module away from the slot at an angle WLAN modules are designed with a notch 5 to prevent incorrect insertion of the WLAN module into...

Page 51: ...rd from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Remove the wireless module compartment cover see WLAN module on page 11 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure and release the RTC battery as far as the RTC battery cable allows The RTC ...

Page 52: ...the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 Remove the optical drive 1 Position the computer with the right side toward you 2 Remove the Phillips PM2 0 9 0 screw 1 that secures the optical drive to the computer 3 Insert a thin tool such as a paper clip into the release access 2 The optical drive disc tray is partially ejected from t...

Page 53: ...he optical drive bracket follow these steps a Position the optical drive with the rear toward you b Remove the two Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive c Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive ...

Page 54: ...e power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Remove the hard drive cover see Hard drive on page 8 Remove the keyboard 1 Remove the three Phillips PM2 0 9 0 screws that secure the keyboard to the computer For use in country or region Spare part number For use in count...

Page 55: ...e the keyboard 2 toward the display until the tabs on the front edge of the keyboard are clear of the openings in the top cover 6 Swing the rear edge of the keyboard 3 up and forward until it rests upside down on the top cover 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Re...

Page 56: ...er 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Remove the hard drive cover see Hard drive on page 8 6 Remove the keyboard see Keyboard on page 18 Remove the keyboard cover 1 Remove the two Phillips PM2 5 9 0 screws 1 and the eight Phillips PM2 0 2 0 b...

Page 57: ...omputer as far as possible 4 Disconnect the caps lock LED cable 1 and the LED board cable 2 from the low insertion force LIF connectors on the system board 5 Lift the rear edge of the keyboard cover 3 and swing it up and forward until it detaches from the computer 6 Remove the keyboard cover Reverse this procedure to install the keyboard cover ...

Page 58: ...apter from the computer 4 Remove the battery see Battery on page 6 5 Remove the following components a Hard drive cover see Hard drive on page 8 b Keyboard see Keyboard on page 18 c Keyboard cover see Keyboard cover on page 20 Remove the right speaker 1 Disconnect the right speaker cable 1 from the system board 2 Release the speaker cables from the clips 2 and routing channels built into the top c...

Page 59: ...uter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Remove the following components a Hard drive see Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 20 e Rig...

Page 60: ...ter upside down with the front toward you 2 Remove the following screws that secure the top cover to the base enclosure 1 Four Phillips PM2 0 9 0 screws on the front edge of the base enclosure 2 One Phillips PM2 0 2 5 broadhead screw in the hard drive bay 3 One Phillips PM2 0 4 0 screw in the hard drive bay ...

Page 61: ...microphone cable 3 from the system board 6 Disconnect the display panel cable 4 from the system board 7 Remove the display panel cable from the clips 5 and routing channel through which it is routed 8 Disconnect the TouchPad cable 1 from the LIF connector on the system board 9 Disconnect the TouchPad on off button board cable 2 from the LIF connector on the system board 10 Disconnect the fingerpri...

Page 62: ...dures 11 Remove the five Phillips PM2 0 4 0 screws that secure the top cover to the base enclosure 12 Lift the rear edge 1 of the top cover until it rests at an angle 13 Remove the top cover 2 by lifting it straight up Reverse this procedure to install the top cover ...

Page 63: ...Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 20 e Right speaker see Right speaker on page 22 f Top cover see Top cover on page 23 Remove the fingerprint reader board 1 Turn the top cover upside down with the front edge toward you 2 Remove the Phillips PM2 0 3 0 screw 1 that secures the fingerprint r...

Page 64: ...the battery see Battery on page 6 5 Remove the following components a Hard drive see Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 20 e Right speaker see Right speaker on page 22 f Top cover see Top cover on page 23 Remove the left speaker 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure the ...

Page 65: ...rom the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 11 6 Remove the following components a Hard drive see Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 2...

Page 66: ...the base enclosure ÄCAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 2 Remove the two Phillips PM2 5 6 0 screws 1 that secure the display assembly to the computer 3 Lift the display assembly 2 straight up and remove it ...

Page 67: ...ews 2 on the display bezel lower edge 5 Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 6 Remove the display bezel 4 The display bezel is available using the following spare part numbers 531800 001 for use only with computer models equipped with a webcam 531801 001 for use only with ...

Page 68: ...lows 8 Disconnect the webcam module cable 2 from the webcam module 9 Remove the webcam module The webcam module is available using spare part number 531805 001 10 If it is necessary to replace the display panel remove the six Phillips PM2 5 4 0 screws 1 that secure the display panel to the display enclosure 11 Remove the display panel 2 The display panel is available using spare part number 530782...

Page 69: ...nges 2 The display hinges are available using spare part number 531803 001 14 If it is necessary to replace the display panel cable turn the display panel upside down with the bottom edge toward you 15 Disconnect the display panel cable 1 from the connector on the back of the display panel 16 Remove the display panel cable 2 The display panel cable is available using spare part number 531802 001 a...

Page 70: ...ease the tabs 1 built into the display enclosure shielding 18 Release the wireless antenna transceivers 2 from the display enclosure The transceivers are attached to the enclosure with double sided tape 19 Remove the wireless antenna transceivers and cables 3 The wireless antenna transceivers and cables are available using spare part number 531804 001 ...

Page 71: ...r 1 from the clip built into the display enclosure 21 Remove the microphone cable from the clips 2 and routing channel built into the right side of the display enclosure 22 Remove the microphone receiver and cable 3 The microphone receiver and cable are available using spare part number 534438 001 Reverse this procedure to reassemble and install the display assembly ...

Page 72: ...e Battery on page 6 5 Remove the following components a Hard drive see Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 20 e Right speaker see Right speaker on page 22 f Top cover see Top cover on page 23 Remove the LED board and cable 1 Disconnect the LED board cable 1 from the system board 2 Remove th...

Page 73: ...ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Remove the following components a Hard drive see Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 20 e Right speaker see Right speaker on page 22 f Top cover see Top...

Page 74: ...age 6 5 Remove the following components a Hard drive see Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 20 e Right speaker see Right speaker on page 22 f Top cover see Top cover on page 23 Remove the audio board and cable 1 Disconnect the audio board cable 1 from the system board 2 Remove the Phillips...

Page 75: ...t and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Remove the following components a Hard drive see Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 20 e Right speaker see Right speaker on page 22 f Top cover see Top cover on page 23 Remove the USB board ...

Page 76: ...utlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Remove the following components a Hard drive see Hard drive on page 8 b Optical drive see Optical drive on page 16 c Keyboard see Keyboard on page 18 d Keyboard cover see Keyboard cover on page 20 e Display assembly see Display assembly on page 29 f Top cover see Top cover on page 23 Remove the ...

Page 77: ... module see Memory module on page 10 c WLAN module see WLAN module on page 11 d Optical drive see Optical drive on page 16 e Keyboard see Keyboard on page 18 f Keyboard cover see Keyboard cover on page 20 g Right speaker see Right speaker on page 22 h Top cover see Top cover on page 23 i Left speaker see Left speaker on page 28 j Display assembly see Display assembly on page 29 When replacing the ...

Page 78: ...cement procedures Remove the system board 1 Disconnect the following cables from the system board 1 LED board cable 2 Bluetooth module cable 3 Audio board cable 2 Remove the two Phillips PM2 5 4 0 screws that secure the system board to the base enclosure ...

Page 79: ...vice Guide 4 43 3 Use the optical drive connector 1 to lift the left side of the system board 2 until it rests at an angle 4 Remove the system board from the base enclosure by pulling it away at an angle 3 Reverse this procedure to install the system board ...

Page 80: ...f or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 6 5 Remove the following components a Hard drive see Hard d...

Page 81: ...tructions on removing the fan heat sink assembly on computer models equipped with graphics subsystems with UMA memory 2 Loosen the four captive Phillips PM2 0 7 0 screws 1 that secure the fan heat sink assembly to the system board 3 Remove the fan heat sink assembly 2 Due to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it may b...

Page 82: ...sor 1 and the heat sink section 2 that services it Thermal pads are used on the Northbridge chip 3 and the heat sink section 4 that services it Thermal pads are used on the graphics subsystem memory module 5 and the heat sink section 6 that services it Thermal pads are used on the other system board components 7 and heat sink sections 8 that service them Replacement thermal material is included wi...

Page 83: ...omputer models equipped with graphics subsystems with discrete memory 4 Loosen the four captive Phillips PM2 0 7 0 screws 1 that secure the fan heat sink assembly to the system board 5 Remove the fan heat sink assembly 2 Due to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it may be necessary to move the fan heat sink assembly f...

Page 84: ...s used on the processor 1 and the heat sink section 2 that services it Thermal pads are used on the Northbridge chip 3 and the heat sink section 4 that services it Thermal pads are used on the other system board components 5 and sections of the heat sink 6 that service them Replacement thermal material is included with all system board fan heat sink assembly and processor spare part kits Reverse t...

Page 85: ...on page 22 Description Spare part number Intel Core2 processors T9900 2 93 GHz processor 6 MB L2 cache 1066 MHz FSB 570434 001 T9800 2 93 GHz processor 6 MB L2 cache 1066 MHz FSB 507951 001 T9600 2 80 GHz processor 6 MB L2 cache 1066 MHz FSB 507952 001 T9550 2 66 GHz processor 6 MB L2 cache 1066 MHz FSB 507953 001 P8800 2 66 GHz processor 3 MB L2 cache 1066 MHz FSB 570036 001 P8700 2 53 GHz proces...

Page 86: ...embly see Fan heat sink assembly on page 44 Remove the processor 1 Use a flat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it When you install the processor the gold triangle 3 on the processor must be aligned with the triangle 4 embossed on the processor socket Reverse this procedure to...

Page 87: ...ing the Setup Utility Changing the language of the Setup Utility The following procedure explains how to change the language of the Setup Utility If the Setup Utility is not already running begin at step 1 If the Setup Utility is already running begin at step 2 1 Open the Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the...

Page 88: ...layed press f10 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit the Setup Utility without changing any settings use the arrow keys to select Exit Exit Discarding Changes and then press enter Restoring default settings in the Setup Utility The following procedure explains how to restore the Setup Uti...

Page 89: ...arrow keys to select Exit Exit Discarding Changes and then press enter After either choice the computer restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options Some of the Setup Utility menu items listed in this chapter may not be supported by your computer Main menu Security menu Select To Do This System information View and change the ...

Page 90: ...nabled the computer fan will always be on Boot Options Set the following boot options f10 and f12 Delay seconds Set the delay for the f10 and f12 functions of the Setup Utility in intervals of 5 seconds each 0 5 10 15 20 CD ROM boot Enable disable boot from CD ROM Floppy boot Enable disable boot from diskette Internal Network Adapter boot Enable disable boot from Internal Network Adapter Boot Orde...

Page 91: ...emperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Applicable product safety standards specify t...

Page 92: ... 11 2 in Diagonal 33 6 cm 13 3 in Number of colors Up to 16 8 million Contrast ratio 250 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 279 0 279 mm Format 1366 768 Configuration RGB vertical stripe Backlight Edge lit Character display 80 25 Total power consumption 4 0 W Viewing angle 40 horizontal 120 40 vertical typical ...

Page 93: ...typical read including setting Single track 1 0 ms 1 5 ms 2 0 ms 2 0 ms Average 14 0 ms 12 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 976 773 168 625 142 448 488 397 168 312 581 808 Disc rotational speed 7200 and 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive st...

Page 94: ... R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT BD RAM DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Access time BD DVD Random 230 ms 180 ms Cache buffer 4 5 MB Data transfer rate 2X BD RAM 9 MB sec 8X DVD 2 400 KB sec 16X CD R 2 400 KB sec 16X CD RW 2 400 KB sec ...

Page 95: ... R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Access time CD DVD Random 175 ms 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8x DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 ...

Page 96: ... specifications Hardware DMA System function DMA0 Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5 Not applicable DMA6 Not assigned DMA7 Not assigned ExpressCard controller can use DMA 1 2 or 5 ...

Page 97: ...nction 640 KB 00000000 0009FFFF Base memory 128 KB 000A0000 000BFFFF Video memory 64 KB 000C0000 000CFFFF Video BIOS 64 KB 000E8000 000FFFFF System BIOS 00100000 XFFFFFFF Extended memory based on memory installed X 1 0000000 FEDFFFFF PCI bus FED00000 FED003FF High precision event timer FEE01000 FFFFFFFF PCI bus ...

Page 98: ...t Ethernet controller IRQ18 Intel ICH9 family USB universal host controller 2939 Intel ICH9 family USB universal host controller 2936 IRQ19 Intel ICH9 family USB2 enhanced controller 293C IRQ20 Intel ICH9 family USB2 enhanced controller 293A Intel ICH9 family USB universal host controller 2934 IRQ21 Intel ICH9M E M SATA AHCI controller IRQ22 Intel ICH9 family USB universal host controller 2935 Def...

Page 99: ...tural keyboard 061 Motherboard resources 062 Microsoft ACPI compliant embedded controller 063 Motherboard resources 064 Standard 101 102 key or Microsoft natural keyboard 065 Motherboard resources 066 Microsoft ACPI compliant embedded controller 067 Motherboard resources 070 Motherboard resources 071 077 System CMOS real time clock 080 Motherboard resources 081 091 Direct memory access controller ...

Page 100: ...ily PCI express root port3 2944 7000 701F ICH9M E M SATA AHCI controller 7020 703F ICH9 family USB universal host controller 2936 7040 705F ICH9 family USB universal host controller 2935 7060 707F ICH9 family USB universal host controller 2934 7080 709F ICH9 family USB universal host controller 2939 70A0 70BF ICH9 family USB universal host controller 2938 70C0 70DF ICH9 family USB universal host c...

Page 101: ...part number 531815 001 Phillips PM2 5 6 0 captive screw Where used 1 Three captive screws that secure the hard drive cover to the computer screws are secured on the hard drive cover by C clips 2 One captive screw that secures the wireless module compartment cover to the computer screw is secured on the wireless module compartment cover by a C clip Color Quantity Length Thread Head diameter Black 4...

Page 102: ...tenance and Service Guide Screw listing Phillips PM3 0 4 0 screw Where used 4 screws that secure the hard drive bracket to the hard drive Color Quantity Length Thread Head diameter Silver 4 4 0 mm 3 0 mm 5 0 mm ...

Page 103: ...hillips PM2 0 4 0 screw Where used One screw that secures the right speaker to the computer Where used One screw that secures the top cover to the computer in the hard drive bay Color Quantity Length Thread Head diameter Silver 10 4 0 mm 2 0 mm 5 0 mm ...

Page 104: ...e used 5 screws that secure the top cover to the computer Where used 1 One screw that secures the LED board to the base enclosure 2 One screw that secures the audio board to the base enclosure 3 One screw that secures the USB board to the base enclosure ...

Page 105: ... 9 0 screw Where used 1 One screw that secures the optical drive to the computer 2 Three screws that secure the keyboard to the computer 3 Four screws that secure the top cover to the computer Color Quantity Length Thread Head diameter Black 8 9 0 mm 2 0 mm 5 0 mm ...

Page 106: ...nce and Service Guide Screw listing Phillips PM2 0 3 0 screw Where used One screw that secures the WLAN module bracket to the base enclosure Color Quantity Length Thread Head diameter Silver 12 3 0 mm 2 0 mm 4 5 mm ...

Page 107: ...listing Maintenance and Service Guide 7 7 Where used 2 screws that secure the optical drive bracket to the optical drive Where used One screw that secures the fingerprint reader board bracket to the top cover ...

Page 108: ...7 8 Maintenance and Service Guide Screw listing Where used 2 screws that secure the left speaker to the base enclosure Where used 6 screws that secure the display hinges to the display panel ...

Page 109: ... listing Maintenance and Service Guide 7 9 Phillips PM2 5 9 0 screw Where used 2 screws that secure the keyboard cover to the computer Color Quantity Length Thread Head diameter Black 2 9 0 mm 2 5 mm 5 0 mm ...

Page 110: ...head screw Where used 1 Eight screws that secure the keyboard cover to the computer in the battery bay and optical drive bay 2 One screw that secures the top cover to the computer in the hard drive bay Color Quantity Length Thread Head diameter Silver 9 2 5 mm 2 0 mm 6 0 mm ...

Page 111: ... 7 11 Phillips PM2 5 6 0 screw Where used 2 screws that secure the display assembly to the computer Where used 2 screws that secure the display bezel to the display assembly Color Quantity Length Thread Head diameter Black 4 6 0 mm 2 5 mm 5 0 mm ...

Page 112: ...tenance and Service Guide Screw listing Phillips PM2 5 4 0 screw Where used 6 screws that secure the display panel to the display enclosure Color Quantity Length Thread Head diameter Black 8 4 0 mm 2 5 mm 5 0 mm ...

Page 113: ...Screw listing Maintenance and Service Guide 7 13 Where used 2 screws that secure the system board to the computer ...

Page 114: ...hillips PM2 0 7 0 captive screw Where used 4 captive screws that secure the fan heat sink assembly to the system board screws are secured on the fan heat sink assembly by C clips Color Quantity Length Thread Head diameter Silver 4 7 0 mm 2 0 mm 5 0 mm ...

Page 115: ...overing a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery Performing a full system recovery Recovery Manager software feature With Recovery Manager you can recover your full factory image if you experience system failure or instability Recovery Manager works from a dedicated recovery partition select...

Page 116: ...tinue the disc creation process To create a set of recovery discs 1 Select Start All Programs Recovery Manager Recovery Manager Recovery Manager opens 2 Click Advanced Options If you are operating the computer on battery power you will be prompted to connect to AC power before you can go to the next step 3 Click Recovery disc creation and then click Next 4 Follow the on screen instructions Backing...

Page 117: ...for your system files and settings When to create restore points Before you add or extensively modify software or hardware Periodically whenever the system is performing optimally If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start Control Panel System and Maintenance System 2 In the left pane click System Protecti...

Page 118: ...he manufacturer s Web site or reinstalled from the disc provided by the manufacturer Recovering from the recovery discs To restore the system from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Recovering from the dedicated recovery partition select models only If your computer inc...

Page 119: ...nd Service Guide 9 1 9 Connector pin assignments Audio in microphone Audio out headphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground ...

Page 120: ...gnments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock ...

Page 121: ... TDMS data 2 shield 3 TDMS data 2 4 TDMS data 1 5 TDMS data 1 shield 6 TDMS data 1 shield 7 TDMS data 0 8 TDMS data 0 shield 9 TDMS data 0 10 TDMS clock 11 TDMS data clock shield 12 TDMS data clock 13 Consumer electronics control 14 Not connected 15 Display data channel DDC clock 16 DDC data 17 Ground 18 5V power 19 Hot plug detect ...

Page 122: ...nce and Service Guide Connector pin assignments RJ 45 network Universal Serial Bus Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground ...

Page 123: ... all countries and regions The requirements listed below are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum curr...

Page 124: ...PT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a tw...

Page 125: ... When you remove these components handle them carefully Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site...

Page 126: ... assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 ...

Page 127: ...verter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel ...

Page 128: ...nel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel ...

Page 129: ...de down 17 Remove the backlight frame from the display panel ÅWARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame ...

Page 130: ...m the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight ...

Page 131: ...3 3 11 4 37 Bluetooth module cable spare part number 3 3 3 14 4 37 Blu ray ROM DVD R RW SuperMulti DL Drive precautions 4 2 removal 3 14 4 16 spare part numbers 3 4 3 9 3 14 4 16 specifications 6 4 boot options 5 4 boot order 5 4 bottom components 2 8 button components 2 2 button sound 5 4 buttons power 2 2 TouchPad 2 5 TouchPad on off 2 5 volume mute 2 2 wireless 2 2 C cables service consideratio...

Page 132: ...t description 1 4 exiting the Setup Utility 5 3 ExpressCard slot 2 7 ExpressCard slot bezel illustrated 3 8 external media card product description 1 4 external monitor port connector pinout 9 2 location 2 7 F f11 recovery 8 4 fan always on 5 4 fan heat sink assembly removal 4 44 spare part numbers 3 4 3 13 4 44 feet locations 4 6 spare part number 4 6 fingerprint reader 2 2 fingerprint reader boa...

Page 133: ... 3 9 memory module removal 4 10 spare part numbers 3 6 3 12 4 10 memory product description 1 3 memory test 5 4 microphone 2 1 product description 1 3 removal 4 35 spare part number 3 7 3 14 4 35 microphone jack connector pinout 9 1 location 2 6 model name 3 1 4 5 monitor port connector pinout 9 2 location 2 7 N navigating in the Setup Utility 5 2 network jack connector pinout 9 4 location 2 7 num...

Page 134: ...ettings in the Setup Utility 5 2 right speaker removal 4 22 spare part number 4 22 right side components 2 7 RJ 45 jack connector pinout 9 4 location 2 7 RTC battery removal 4 15 spare part number 3 6 3 13 4 15 Rubber Feet Kit spare part number 3 4 3 14 4 6 S safeguarding information 8 1 Screw Kit spare part number 3 10 3 13 screw listing 7 1 secondary hard drive self test 5 4 security cable slot ...

Page 135: ...tor pinout 9 4 location 2 6 USB board removal 4 39 spare part number 3 3 3 13 4 39 using system restore 8 3 V vents 2 7 2 8 Virtualization Technology 5 4 volume down light 2 4 volume mute button 2 2 volume mute light 2 4 volume scroll zone 2 2 volume up light 2 4 W warranty period 3 1 4 5 webcam location 2 1 product description 1 4 webcam light 2 1 webcam module removal 4 32 spare part number 3 7 ...