A
Appendix A: Troubleshooting
Unpacking and Installing/Rebooting
I always get a “Service had trouble starting” message when rebooting the Server and also at the
end of the HP IM installer.
This problem typically occurs because of a conflict between the HP IM PXE Server and the existing
DHCP services on the machine. Use the Computer Management/Services and Applications/Services
management tool to determine if the DHCP service is running:
If the
Status
column shows
Started
, then the DHCP server is running on the local host. Right-click this
element (the DHCP Server), and set the state to either
Manual
or
Disabled
, so that the DHCP server
is not automatically restarted when the server is rebooted.
NOTE:
There must to be a DHCP server somewhere in the network serving IP addresses to the Thin
Clients. If there is not another DHCP server then disable HP IM PXE Server (as per Appendix D of the
User Guide), and set the DHCP tags for the scope that includes the Thin Clients to include:
DHCP Tag 066 (Boot Server Host Name)
should be set to your tftp server’s IP address
DHCP Tag 067 (Bootfile Name)
should be set to
mPXELdr.bin
.
30
Appendix A Appendix A: Troubleshooting
Summary of Contents for st5548 - Thin Client
Page 1: ...HP Image Manager 5 0 Quick Setup Guide ...
Page 9: ...2 Click Next to display the License Agreement screen Running the Installer Wizard 5 ...
Page 19: ...20 Click Next to review the settings before continuing Running the Installer Wizard 15 ...
Page 21: ...22 When the installation has been completed click Finish Running the Installer Wizard 17 ...
Page 38: ...VMWare A software product that emulates a PC in software 34 Glossary ...