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SERVICE AND REPAIR
Based upon customer request, Compax Solutions may provide service and repair of the Compax One
™
. Depending on the type of
accident or breakdown of the product, the following guidelines should be complied with:
JAMMING OR BLOCKING OF LID MOVEMENT
▪
Turn off Compax One
™
by disconnecting the power
cable.
▪
Remove any obstruction causing the jamming or
blocking.
▪
Reconnect the power cable and make sure that the
Compax One
™
functions properly.
DETECTED ERRORS
Contact Compax Solutions Customer Service in order to
solve the problem. The Compax One
™
has entered an error
state due to detection of some error which, in turn, may
cause more severe damage to the appliance and eventually
cause poor performance or no function at all.
PRODUCT LOGISTICS
Transportation and handling of the Compax One
™
should be done with care. During transportation and handling, the Compax
One
™
should always be put in its original packaging. This packaging should further be secured properly such that acceleration,
deceleration and abrupt breaking, bumping, vibrations, etc. does not affect the stability of the product and packaging.
▪
The packaging includes handles to ease general handling, lifting, and moving processes.
▪
If transported in bulk or on pallets, the Compax One
™
and associated packaging should be stacked in upright orientation.
However, they should be wrapped in plastic foil in order to maintain proper stability during transport.
▪
When the Compax One
™
is out of the packaging, special care should be given when handling the appliance due to heavy
lifting without any handles. It is susceptible to scratches and degradation of the aesthetics.
▪
Also, the electronics are rather fragile, especially during handling of the Compax One
™
outside of its packaging.
▪
The Compax One
™
should
ALWAYS
be handled with care, especially when taken out of its packaging.
PRODUCT DISPOSAL
All products using electric current, either through connection to the mains power network or through batteries, are categorised
as electrical and electronic equipment (EEE) and must be disposed of accordingly when they are to be discarded. Electrical and
electronic equipment comprises a mark including a crossed-out wheelie bin with a single black line underneath the symbol, as
shown in the figure below. This symbol means that the product or equipment shall not be disposed of as general waste. As this
accounts for all electrical and electronic equipment, it also accounts for the Compax One
™
.