15
Do not discard Comper SkinEnergy with the normal household waste. Dispose of it
at an official recycling collection point. Please call your local recycling depot for
locations and proper recycling instructions.
Troubleshooting
Do not attempt to open or repair your Comper SkinEnergy. You may exposure
yourself to dangerous electrical components and cause serious harm to yourself. It
will also void the warranty.
Problem
Possible Cause
Solution
My SkinEnergy does not start. Insufficient power
Charge the device.
Turn on the device
immediately
after
shutdown
Wait for 2 seconds to turn on the
device again
The device is broken.
Contact
Comper
Customer
Service Center.
My
SkinEnergy
suddenly
switches off
You may have mistakenly
pressed
the
wrong
button
Long press the Power/Mode
button to turn on the device
again
The rechargeable battery
is empty
Charge the device.
I feel a stabbing pain on face
during use.
The treatment area is too
dry.
Lowering the intensity, moving
the device continuously or
increasing the quantity of HA
Essence may reduce or eliminate
this sensation..
The electrodes does not
fit the skin tightly
Make sure the two electrodes fit
to your skin tightly at the same
time during skincare
My SkinEnergy is hot
Device
was
used
continuously
Turn off and wait at least 1 hour
before use
The
battery
indicator
lightturns to yellow and
flashing.
The device will run out of
battery soon.
Charge the device.
My SkinEnergy won’t turn
off.
You accidentally released
the ON/OFF button too
Hold down the ON/OFF button
until hear a beep.
