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Troubleshooting
Troubleshooting steps
If you have problem installing or running VideoMate U880, please check the
following by step:
1.
OS issue:
VideoMate U880 has to work on USB 2.0 interface. Note only
Windows XP SP1 / Windows 2000 SP4 or above OS support USB 2.0. You
are welcome to www.WindowsUpdate.com website for the Service Pack
update of Microsoft.
2.
USB 2.0 issue:
you need to check your computer has USB 2.0 or not.
Usually you will see “USB 2.0 Root Hub” device in the "Sound, video and
game controllers" section of Windows Device Manager.
3.
Driver issue:
You should see " VideoMate U880 " drivers, in the "Sound,
video and game controllers" section of Windows Device Manager. If these
drivers are not there, reinstalling the VideoMate U880 drivers can help.
4.
Power Issue:
VideoMate U880 takes power from the USB port.
Note:
PCMCIA and USB hub won’t provide enough power so that you have to use
the kind of PCMCIA and USB hub which has power adapter included.
Sometimes plugging in another USB port may help. Some motherboards
and notebook’s USB ports do not meet the USB standard providing the
standard 5V 500mA power. In these cases, VideoMate U880 will not have
enough power to work. Please contact computer vendor for the issue.
