9
Troubleshooting
Installation
The most common cause of the problem is the incorrect connection of the
cables. Please refer to “VideoMate V550 TV Box Hardware Guide” on proper
connection. And also please check the power adaptor already plugged.
Warning
It is normal for VideoMate V550 TV Box become warm when it is being used.
Please place the TV Box at a place where the air flows.
VideoMate V550 TV Box will only need a computer monitor to work; It does not
require to connect to computer nor turn on the computer to work properly.
Please do not use other adaptor except the one included in the package to
prevent damaging V550. Damaged V550 by using wrong adaptor will not be
cover from the warranty.
No Graphic
Please make sure you have properly connected the TV cable to TV Box in
order to watch live TV. It might also because the input source of V550 TV Box
is not set to TV mode, please switch the video input source to TV.
No Sound
If the TV display without sound, please make sure you have connect your
speaker to V550 TV Box’s Line Out and make sure the speaker has turn on
and volume is not at the minimum.
If you switch to PC and PC does not have sound while TV has it, please make
sure you have connected Line In from V550 TV Box to Line Out from your
computer.
What is PIP?
PIP allows you to have smaller window inside your computer desktop
displaying the selected source from V550 TV Box. You may switch the sound
between selected source of V550 TV Box or your computer.
