Troubleshooting and Technical Support
DeviceMaster UP User Guide
: 2000451 Rev. C
- 49
Troubleshooting and Technical Support
This section contains troubleshooting information for your Comtrol device. You
should review the following subsections before calling Technical Support because
they will request that you perform many of the procedures or verifications before
they will be able to help you diagnose a problem.
•
•
If you cannot diagnose the problem, you can contact
Troubleshooting Checklist
The following checklist may help you diagnose your problem:
•
Verify that you are using the correct types of cables on the correct connectors
and that all cables are connected securely.
Note:
Most customer problems reported to Comtrol Technical Support are
eventually traced to cabling or network problems.
•
Isolate the unit from the network by connecting the device directly to a NIC in
a host system.
•
Verify that the Ethernet hub and any other network devices between the
system and the Comtrol device are powered up and operating.
•
Reset the power on the Comtrol device and watch the
PWR
or
Status
light
activity.
•
If the device has a power switch, turn the device’s power switch off and on,
while watching the LED diagnostics.
•
If the unit does not have a power switch, disconnect and reconnect the power
cord.
•
Verify that the network IP address, subnet mask, and gateway is correct and
appropriate for the network. If IP addressing is being used, the system should
be able to ping the Comtrol device.
Product Type
Connected to
Ethernet
Cable
Connector Name
1-Port
Ethernet hub
or NIC
Standard
10/100 ETHERNET
1-Port Embedded
Ethernet hub
or NIC
Standard
RJ45 port (not
labeled)
4-Port
NIC
Standard
DOWN
Ethernet hub
Standard
UP
PWR or Status LED
Description
5 sec. off, 3 flashes, 5 sec. off, 3 flashes ...
Redboot
™
checksum failure.
5 sec. off, 4 flashes, 5 sec. off, 4 flashes ...
SREC load failure.
5 quick flashes
The default application is starting up.
10 sec. on, .1 sec. off, 10 sec. on .1 sec. off ... The default application is running.