RocketPort Universal PCI User Guide
: 2000284 Rev. G
Troubleshooting - 23
Troubleshooting
11. Choose from the following options:
•
Press
Q
to quit the diagnostic without reviewing the
Test Summary
screen.
•
Press
R
to return to the board test screen.
•
Press any key or
Enter
to review the
Test Summary
screen, which provides
the ability to restart (
Y
) or quit (
N
) the diagnostic.
Stress Testing the
RocketPort Universal
PCI
Select
S
and press
Enter
to access the
STRESS TEST
screen. Make sure that you
have a loopback plug installed on each port on each adapter.
The stress test uses a default configuration to simultaneously stream data to all
ports of the RocketPort Universal PCI cards in a system until you stop the test.
The following options are available:
•
To stop the test and review the results of the stress test, enter
S
.
•
To return to the board test screen, press
R
.
Exiting the
Diagnostic
To end the diagnostic, you may need to select
b
to return to a screen that contains
a
q
to quit. Type
reboot
, select
Enter
, and remove the CD from the drive when
prompted.
If the Diagnostic
Fails
If the diagnostic fails, try the following before contacting Technical Support.
1.
Turn off the power and reseat the RocketPort Universal PCI card into the slot.
2.
Try running the diagnostics again. If they fail again, you may have a bad port,
contact
Troubleshooting Windows Systems
If you are using a RocketPort Universal PCI driver on a Windows system and the
diagnostic verified that the card is functional, you can check the following:
1.
Verify that the RocketPort Universal PCI has installed by checking the
Device
Manager
to verify that the RocketPort Universal PCI card displays.
2.
Verify that you are addressing the port correctly.
In many applications, device names above COM9 require the prefix \\.\ in
order to be recognized. For example, to reference COM20, use \\.\COM20 as
the file or port name.RocketPort Universal PCI.
3.
After driver installation,
if a port does not open
; go to
Ports COM & LPT
, right-
click on the yellow exclamation mark on the port, and click
Update Driver
. Use
the same procedure used when installing the ports that are detected with plug
and play systems.
4.
Enable the
Verbose Event Log
feature on the
Options
tab of the RocketPort
Universal PCI driver and then reboot the server.
5.
Install and use one of the tools in the
Comtrol Utility
package. Use the
following subsection,
, below for installation and adapter
testing procedures.
Summary of Contents for RocketPort
Page 1: ...User Guide ...
