Comtrol RocketPort, User Manual

22 - Troubleshooting

RocketPort Universal PCI User Guide

: 2000284 Rev. G

Troubleshooting

Bootable CD

Use the following procedure to create a bootable Diagnostic CD.

1.

Copy the 

.iso

 file to a temporary location.

The diagnostic .iso file can be copied from the 

Software and Documentation

CD or you can download the latest version (

Locating the Latest Drivers and 

Documentation

 on Page 6).

2.

Burn the image to a CD-ROM.

Note:

An .iso file cannot be copied onto a CD but must be burned using an 
application that burns the image to the CD. If you do not have an 
application available, you can use a freeware application that is on the 
Comtrol Software and Documentation CD or download it at: 

ftp://

ftp.comtrol.com/iso/IsoBurner/

.

3.

To run the diagnostic, you will need at least one loopback plug. A loopback 
plug was shipped with the RocketPort Universal PCI. To build a loopback plug, 
see 

DB9 Loopback Plugs

 on Page 13.

4.

To start the diagnostic, reboot your system with the 

Diagnostics

 CD in the 

drive and follow the instructions in the diagnostic.

Running the 
Bootable Diagnostic 
CD

Use the following procedure to run the diagnostics.

Note:

If the diagnostic goes into sleep mode while unattended, press the 

Num Lock

key to activate the screen. Use 

Ctrl/Alt Delete

 to kill the diagnostic process at 

any time.

1.

Insert the bootable CD that contains the diagnostic and restart your machine.

Note:

If the Diagnostic CD does not boot the PC, you may need to change your 
BIOS settings so that the PC can boot from a CD drive.

The diagnostic starts automatically and takes a few moments before the first 
screen appears.

Note:

If the diagnostics did not detect the RocketPort Universal PCI, the 
adapter has a hardware failure, contact Technical support (Page 32).

2.

Press 

Any Key

 at the disclaimer screen to begin the diagnostic.

3.

Press 

Any Key

 at the 

Please Note

 screen about RocketPort ISA.

4.

Press 

Enter

 to 

Are there ISA boards installed? 

in the 

VERIFY TEST

 screen.

5.

Press 

Enter 

to the 

Is this board configured for RS-422? 

query.

Note:

The caution at the bottom of the screen that the RS-232 test will fail 
when run on an RS-422 port.

6.

Press 

Enter

 to the 

Is this board configured for RJ45 cables?

 qquery.

7.

Select from the following options and use the appropriate steps:

•

Testing a Port or Ports

•

Stress Testing the RocketPort Universal PCI

Testing a Port or 
Ports

8.

Enter 

1

 to 

4

 and press 

Enter 

to test a port or ports on a specific RocketPort 

Universal PCI or on multiple adapters.

9.

Press 

Enter

 to test ALL ports on the RocketPort Universal PCI or enter the 

port number of a port that you want to test.

10. Follow the instructions on the screen. If you are testing all of the ports and 

have only one loopback plug, you must move it from port to port during the 
test. 

Note:

Port 0 in the diagnostic is Port 1 on the Octacable or interfaces.

The diagnostic will provide hardware status on the 

TESTING SERIAL I/O, 

MODEM CONTROL AND IRQ

 screen.