EN
WARRANTY TERMS
Warranty
The manufacturer (or importer) is responsible for ensuring the product complies with the requirements of ap-
plicable legal regulations as well as those of the relevant technical standards. Moreover, they are responsible for
ensuring the product has the properties the manufacturer described in documents related to the goods or those
reasonably expected by the customer with regard to the nature of the goods or based on advertising produced
by the manufacturer, and further they are responsible for ensuring the product is fit for the purpose proposed
by the manufacturer or that a product of the same type is normally used for.
The quality warranty term is 24 months from product takeover by the customer.
The warranty does not apply to wear and tear caused by regular use. The customer shall not be entitled to any
warranty claims if, prior to taking the product over, they knew the product contained a defect or if the defect is
attributable to the customer.
The warranty specifically does not apply:
•
if the product installation, operation and service conditions stipulated in the product operating manual have not
been adhered to,
•
to malfunctions caused due to mechanical, heat or chemical damage, short circuit, over voltage or incorrect instal-
lation,
•
to malfunctions caused by an inexpert third-party intervention,
•
to malfunctions caused by natural disaster,
•
to malfunctions caused by insufficient or inappropriate maintenance in violation of the operating manual, includ-
ing malfunctions caused by water and other sediments,
•
to changes in colour of the heating surface or to scratching of the surface caused as a result of using the products
in an unusual manner,
•
to appearance and functional changes caused by exposure to sunlight, thermal radiation of water and other sedi-
ments,
•
if the service life of certain product parts expires, e.g. for accumulators, bulbs, etc.
The warranty does not apply to any products and services provided along with the product (gifts, promotional
articles, etc.).
Filing a complaint
A complaint against a product defect must be filed as soon as identified, yet no later than before the end of the
warranty term.
The customer must file a product complaint with the dealer from which they have purchased the pro-
duct, or with any authorised service centre, a list of which is included in the product package, or available at
www.my-concept.com
.
While filing a product complaint, the product must be duly cleaned and securely packed so as to prevent any
damage during its transport to an authorised service centre, where relevant, unless the product is delivered in
person.
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