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- The fault occurred due to mechanical, thermal or chemical damage, short circuit or overvoltage;
- The fault is due to the unauthorized intervention of a third party;
- The fault is due to force majeure;
- The fault is due to insufficient or undue maintenance in conflict with the Operating Manual, including faults
caused by limescale and other sediments;
- Wear and tear of the product, or its part, caused by regular use;
- Change of the colour of heating surfaces, or scratched surfaces due to regular use;
- Changes of appearance and function due to sunshine, thermal radiation, or limescale and other sediments;
- Expired service life of some parts of the product, e.g. accumulators, bulbs etc.
The nature of the fault can be determined only by the manufacturer, importer, authorized centre, or authorized
expert, not by the vendor or consumer.
The consumer shall have no claim to faulty spare parts replaced within a warranty repair.
In the case of termination of the purchase contract, the consumer is obliged to return the complete product, including
the accessories and documents supplied.
There is no warranty related to promotional items supplied with the product, the price of which was not charged to
the consumer.
The consumer has all the minimum rights under the applicable laws.
Note:
Claims regarding products damaged during transport shall be governed by the complaint procedure of the
freight forwarder.
Manufacturer:
Jindřich Valenta - ELKO Valenta, Vysokomýtská 1800, 565 01 Choceň, Czech Republic,
tel: +420 465 471 433, fax: +420 465 473 304, email: servis@my-concept.cz, www.my-concept.com
Importer:
Jindřich Valenta - ELKO Valenta Czech Republic, Vysokomýtská 1800,
565 01 Choceň, Tel. +420 465 471 400, Fax: 465 473 304, www.my-concept.com
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