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IL3000
IL3000
WARRANTY TERMS
Warranty
The manufacturer (or importer) is responsible
for ensuring the product complies with the
requirements of applicable legal regulations as
well as those of the relevant technical standards.
Moreover, they are responsible for ensuring the
product has the properties the manufacturer
described in documents related to the goods
or those reasonably expected by the customer
with regard to the nature of the goods or based
on advertising produced by the manufacturer,
and further they are responsible for ensuring the
product is fit for the purpose proposed by the
manufacturer or that a product of the same type
is normally used for.
The quality warranty term is 24 months from
product takeover by the customer.
The warranty does not apply to wear and tear
caused by regular use. The customer shall not
be entitled to any warranty claims if, prior to
taking the product over, they knew the product
contained a defect or if the defect is attributable
to the customer.
The warranty specifically does not apply:
•
if the product installation, operation and
service conditions stipulated in the product
operating manual have not been adhered to,
•
to malfunctions caused due to mechanical,
heat or chemical damage, short circuit, over
voltage or incorrect installation,
•
to malfunctions caused by an inexpert third-
party intervention,
•
to malfunctions caused by natural disaster,
•
to malfunctions caused by insufficient or
inappropriate maintenance in violation of the
operating manual, including malfunctions
caused by water and other sediments,
•
to changes in colour of the heating surface or
to scratching of the surface caused as a result
of using the products in an unusual manner,
•
to appearance and functional changes
caused by exposure to sunlight, thermal
radiation of water and other sediments,
•
if the service life of certain product parts
expires, e.g. for accumulators, bulbs, etc.
The warranty does not apply to any products and
services provided along with the product (gifts,
promotional articles, etc.).
Filing a complaint
A complaint against a product defect must be
filed as soon as identified, yet no later than before
the end of the warranty term.
The customer must file a product complaint with
the dealer from which they have purchased the
product, or with any authorised service centre, a
list of which is included in the product package,
or available at www.my-concept.com.
While filing a product complaint, the product
must be duly cleaned and securely packed so as
to prevent any damage during its transport to an
authorised service centre, where relevant, unless
the product is delivered in person.
The customer must submit proof of having
concluded a purchase contract for the product by
producing the receipt.
While filing their complaint, the customer must
indicate the noted defect and identify the
preferred complaint application method.
Complaints processing
As long as the noted defect may be removed,
the user has the right to have the defect duly
removed free of charge on a timely basis.
Where such a procedure is not reasonable with
regard to the nature of the defect, the user may
require to be supplied a new defect-free product
(replacement), or, where the defect applies to
a part of the product only, replacement of the
part concerned. However, if replacement of the
product or any part thereof is not proportionate
with regard to the nature of the defect, especially
if the defect can be removed without undue
delay, the customer has the right to have the
defect removed free of charge.
If the noted defect is not removable, or if the
customer becomes entitled to replacement
of the product or a part thereof, yet the
replacement is not possible, for example due to
the product having been sold out, the customer
has the right to return the product (withdrawal
from the contract).
The customer shall have the right to a new
product (replacement) or to replacement of a
part of the product even if the defect can be
EN
removed, provided they cannot properly use the
product due to repeated occurrence of the defect
or due to a high number of such defects. In such
a case, the customer also has the right to return
the product (by withdrawing from the contract).
If the product is not returned (the customer
does not withdraw from the contract), or
if the customer does not apply the right to
a new defect-free product (replacement), to
replacement of a part thereof or to repair of the
product, they may request a reasonable discount.
The customer also has a right to a reasonable
discount if a new defect-free product cannot
be supplied to them, or if a product part cannot
be replaced or the product repaired unless the
situation is remedied within a reasonable time
limit, or if remedying the situation would create
major discomfort on the part of the customer.
The seller, authorised service centre or a staff
member authorised by them must decide about
each complaint immediately or within three
business days in complicated cases. This term
does not include a reasonable period of time,
depending on the type of product concerned,
required for the defect to be assessed by an
expert. A complaint, including defect removal,
must be dealt with without any undue delay,
yet no later than within 30 calendar days of the
complaint filing date, unless the seller and the
customer agree on a later deadline.
On returning the product (withdrawing from
the contract) the customer must return any
accessories and documents supplied along with
the product.
The customer does not have the right to keep the
defective parts and components of the product
replaced as part of a repair of the product.
This shall be without prejudice to any other
rights the customer may have in relation to the
purchase of the product.
Remark:
Complaints against products damaged
in transport are governed by the carrier’s
complaints procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: servis@my-concept.cz
www: www.my-concept.com
Product data
Model:
Production number:
Date of purchase:
Seal and signature of vendor:
