170
IL3020
WARRANTY TERMS
Warranty
The manufacturer (or importer) is responsible for ensuring
the product complies with the requirements of applicable
legal regulations as well as those of the relevant technical
standards. Moreover, they are responsible for ensuring
the product has the properties the manufacturer
described in documents related to the goods or those
reasonably expected by the customer with regard to the
nature of the goods or based on advertising produced by
the manufacturer, and further they are responsible for
ensuring the product is fit for the purpose proposed by
the manufacturer or that a product of the same type is
normally used for.
The quality warranty term is 24 months from product
takeover by the customer.
The warranty does not apply to wear and tear caused by
regular use. The customer shall not be entitled to any
warranty claims if, prior to taking the product over, they
knew the product contained a defect or if the defect is
attributable to the customer.
In terms of these warranty conditions, a defective battery
is considered a battery that is electronically inoperative
(i.e., does not communicate with the base unit, the
charging or discharging circuits are defective, etc.) or has
an internal short circuit.
Defects or changes in parameters caused by normal use
and wear (e.g. natural capacity decrease) are in no way
considered a defect in terms of warranty.
The battery is provided warranty service for a period
of 6 months. In terms of these warranty conditions, the
battery has the nature of a consumable, for more details
see „Consumables“.
Consumables
For consumables (batteries, etc.) we guarantee the
preservation of technical parameters for 6 months, in case
it was not damaged by improper use and its lifetime has
not expired.
The warranty specifically does not apply:
•
if the product installation, operation and service
conditions stipulated in the product operating manual
have not been adhered to,
•
to malfunctions caused due to mechanical, heat
EN
or chemical damage, short circuit, over voltage or
incorrect installation,
•
to malfunctions caused by an inexpert third-party
intervention,
•
to malfunctions caused by natural disaster,
•
to malfunctions caused by insufficient or inappropriate
maintenance in violation of the operating manual,
including malfunctions caused by water and other
sediments,
•
to changes in colour of the heating surface or to
scratching of the surface caused as a result of using the
products in an unusual manner,
•
to appearance and functional changes caused by
exposure to sunlight, thermal radiation of water and
other sediments,
•
if the service life of certain product parts expires, e.g.
for accumulators, bulbs, etc.
The warranty does not apply to any products and services
provided along with the product (gifts, promotional
articles, etc.).
Filing a complaint
A complaint against a product defect must be filed as
soon as identified, yet no later than before the end of the
warranty term.
The customer must file a product complaint with the
dealer from which they have purchased the product,
or with any authorised service centre, a list of which is
included in the product package, or available at www.
my-concept.com.
While filing a product complaint, the product must be
duly cleaned and securely packed so as to prevent any
damage during its transport to an authorised service
centre, where relevant, unless the product is delivered in
person.
The customer must submit proof of having concluded
a purchase contract for the product by producing the
receipt.
While filing their complaint, the customer must indicate
the noted defect and identify the preferred complaint
application method.
Complaints processing
As long as the noted defect may be removed, the user has
the right to have the defect duly removed free of charge
