Concept2 VP 4340, Manual

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VP 4340

VP 4340

EN

WARRANTY TERMS 

Warranty

The manufacturer (or importer) is responsible for en-

suring the product complies with the requirements of 

applicable legal regulations as well as those of the rel-

evant technical standards. Moreover, they are respon-

sible for ensuring the product has the properties the 

manufacturer described in documents related to the 

goods or those reasonably expected by the customer 

with regard to the nature of the goods or based on 

advertising produced by the manufacturer, and fur-

ther they are responsible for ensuring the product is 

fi t for the purpose proposed by the manufacturer or 

that a product of the same type is normally used for. 

The quality warranty term is 24 months from product 

takeover by the customer.

In terms of these warranty conditions, a defective 

accumulator is an accumulator that is electronically 

malfunctioning (i.e. it does not communicate with 

the basic unit, its charging or discharging circuits are 

faulty, etc.) or has an internal short-circuit.

Defects or changes of parameters resulting from nor-

mal use and/or wear (e.g. natural decrease in capac-

ity) are not, in any event, considered to be defects in 

terms of warranty.

The warranty for the accumulators is granted for 6 

months. In terms of these warranty conditions, an ac-

cumulator has the nature of consumables. For details, 

see “Consumables”.

Consumables

For consumables (batteries, etc.) we guarantee the 

maintenance of technical parameters for 6 months, 

unless the product has been damaged as a result of 

improper use or its service life has expired.

The warranty does not apply to wear and tear caused 

by regular use. The customer shall not be entitled to 

any warranty claims if, prior to taking the product 

over, they knew the product contained a defect or if 

the defect is attributable to the customer.  

Product data

Model:

Production number:

Date of purchase:

Seal and signature of vendor:

The warranty specifi cally does not apply:

•  if the product installation, operation and service 

conditions stipulated in the product operating 

manual have not been adhered to, 

•  to malfunctions caused due to mechanical, heat 

or chemical damage, short circuit, over voltage or 

incorrect installation,

•  to malfunctions caused by an inexpert third-party 

intervention, 

•  to malfunctions caused by natural disaster,

•  to malfunctions caused by insuffi  cient or inappro-

priate maintenance in violation of the operating 

manual, including malfunctions caused by water 

and other sediments,

•  to changes in colour of the heating surface or to 

scratching of the surface caused as a result of us-

ing the products in an unusual manner,

•  to appearance and functional changes caused by 

exposure to sunlight, thermal radiation of water 

and other sediments,

•  if the service life of certain product parts expires, 

e.g. for accumulators, bulbs, etc.

The warranty does not apply to any products and ser-

vices provided along with the product (gifts, promo-

tional articles, etc.).  

Filing a complaint

A complaint against a product defect must be fi led as 

soon as identifi ed, yet no later than before the end of 

the warranty term. 

The customer must fi le a  product complaint with 

the dealer from which they have purchased the pro-

duct, or with any authorised service centre, a list of 

which is included in the product package, or available at 

www.my-concept.com.

While fi ling a  product complaint, the product must 

be duly cleaned and securely packed so as to prevent 

any damage during its transport to an authorised 

service centre, where relevant, unless the product is 

delivered in person. 

The customer must submit proof of having conclud-

ed a purchase contract for the product by producing 

the receipt. 

While fi ling their complaint, the customer must indi-

cate the noted defect and identify the preferred com-

plaint application method. 

Complaints processing

As long as the noted defect may be removed, the user 

has the right to have the defect duly removed free of 

charge on a timely basis.

Where such a  procedure is not reasonable with re-

gard to the nature of the defect, the user may require 

to be supplied a  new defect-free product (replace-

ment), or, where the defect applies to a part of the 

product only, replacement of the part concerned. 

However, if replacement of the product or any part 

thereof is not proportionate with regard to the nature 

of the defect, especially if the defect can be removed 

without undue delay, the customer has the right to 

have the defect removed free of charge.

If the noted defect is not removable, or if the custom-

er becomes entitled to replacement of the product or 

a  part thereof, yet the replacement is not possible, 

for example due to the product having been sold 

out, the customer has the right to return the product 

(withdrawal from the contract). 

The customer shall have the right to a new product (re-

placement) or to replacement of a part of the product 

even if the defect can be removed, provided they can-

not properly use the product due to repeated occur-

rence of the defect or due to a high number of such de-

fects. In such a case, the customer also has the right to 

return the product (by withdrawing from the contract).

If the product is not returned (the customer does 

not withdraw from the contract), or if the customer 

does not apply the right to a new defect-free product 

(replacement), to replacement of a part thereof or to 

repair of the product, they may request a reasonable 

discount. The customer also has a right to a reason-

able discount if a  new defect-free product cannot 

be supplied to them, or if a product part cannot be 

replaced or the product repaired unless the situation 

is remedied within a reasonable time limit, or if rem-

edying the situation would create major discomfort 

on the part of the customer.