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5. FAQ
1. Does this device support multi-window viewing?
Yes, it supports multi-window view.
2. Does this product support Wi-Fi connection?
Yes. As long as the product is placed within 30 feet/10 meters of the router, and has
correct settings, it can be connected using Wi-Fi.
3. How to connect my mobile phone to this device?
You will need to download the App: iSmartViewPro for your smartphone to connect with
this device. This app is available both in App Store and Google Play Store, and it is free.
Please refer to the user manual, connecting to smartphone section for full installation
details.
4. Product will not work unless it is plugged in to the router.
Please check if the wireless setting has been correctly set up. Refer to the WiFi
connecting to LAN for full details.
5. The DDNS DOES does not work. Is there a backup server?
If the DDNS server does not work, please use a third-party server or paid domain, i.e.
3322.org.
6. The video cannot be viewed in IE, and cannot be saved also.
Please reset the saving location for the video file. If you cannot view it in IE explorer,
please check to see if the control file has been downloaded and installed. If still not,
please clear your browser.
7. The PC does not react when it is connected with the IP camera.
First, please download the driver of the device either from a CD or from Wansview official
site’s Support & Downloads section http://www.wansview.com/support/download, and
install the PC client server software correctly. Then you need to browse the IP camera
from LAN search tool, find your camera and open it in your browser.
8. If I still cannot find an answer, who should I go to?
If you require further assistance, please send your query to service@wansview.com, and
our customer service team will get back to you as soon as possible.
