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Troubleshooting
Most problems with the ActTrust can be resolved quickly following the
guidelines in this chapter. If the problem persists, please contact Condor
Instruments personnel to receive new guidelines.
My ActTrust is beeping every one minute
When the charge of the battery of your ActTrust device is very low, it starts
beeping every minute to inform you that soon it will enter in storage mode to
ensure that it will not operate at unreliable conditions. To solve this problem,
recharge your ActTrust and it should stop beeping.
I push the events button, but I'm not hearing any beep
This can be caused mainly by two reasons. The first is due to a low battery
charge of the ActTrust. The second is the possibility that the device is in power
down mode. In both cases, connect your device to your computer using the
dock interface. Wait at least 5 minutes and follow the procedure described in
this manual to reset the device. Disconnect it from the dock and check if the
problem persists.
When connecting the ActTrust on the computer a
message appears on ActStudio software
The procedure will depend on the message itself.
If the message
"Device With Low Battery"
shows up, allow the battery to
charge for a few minutes and follow the procedure described in this manual to
reset the ActTrust.
If the message
"Error With Device State"
show up, follow the procedure
described in this manual to generate a report and save the document to a