16
4.0
CUSTOMER SERVICE, REPAIRS and WARRANTY
4.1
Customer Service
f you need technical assistance regarding the use or application of this product, or you encounter
a problem that requires servicing or repair, contact Linvatec Customer Service at 800-925-4255
or your Hall Surgical Representative. Outside the U.S. contact your local Linvatec Hall Repre-
sentative.
Report any events involving injuries or malfunctions to the Linvatec Regulatory Affairs Department.
Returning products for any reason requires a Return Goods (R.G.) number that can be obtained by
contacting Linvatec Customer Service. Please provide the following information:
•
Product Number
•
Serial Number
•
Reason for Return
•
Original Invoice Number
•
Date of Purchase
Repairs
Products returned for repair must have an authorized Return Goods (R.G.) number prominently dis-
played on the box and included on all paperwork. Refer to this number if making inquiries about the
repair status. Please call Linvatec Customer Service and provide the following information to obtain
an R.G. number prior to returning a product for repair:
•
Product Number
•
Serial/Lot Number - if applicable
•
Original Invoice Number
•
Date of Purchase
•
Detailed description of the problem
If you require a quote - Notify Customer Service when requesting your R.G. number, or on the
paperwork returned with the product indicate that a quote is required. If a quote is not requested the
repair will be processed and your account billed accordingly - provided the repair is not covered
under warranty.
I
Summary of Contents for Linvatec Hall PowerPro Series
Page 1: ...The Hall PowerPro Attachment Instruction Manual...
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