Connection Electronics E800H, System Manual

Page 1: ...System Manual Version 1 0 Revised on 16 Apr 2010 CONNECTION ELECTRONICS LTD ...

Page 2: ...onstrued in any way as a commitment by Connection Electronics Ltd or its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes Unit 6A 28 F Cable TV Tower 9 Hoi Shing Road Tsuen Wan Hong Kong Tel 852 2412 1386 Fax 852 2411 3984 Email contactus cel hk www cel hk Cop...

Page 3: ...stem Monitor 13 4 2 Network Setup 13 4 3 Email Setup 14 4 4 NAT Setup 14 4 5 Change Password 15 4 6 HKBN 2b Phone 15 4 7 FXO Gateway 16 4 8 PRI Trunk 16 4 8 1 PRI Trunk 1 16 4 8 2 PRI Trunk 2 17 4 8 3 PRI Monitor 17 4 9 License Management 17 4 10 About Vpot 30 iPBX 18 5 USER MANAGEMENT 19 5 1 Extension 19 5 1 1 List Extension 19 5 1 2 Edit Extension 20 5 1 2 1 Phone Type 20 5 1 2 2 Phone Password ...

Page 4: ...p 25 5 2 3 Add Ring Group 26 5 2 4 Delete Ring Group 26 5 3 Access Codes 27 5 4 Call Answering 27 5 5 Auto Attendant 28 5 6 Working Time and Holiday 28 5 6 1 Working Time 29 5 6 2 Holiday 29 5 7 DID and DISA 29 5 7 1 DID by Caller ID 30 5 7 2 DID by Called Number 30 5 7 3 DISA Authentication 31 5 8 Export SMDR 31 5 9 RFID Card 32 5 9 1 List RFID Card 32 5 9 2 Edit RFID Card 32 5 9 3 Add RFID Card ...

Page 5: ...STN The server also connects the user IP phones and performs call switching processing between PSTN 1 2 E800H RFID IP Phone E800H RFID IP PHONE is the dedicated IP phone for the X200E Enterprise iPBX Server It has a RFID feature which greatly enhance it s function with ease of operation It also has a 2 5mm headset jack to connect Nokia compatible headsets or other headsets with cable adapter Figur...

Page 6: ...gateway It provides an alternate way for X200E Enterprise iPBX Server connects to the PSTN Which enable up to 8 traditional analog telephone lines connect to the X200E server so IP phones of X200E server can join the PSTN via the analog telephone lines Figure 3 GXW 4108 FXO Gateway 2 ...

Page 7: ...ation Example Example of connecting X200E server and E800H in a network X200 server connects to ITSP HKBN via internet Example of connecting X200E server E800H and GXW 4108 FXO gateway in a network X200 server connect to PSTN using GXW 4108 FXO gateway s analog trunk lines Figure 4 X200E Server and E800H General Installation Diagram Figure 5 X200E Server E800H and GXW 4108 General Installation Dia...

Page 8: ... 2 3 Restart X200E Server In order to restart X200E server following the above procedure to turn off it wait for 10 seconds and then turn on it again 2 3 Firewall Setting Since most of the network has a firewall between internet and system LAN As in the above network configuration examples X200E server are accessing the internet behind a firewall In order to make X200E server successfully communic...

Page 9: ...oad link is http the earth li sgtatham putty latest x86 putty exe For better file organization it is recommended to store the putty exe in c Program Files PuTTY directory and create a shortcut at Start Menu as shown in following steps 1 Use Windows Explorer to locate c Program Files and create new directory PuTTY 2 Move the downloaded putty exe into the newly created c Program Files PuTTY director...

Page 10: ... 0 55 in the Host Name or IP address box For remote administration enter the WAN IP address from ISP as Host Name Also the firewall should also configure to forward port 20022 to X200 server 2 Enter 20022 in the Port box 3 Enter a name for this session e g X200 Server in the Saved Sessions box Figure 7 PuTTY Configuration Session Information 6 ...

Page 11: ...Vpot 30 iPBX System Manual Two options require for X200E server 1 In the left column select Terminal Feature and then check the Disable application keypad mode Figure 8 PuTTY Terminal Features 7 ...

Page 12: ... in which character set box After all the above change select Session at the left column and click the Save button to save the setting The PuTTY X200 Server session is ready to connect to X200E server Double click the X200 Server in the Saved Sessions or load the session and then click the Open button to connect X200E server Figure 9 PuTTY Window Translation 8 ...

Page 13: ...d to X200E server the terminal screen will show and prompt for login username and then password Enter admin and corresponding password for System Administration Enter user and corresponding password for User Management Figure 10 PuTTY Login 9 ...

Page 14: ...arrow key to select items and use Left and Right arrow key to change the active action button Press Enter will execute the action of highlighted action button Beside using the arrow and Enter keys using mouse to click on the menu item will select it and click on the action button will execute it In sub menu for changing configuration there has Save action button After changing the system configura...

Page 15: ...ystem administration menu 4 1 System Operation System operation contain the maintenance operations System Backup System Update System Restart RAID Management and System Monitor 4 1 1 System Backup In System Backup menu it has System Backup View Backup and System Restore options System Backup Backup the X200E server configurations to a file It is recommended to perform system backup after the confi...

Page 16: ...lt It should be performed when directed to do so 4 1 3 System Restart In System Restart menu it has System Restart System Reboot and Power Off options System Restart Restart X200E server VoIP processing service System Reboot Reboot the whole X200E server Power Off Turn off X200E server 4 1 4 RAID Management In RAID Management menu it has View RAID Status and Add Hard Disk options View RAID Status ...

Page 17: ...mperature and CPU temperature 4 2 Network Setup Network Setup is for setting the X200E server s name and it s Ethernet interface parameters System Name Let you assign a name to X200E server IP Address A static IP address in system LAN Subnet Mask System LAN subnet mask e g 255 255 255 0 Gateway IP address of gateway in system LAN e g router in system LAN DNS 1 IP address of first DNS server Refer ...

Page 18: ...P server if applicable Server Email X200E server s own email address sender address Admin Email Destination email address for system alert Send Test Email Send a test email to Admin Email to test the above setup is valid 4 4 NAT Setup NAT Setup is for setting the X200E server s VoIP service to pass through the NAT function External IP Address The WAN IP address of system LAN That is the IP address...

Page 19: ...Upgrade Firmware Password The password for E800H IP phone firmware upgrade The password should be numeric only Greeting Recording Password The password for recording system auto attendant voice greeting messages The password should be numeric only 4 6 HKBN 2b Phone HKBN 2b Phone is for entering the HKBN 2b phone account information Phone Number The phone number of HKBN 2b account Password The pass...

Page 20: ...P Address fxo2 The IP address of second connected GXW 4108 FXO gateway 4 8 PRI Trunk PRI Trunk is for setting up PRI trunk card in X200E server If PRI trunk card has installed in X200E server the PRI trunk type E1 T1 hardware setting will be detected and displayed automatically 4 8 1 PRI Trunk 1 Setting for PRI Trunk 1 Figure 20 FXO Gateway Figure 21 PRI Trunk 16 Figure 22 PRI Trunk Setting ...

Page 21: ...ling Trunk Group Set each channel s group E g 11112222000000000000000000000 means channels 1 4 belong to group 1 and 5 8 belong to group 2 4 8 2 PRI Trunk 2 Setting for PRI Trunk 2 It has the same setting as the trunk 1 4 8 3 PRI Monitor Display the PRI status e g PRI alarm status In use status up down etc 4 9 License Management License Management is for requesting system feature license and apply...

Page 22: ...Email Send a request license email with specific system information Update License Update license with requested license file 4 10 About Vpot 30 iPBX About Vpot 30 iPBX show the information about the system e g X200E server software version number 18 ...

Page 23: ...ng RFID card etc Using PuTTY connect to X200E server Login with user and corresponding password will bring the system User Management menu 5 1 Extension Extension menu is for managing the extensions IP phones connected to X200E server 5 1 1 List Extension List the existing extensions in sorted order Figure 25 User Management Figure 26 Extension 19 ...

Page 24: ...pot 30 IP Phone E800H IAX Soft Phone and SIP Soft Phone 5 1 2 2 Phone Password Set the Password of IP Phone to register X200E server 5 1 2 3 Web Page Password Password to enter phonebook web page 5 1 2 4 Voicemail Password Password to retrieve voicemail Figure 27 Edit Extension Figure 28 Extension Phone Type 20 ...

Page 25: ...other groups can also dial to it 5 1 2 9 Dialing Whitelist Set the dialing whitelist of current extension Dialing whitelist is list of prefix that allow extension to dial There have 4 predefined dialing lists in system They are executive normal internal and intercom List Name Description executive Allow all normal Allow all except IDD internal Allow intercom and feature start with intercom Only al...

Page 26: ...th extension number and the corresponding Web Page Password user can search for phonebook entry and click it for automatic dial with the extension Each extension can associate 3 phonebooks in the Phonebook Web Page the Phonebook 1 Phonebook 2 and Phonebook 3 The content of Phonebook 1 to Phonebook 3 are defined in Extension setting Phonebook 1 Phonebook 2 and Phonebook3 5 1 2 14 Phonebook 1 2 3 Ed...

Page 27: ...ed route Route Requirement Description hkbn Connected to HKBN 2b service Use HKBN 2b line for outgoing Default outgoing route fxo1 FXO gateway installed Use first FXO gateway s all analog trunk lines for outgoing fxo1 1 to fxo1 8 FXO gateway installed Specify one of the trunk in first FXO gateway by fxo1 1 to fxo1 8 fxo2 Two FXO gateways installed Use second FXO gateway s all analog trunk lines fo...

Page 28: ...sing a soft phone to dial for another IP Phone That is we can dial from the PC soft phone phonebook then the system will make a call actually dial from the blinded phone So we can enjoy the PC phonebook s easy operation and talk comfortably on an IP phone Blind to Other Phone setting allow a soft phone setup a list of IP phone may blind to In using this feature soft phone dial 81 to activate blind...

Page 29: ...call to the ring group all the members of this group will ring altogether 5 2 1 List Ring Group List the existing Ring Group in sorted order 5 2 2 Edit Ring Group After select Edit Ring Group enter the Ring Group number and press Enter to edit Figure 32 Ring Group Figure 33 Ring Group Edit 25 ...

Page 30: ...Set the email address of this Ring Group When there has voicemail system will also send the email with recorded voicemail Busy Forward Set the phone number to call when all the members of this Ring Group are busy No Answer Forward Set the phone number to call when all the members of this Ring Group have not answered a call No Answer Timeout Set the number of seconds to wait for No Answer Forward 5...

Page 31: ...l call to operator Outgoing The number format for outgoing call e g 9 means dial 9 for outgoing call 5 4 Call Answering Call Answering set the operator and incoming call answering extension Operator answer by extension The operator s extension number Incoming Call Answer by Auto Attendant If Yes is selected incoming call will be answered by auto attendant If No is selected the Incoming Call Answer...

Page 32: ...e Auto Attendant greeting message will play in the order of language 1 to language 4 5 6 Working Time and Holiday Working Time and Holiday define the office hour for the system auto attendant to play the greeting message accordingly In Working Time period auto attendant will play the Day Greeting message In Holiday and time not in Working Time auto attendant will play the Night Greeting message Th...

Page 33: ...Holiday setting and each entry can enter a range of date e g 13 16 feb 5 7 DID and DISA DID Direct Inward Dialing is incoming call directly call to destination extension without the need for an operator or attendant The X200E server provides 3 ways to establish the DID feature DID by Caller ID DID by Called Number and PRI trunk DID feature DID by Caller ID and DID by Called Number require programm...

Page 34: ...user can perform more operations e g Access voicemail dial outgoing call IDD etc 5 7 1 DID by Caller ID Set a list of Caller ID associate with an extension or ring group When an incoming call with Caller ID is in the list the call will direct to that extension or ring group 5 7 2 DID by Called Number Set a list of Called number associate with an extension or ring group When an incoming with Called...

Page 35: ... in the list this call will direct to the associated extension or ring group 5 7 3 DISA Authentication DISA Authentication uses incoming caller ID to identify the caller Each extension can setup up to 20 caller ID 5 8 Export SMDR Export SMDR will save the new SMDR to an archive file with filename as smdr yymmdd hhmmss tar gz prior to the last export Where yymmdd hhmmss is the current date and time...

Page 36: ...ion number of E800H IP phone associate to this RFID card Card Type The card type of this RFID card Left it empty for unspecific type 5 9 3 Add RFID Card Add RFID Card menu is for registering RFID card to the system Enter the RFID card number to register the card You can check the card number by placing an non register card on top of E800H IP phone then the card number will show on the LCD display ...

Page 37: ...uire a license to activate it otherwise it will not appear in the User Management menu 5 10 1 List Conference Room List the existing Conference Room Number 5 10 2 Edit Conference Room Edit Conference Room menu is for viewing and changing the conference room password If the password is not empty each time entering the conference room will prompt for entering password 5 10 3 Add Conference Room Crea...