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Cleaning and care
The information in this section provides help on how best to
care for your hob.
Suitable maintenance and cleaning products can be purchased
from the after-sales service or in our e-Shop.
Ceramic
Clean the hob after each use. This will prevent spills from
burning onto the ceramic.
Only clean the hob when it has cooled down sufficiently.
Use only cleaning agents which are suitable for glass ceramic.
Follow the cleaning instructions on the packaging.
Never use:
■
Undiluted washing-up liquid
■
Detergent intended for dishwashers
■
Scouring agents
■
Harsh cleaning agents such as oven spray or stain remover
■
Abrasive sponges
■
High-pressure cleaners or steam jet cleaners
Ground-in dirt can be best removed with a glass scraper,
available from retailers. Please note the manufacturer's
instructions.
You can also obtain a suitable glass scraper from our after-
sales service or from the e-Shop.
Using special sponges to clean glass ceramic achieves great
cleaning results.
Hob surround
To prevent damage to the hob surround, observe the following
instructions:
■
Use only hot soapy water.
■
Wash new sponge cloths thoroughly before use.
■
Do not use any sharp or abrasive agents.
■
Do not use the glass scraper.
Rectifying faults
Malfunctions often have simple explanations. Please read the
following notes before calling the after
sales service.
If - flashes in the hotplate indicators:
If
-
flashes in the hotplate indicators when the appliance is
connected to the mains or following a power cut, the
electronics are malfunctioning. To acknowledge the fault, briefly
cover the controls with your hand.
After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list..
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Display
Fault
Measure
Blank
There is no power supply.
Check the household fuse for the appliance. Check whether there is a
power cut by trying other electronic appliances.
All displays
flash
The controls are damp or an object is
resting on them.
Dry the controls or remove the object.
”ƒ
The electronics have overheated and
have switched off the corresponding
hotplate.
Wait until the electronics have cooled down sufficiently. Then touch a con-
trol for the hotplate.
”…
The electronics have overheated and
have switched off all hotplates.
Wait until the electronics have cooled down sufficiently. Then touch any
control.
”‰
The hotplate was in operation for too
long and has switched itself off.
You can switch the hotplate back on again immediately.
