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58
my phone cannot connect to a network or “No service” is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SiM card is valid
•
Try selecting the available network(s) manually (see page 53)
•
Try connecting at a later time if the network is overloaded
my phone cannot connect to the Internet
•
Check that the iMEi number (press *#06#) is the same as the one printed
on your warranty card or box
•
Make sure that the internet access service of your SiM card is available
•
Check your phone's internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
Invalid sIm card
•
Make sure the SiM card has been correctly inserted (see page 6)
•
Make sure the chip on your SiM card is not damaged or scratched
•
Make sure the service of your SiM card is available
unable to make outgoing calls
•
Make sure you have dialed a valid number and press key
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
•
Check your subscription status with your operator (credit, SiM card valid,
etc.)
•
Make sure you have not blocked outgoing calls (see page 51)
•
Make sure that your phone is not in airplane mode
unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SiM card valid,
etc.)
•
Make sure you have not forwarded incoming calls (see page 50)
•
Make sure that you have not blocked certain calls
•
Make sure that your phone is not in airplane mode
The caller’s name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her name or number
I cannot find my contacts
•
Make sure your SiM card is not broken
•
Make sure your SiM card is inserted properly
•
import all contacts stored in SiM card to phone
The sound quality of the call is poor
•
You can adjust the volume during a call by pressing the navigation key
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Consumer Cellular 101
accessory
When I select a number from my contacts, the number cannot be
dialed
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
•
Make sure that your SiM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories)
my callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered in "
my
numbers
"
•
Try later if the network is busy
