Consumer Cellular Wireless Home Phone Base, Manual

Page 1: ...Wireless Home Phone Base A Guide to Your Service and Device Wireless Home Phone Base A Guide to Your Service and Device ...

Page 2: ... 8 9 Device Installation 10 13 How It Works 14 15 Voicemail 16 Using Your Device 17 19 Helpful Tips 20 22 Important Information 23 Frequently Asked Questions 24 26 Troubleshooting 27 33 Specifications 34 35 Radio Frequency RF Energy 36 FCC Compliance 37 Warranty 38 Support 39 ...

Page 3: ... anything though we think your wireless company should be there for you That s where this guide comes in It s a quick and easy reference to your new device and cellular service If you would like to learn more please flip to the SUPPORT section at the back of the guide where you ll find a variety of customer support options We hope you enjoy your new Wireless Home Phone Base ...

Page 4: ...s Home Phone Base however incoming calls will continue through your old service until the transfer is complete It is recommended that a phone be kept connected to your existing home wiring or prior service to continue to receive incoming calls until the transfer is complete To check the status of your transfer please call Consumer Cellular customer support at 888 345 5510 International Calling To ...

Page 5: ...d This will cost you at least 1 per minute and possibly much more Directory Assistance Just dial 800 FREE 41 1 800 373 341 1 and Directory Assistance will help you located the number you re looking for and connect you automatically There is no surcharge for this call but you will be using your plan s minutes as you would when making other calls Directory Assistance can also give you movie times an...

Page 6: ... s automatic and it comes standard as part of your new service Setting up Usage Alerts As a Consumer Cellular customer free Usage Alerts were set up automatically when you started your account Just log onto your account at www ConsumerCellular com to change your Usage Alert settings anytime There you can choose the alert type e mail or text message and how often you d like to be alerted when you v...

Page 7: ...8 345 5510 Our 100 Risk free Guarantee If you re not completely satisfied with your service within the first 30 minutes 30 text messages 30 MB of data or 30 days of use whichever comes first you can cancel your service with no cancellation fees no penalties and no risk We ll waive the charges and we ll even send you a pre paid mailing label so you can return your phone Returns must include the pho...

Page 8: ...lor Off Voicemail Green New message waiting Blinking No Color No message waiting Battery Charge Green High Yellow Medium Red Low Signal Strength Green Strong Yellow Moderate Red No Service Back up Battery Cover On Off Telephone Ports Service Port Power Input Antenna 8 ...

Page 9: ...nking Battery in use High Yellow Solid MEDIUM Yellow Blinking Battery in use Medium Red Solid LOW Red Blinking Battery in use Low OFF Battery not connected Signal Strength Green Solid Strong Yellow Solid Moderate Red Solid No Service Red Blinking Check SIM 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2...

Page 10: ...ered by a wall switch Insert the small end of the power cord into the Power Input port on the back of your Wireless Home Phone Base Plug the power cord into an electrical wall outlet that is not powered by a wall switch Raise the antenna in the upright position Confirm signal strength light is green for optimal performance Yellow indicates a moderate signal and may be sufficient 2 Check the wirele...

Page 11: ...hone Unplug your phone from your home s phone wall jack Plug your phone into the Phone 1 port on the Wireless Home Phone Base using your existing phone cable or included phone cable 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 ...

Page 12: ...t dialing even for local phone calls For best results place the cordless phone base approximately 12 inches from the Wireless Home Phone Base 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 IMPORTANT DO NOT plug in the Wireless Home Phone Base into your home s phone wall jack 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 ...

Page 13: ...n be made immediately while incoming calls will continue through your old service until transfer is complete Check status by calling Consumer Cellular customer support at 888 345 5510 The Wireless Home Phone Base does not support incoming or outgoing fax service The Wireless Home Phone Base does not support rotary or pulse dialing phones The Wireless Home Phone Base does not support home alarm sys...

Page 14: ...ervice to your corded or cordless home phone s Place it anywhere in your house where you have a wireless signal It does not require the use of a home phone wall jack like traditional home phone service The Wireless Home Phone Base provides many calling services such as voicemail caller ID call waiting call forwarding and 3 way calling for your corded or cordless home phone s It also includes a bac...

Page 15: ...HOW IT WORKS CONTINUED Your Device Should Be Located Where you have a strong cellular signal from a cell phone tower typically near a window or outside wall Near an electrical wall outlet 15 ...

Page 16: ... an intermittent dial tone The voicemail icon on the Wireless Home Phone Base flashes when a voicemail message is waiting You will also hear an intermittent dial tone on any connected phone handset before placing a call Retrieving Messages To retrieve voice messages dial 1 on any home phone connected to the Wireless Home Phone Base and wait four 4 seconds to connect to your Consumer Cellular voice...

Page 17: ...le on an existing call press the Flash or Talk key on your phone to put the first party on hold When you hear a dial tone dial the second parties number wait for up to four 4 seconds When the second party answers press the Flash or Talk key again to complete the three way connection If the second party does not answer press the Flash or Talk key to end the connection and return to the first party ...

Page 18: ...tween calls To clear the current call and accept the waiting call enter 1 and press the Flash or Talk key To reject User Busy the waiting call enter 0 and press the Flash or Talk key Notes The Wireless Home Phone Base comes with standard three way calling and call waiting Operation of these features will vary depending on your home phone equipment If your phone does not have a Flash or Talk key th...

Page 19: ... to the phone number 123 456 7890 Please wait at least three 3 seconds and you hear a confirmation tone for the forwarding to complete before hanging up To un forward calls dial 21 please wait at least three 3 seconds and you hear a confirmation tone for the un forwarding to complete before hanging up Note Applicable wireless minute plan rates apply to forwarded calls Calling continued ...

Page 20: ... voicemail provided by the Wireless Home Phone Base you can use your home answering machine by plugging it into the Phone 2 port on the back of the Wireless Home Phone Base Then set your answering machine to pick up calls in fewer rings than the voicemail service which is set to five 5 rings as a default 1 2 3 4 5 6 7 8 0 9 1 2 3 4 5 6 7 8 0 9 Answering Machine Wireless Home Phone Base Phone ...

Page 21: ...is independent of the Wireless Home Phone Base Powering On Off The On Off button is used to turn the Wireless Home Phone Base off when still connected to the power supply When powered off the Wireless Home Phone Base will no longer send or receive calls but it will continue to charge the back up battery if still connected to the wall outlet To use the On Off button on the Wireless Home Phone Base ...

Page 22: ...nd be in TTY mode Note that most digital wireless devices are TTY compatible Dial 983 889 n to set the TTY mode n 0 TTY off mode The standard voice speaking mode and listening mode This is the default setting n 1 TTY full mode Transmit and receive the TTY characters n 2 VCO mode Receive TTY characters but transmit by speaking into the speaker n 3 HCO mode Transmit TTY characters but receive by lis...

Page 23: ...se does not support your home security systems fax machines dial up or DSL internet service DVR services media alert services e g Life Alert or credit card machines The service cannot be used to make 500 700 900 976 0 collect operator assisted or dial around calls e g 1010 XXXX The device does not support data services e g texting multimedia message services MMS and data tethering In Home Wiring I...

Page 24: ...nto a power outlet During a power outage a standard corded phone which doesn t require electrical power is recommended How do I install my Wireless Home Phone Base Installation near a window or outside wall is strongly recommended to ensure the strongest possible wireless signal in order to maximize voice quality If the Wireless Home Phone Base signal strength indicator does not display high signa...

Page 25: ...ay want to choose an alternate location Does the Wireless Home Phone Base support data or text messaging No only voice services are supported Why don t I see the name of the caller on caller ID The Wireless Home Phone Base only supports calling number identification However contact names stored on your home phone equipment may display for incoming calls Do I need broadband Internet service for the...

Page 26: ...rt seven digit dialing The Wireless Home Phone Base requires 10 digit dialing for domestic calls in most areas Can I make international calls with Wireless Home Phone Base Yes Just dial the international number 011 country code number To make an international call using your wireless home phone base please dial 1 401 537 2523 and follow the prompts Can I use my Wireless Home Phone Base internation...

Page 27: ...ht Make sure your home telephone equipment has power and is connected properly to the Wireless Home Phone Base Check that the Signal Indicator light is illuminated If not make sure the On Off button on the back of the device is On press and hold until the Signal Indicator light illuminates No caller ID name Like all wireless services only the calling number is displayed with Caller ID Your home ph...

Page 28: ...Only the Power LED Press and hold the Power button on the back of the Wireless Home Phone Base for two 2 seconds until the Battery and Signal Strength indicator lights turn on Red signal Make sure the external antenna is installed and securely fastened Move your device to another area of the home with a strong wireless signal is illuminated strength INDICATOR ...

Page 29: ...ly installed in the correct orientation SIM card may be invalid or damaged and need to be replaced Poor voice quality Install using the telephone cable included with the Wireless Home Phone Base Make sure the external antenna is installed and securely fastened Move the Wireless Home Phone Base to a different area of the home Locate the device in an area with maximum wireless signal strength Green ...

Page 30: ...s and cell phones Move the Wireless Home Phone Base near a window with a clear unobstructed view of the sky and remove any objects that may be obstructing the wireless signal Make sure the home phone that is connected to the Wireless Home Phone Base is of good quality and in good working order Voice quality may degrade with a low battery charge Red when operating with back up battery Connect to an...

Page 31: ...hone Base is intended for use only in your specific Wireless Home Phone Base and cannot be used in a mobile handset The Wireless Home Phone Base does not support this functionality with your Home phone equipment The Wireless Home Phone Base has a dedicated Message Waiting indicator light and will flash when you have a new voice message you will also hear an intermittent dial tone when you pick up ...

Page 32: ...ice messages Set your answering machine settings to pick up calls before network voicemail which is approximately five 5 rings Alternately the network voicemail setting can be increased dial 1 to access the voicemail platform and follow the prompts to increase the number of rings To remove network voicemail from your account call Consumer Cellular at 888 345 5510 I hear an intermittent dial tone M...

Page 33: ...our Wireless Home Phone Base is NOT connected to your in home phone wiring Make sure your home phone is powered on and connected to the Wireless Home Phone Base The Wireless Home Phone Base number may be set to Call Forward Dial 21 to un forward calls Hang up your home phone to restore dial tone My phone doesn t ring when a call comes in I hear a constant low frequency tone not dial tone when I tr...

Page 34: ...le electromagnetic interference Do not use the device in hospitals Do not use the device on board aircraft Operating of the device may interfere with medical devices like hearing aids and pacemakers Consult a physician or the manufacturer of the medical device before using Be aware of usage limitations when using the device at places such as oil warehouses or chemical factories where there are exp...

Page 35: ... even cause danger to you and violate related national regulations about telecom terminals Because the device can produce an electromagnetic field do not place it near magnetic items such as computer disks Do not expose the device to direct sunlight or store in hot areas High temperatures can shorten the life of electronic devices Prevent liquids from leaking into the device Do not attempt to disa...

Page 36: ...tion for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this device is on file with the FCC and can be found under Display Grant section of http www fcc gov oet ea fccid after searching FCC ID Q78 WF720 Tests for SAR are conducted using standard operation positions accepted by the FCC with the device transmitting at its hi...

Page 37: ...uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does not cause harmful interference to radio or television reception which can be determined by turning the equipment off and...

Page 38: ...tee period This guarantee will not apply to a fault caused by an accident or a similar incident or damage liquid ingress negligence abnormal usage non maintenance or any other circumstances on the user s part Furthermore this guarantee will not apply to any fault caused by a thunderstorm or any other voltage fluctuations As a matter of precaution we recommend disconnecting the charger during a thu...

Page 39: ... new products get copies of past invoices make a payment or find answers to many common questions E mail Us E mail us any questions to Service ConsumerCellular com and we ll be happy to help How To Videos Let us walk you through all the aspects of your new device For an extensive list of How To Videos go to www ConsumerCellular com Support VideosandManuals More Answers Online Go to www ConsumerCel...

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