21
Troubleshooting
If no action is successful please seek assistance from
your distributor or a Contacta installer.
1) Power jack not plugged in or faulty.
2) Plug fuse has blown.
3) Faulty power supply unit.
4) Faulty amplifier.
1) Check power jack is firmly plugged in.
2) Replace fuse, but if it blows again
contact your supplier.
3) Replace the power supply unit.
4) Replace amplifier.
1) Ensure microphone is wired correctly
and firmly plugged in. Try alternative
microphone to ensure port is working.
2) Ensure induction loop connector is wired
correctly and firmly plugged in.
1) Constant red LED:
Staff or customer microphone fault.
2) Red LED comes on after speech:
Induction loop fault.
1) Induction loop or microphone is
disconnected.
2) Faulty loop tester.
1 ) Check instructions for correct
connections and, if possible, check the
hearing device with a known working
hearing loop.
2) Ensure loop tester has a new set of
batteries.
1) Unscreened or poorly earthed third
party equipment is being used in
close proximity.
2) Internal volume gain set to high.
3) Incorrect power supply being
used.
1) Switch off any third party equipment to
identify the source of interference.
2) Access the amplifier Engineer Mode to
adjust the internal settings.
3) Ensure that our grounded power supply
unit is connected.
1) Ambient noise in area is too high.
1) Switch off any air con systems, desktop
fans and or computers to reduce ambient
noise.
I can hear
interference through
speakers (buzzing
/ whistling / hissing).
Amplifier goes into
feedback.
Unit does not go
into power saving
mode.
I can’t hear audio
through the
induction loop.
The red LED is
lluminated on front
panel.
There is no power
detected through
amplifier (and there
is power at the
socket).
1) Internal volume gain set to high.
2) Microphone positioned too close
to speaker.
1) Access the amplifier Engineer Mode to
adjust the internal settings.
2) Move the microphone to a location
further from the speaker.
Symptom
Possible Fault
Action
