Limited Warranty
Convaid warrants to the original retail purchaser of the Convaid product, that if any part thereof
proves functionally defective in material or workmanship within the specified warranty
period, such defective part will be repaired or replaced (at Convaid’s discretion) free of charge.
Warranty service may be performed by Convaid service center or (at Convaid’s discretion) the
factory.
Warranty Period (USA only)
Frame.......................................................Lifetime of original retail buyer
Other components...................................One year
Fabric & webbing.....................................One year
This warranty does not cover normal wear and tear or damage caused by accident or misuse.
To exercise this limited warranty, the user should first obtain a Return Authorization Number
from Convaid’s customer service. The product must be delivered charges pre-paid (UPS
recommended) to the factory or to an authorized service center, together with a copy of the
original invoice, the Return Authorization Number and a written description of the problem.
THIS LIMITED WARRANTY EXCLUDES ANY CLAIM FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. ANY IMPLIED WARRANTY APPLICABLE IS LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO THE
USER. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
THEREOF. This warranty gives the user specific legal rights and the user may have other rights
that vary from state to state. Warranty applicable in USA only, may vary in other countries.
2830 California Street, Torrance, CA 90503, USA
Toll free in the US: 1-844-US-Mobility (844-876-6245) • Phone: (310) 618-0111 • Fax: (310) 618-8811
Email: sales@convaid.com • International Email: international@convaid.com
www.convaid.com
UG1151-EZRider-EU-TUV-2017-11-20 Printed in USA
FAST FACTORY SERVICE: If being without the chair creates a hardship, the user may wish to
take advantage of our Fast Factory Service, whether under warranty or not.
WARRANTY REPAIR: Simply send the chair to Convaid by UPS Next Day Air (prepaid). It will be
fixed and shipped out within 48 hours by UPS Next Day Air at Convaid’s expense.
NON-WARRANTY REPAIR: The time to repair and ship the chair back to the user will be
extended by the length of time it takes to reach the user for approval of estimated repair costs.
The CE Mark Authorized Representative:
B.S. Partnership, 41 Dan-Y-Coed Road, Cardiff CF23 6NB, UK
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