Troubleshooting
Problem
If your appliance has stopped working, please check the following before contacting
customer services.
1. Check that the gas or electricity supply has not been switched off.
2. Check that the fuse in the connection unit has not blown.
3. Ensure that the burner components are not excessively soiled as this can lead to
ignition problems.
• Do not take the appliance apart yourself, as you may damage the hob.
Commercial Guarantee
At Cooke and Lewis we take special care to select high quality materials and use manufacturing
techniques that allow us to create ranges of products incorporating design and durability. That’s
why we offer a 24 months’ guarantee against manufacturing defects on our 5 Burner Gas Hob -
Stainless Steel.
This 5 Burner Gas Hob - Stainless Steel is guaranteed for 24 months from the date of purchase, if
bought in store, or delivery, if bought online, for normal (non-professional or commercial) household
use. You may only make a claim under this guarantee upon presentation of your sales receipt or
purchase invoice. Please keep your proof of purchase in a safe place.
The guarantee covers all parts and labour costs associated with the repair of the 5 Burner Gas
Hob - Stainless Steel if it is found to be defective due to faulty materials or workmanship within 24
months from the date of purchase or delivery subject to the exclusions set out below and provided
it was used for the purpose for which it is intended and subject to installation, cleaning, care and
maintenance in accordance with the information contained in the user manual. This guarantee does
not cover defects and damage caused by normal wear and tear of 5 Burner Gas Hob - Stainless
Steel and damage that could be the result of improper use, faulty installation, storage or assembly,
neglect, accident, modification of the product, consumable items such as carbon filters and bulbs and
any damage arising if the 5 Burner Gas Hob - Stainless Steel is not fitted by a properly qualified gas
installer. The guarantee is limited to parts recognised as defective.
If the 5 Burner Gas Hob - Stainless Steel is defective, we will repair it. However, if, during the
guarantee period, the 5 Burner Gas Hob - Stainless Steel becomes irreparable as agreed by an
engineer approved by our authorised agent then we reserve the right, at our discretion, to exchange
the defective 5 Burner Gas Hob - Stainless Steel with a replacement 5 Burner Gas Hob - Stainless
Steel. If the same 5 Burner Gas Hob - Stainless Steel is no longer available an alternative 5 Burner
Gas Hob - Stainless Steel will be offered with the equivalent functions and specifications.
During the service work carried out it may be necessary to remove the built in 5 Burner Gas Hob -
Stainless Steel from its fitted position. If the 5 Burner Gas Hob - Stainless Steel is glued, grouted or
tiled in such a manner that it cannot be removed, it is the responsibility of the customer/installer to
remove and reinstall the 5 Burner Gas Hob - Stainless Steel to facilitate the repair or replacement.
After the 5 Burner Gas Hob - Stainless Steel has been repaired or replaced any remaining balance of
the guarantee period will apply to the repaired or replaced 5 Burner Gas Hob - Stainless Steel.
Should any person other than an engineer approved by our authorised agent modify or attempt to
repair the 5 Burner Gas Hob - Stainless Steel then the guarantee will be invalid. This guarantee only
applies to the country of purchase or delivery and is not transferable to any other countries. This
guarantee is non-transferable to any other person or product. Relevant local law will apply to this
guarantee. This guarantee is in addition to and does not affect your statutory rights relating to faulty
goods as a consumer.
TRAG10804 200000005 SM Cooke and Lewis 5 Burner Gas UK V2 R.indd 7
12/06/2017 13:34
