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Chapter 7 Troubleshooting
Refer to the following tips for solutions on problems during the installation and NAS
operation. Please check with this section when encounter issues before contacting the
tech support service.
The NAS does not power up
Check if the power adapter is connected properly and is plug into the power source.
Use only the AC adapter that comes with NAS package.
There is no Link light after the Cat 5 cable is connected
Verify the Cat 5 network cable is securely plugged in on both ends. Make sure the
cable is a straight through working cable. Alternatively try second cable.
NAS is not accessible
Please make sure you have followed the instruction on Chapter 3 for how to find the
NAS. The default IP address for NAS is 169.254.0.1. The client PC should have
TCP/IP network protocol installed and should be on the same network segment.
NAS is still not accessible and could be frozen
If you believe the NAS device is frozen, reset the NAS from the back of the device.
Use a paper clip or needle pin to press the reset button for at least 5 seconds. This will
allow the NAS to restore back the factory default.