950-779-115-02, Revision 02
Product Support
PRL-770 and PRL-779 List 1E and 2E
March 17, 2000
17
PAIRGAIN DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, WITH RESPECT TO ITS PRODUCTS AND ANY ACCOMPANYING WRITTEN
MATERIALS. FURTHER, PAIRGAIN DOES NOT WARRANT THAT SOFTWARE WILL BE FREE FROM
BUGS OR THAT ITS USE WILL BE UNINTERRUPTED OR REGARDING THE USE, OR THE RESULTS
OF THE USE, OF THE SOFTWARE IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY OR
OTHERWISE.
A
DVANCE
R
EPLACEMENT
Any product determined by PairGain not to comply with the applicable warranty within 30 calendar days from the
date of shipment to the Buyer, or as otherwise authorized, are eligible for advance replacement free of charge. A
replacement product will be shipped to the Buyer within 24 hours of PairGain's receipt of notification from the
Buyer.
If products returned to PairGain for advance replacement are not received by PairGain within 30 calendar days of
shipment of the replacement product or if no trouble is found (NTF) as determined by PairGain, the Buyer will be
responsible for payment of the cost of the replacement product.
B
ILLING
PairGain's repair of products returned for repair, replacement, or credit, whether in warranty or out of warranty,
which are found to be damaged due to customer negligence or which have had parts removed will be billed at
prevailing time and material rates.
In the event that the returned equipment is not covered by warranty, PairGain will contact the customer with
estimated repair or replacement charges and obtain customer disposition of the product if a purchase order has not
been provided.
Equipment returned for repair or replacement is subject to a $250 per unit no trouble found (NTF) charge in the
event that diagnostic evaluation reveals no evidence of functional failure or physical defects.
R
ETURNING
A P
RODUCT
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was purchased. To obtain a return
authorization number, you need to provide the original purchase order number to PairGain’s Return Material
Authorization (RMA) Department.
2
Call or write PairGain’s RMA Department to ask for an RMA number and any additional instructions. Use
the telephone number, fax number or email address listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: rma@pairgain.com
