Coral Telecom SBDX User Manual Download

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SBDX – Hotel Ver. User Manual

Coral Telecom Ltd.

Attending Incoming Calls ............................................................................................ 43

Call Transfer : (Right Dependent) ............................................................................... 44

Call Consult................................................................................................................. 45

Brokers Call................................................................................................................. 45

Redial .......................................................................................................................... 45

Call pick-up ................................................................................................................. 46

Auto call back on busy extension / trunk .................................................................... 46

Listening-In : (Right Dependent) ................................................................................. 47

Barge-In (Right Dependent)....................................................................................... 47

Emergency call (Only from key phone)....................................................................... 47

Enter Own Supervisory Mode ..................................................................................... 48

Personal Password ..................................................................................................... 48

Dynamic call control.................................................................................................... 49

Call Forwarding........................................................................................................... 49

Call forward busy ........................................................................................................ 50

Do Not Disturb............................................................................................................. 50

Follow Me.................................................................................................................... 51

Message...................................................................................................................... 51

Paging ......................................................................................................................... 52

Voice Paging ............................................................................................................... 52

Background Music ..................................................................................................... 53

Auto Redial.................................................................................................................. 53

Private Line ................................................................................................................. 54

Boss Secretary System............................................................................................... 55

Auto Lift & Auto Drop .................................................................................................. 55

Set Self Alarm ............................................................................................................. 56

Floor Service ............................................................................................................... 56

Smart Switch ............................................................................................................... 57

Chapter 5....................................................................................................................... 59

ASMDR Reports ........................................................................................................................59

Call Buffer Management in DX for Hotel Version ....................................................... 59

Clarification of the SUFFIX that gets printed with the call details ............................... 60

System Call Recording Level...................................................................................... 60

On Line Printing .......................................................................................................... 60

ASMDR Printing of Outgoing Calls of Extensions & Trunks....................................... 61

ISMDR Printing of Incoming Calls of Extensions & Trunks ........................................ 62

Summary of Contents for SBDX

Page 1: ...CORAL SBDX ...

Page 2: ...SBDX Hotel Ver User Manual Coral Telecom Ltd 2 ...

Page 3: ... implied warranties of merchantability and fitness for a particular purpose Coral Telecom Ltd shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Coral Telecom Ltd P...

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Page 5: ...all 14 Redial 15 Call pick up 15 Connecting a trunk line after dialing 16 Auto call back on busy extension trunk 16 Listening In Right Dependent 17 Barge In Right Dependent 17 Emergency call 17 Logging In of auxiliary operator 18 Conference 19 Do not Disturb Override 19 Paging 20 Voice Paging 20 Background Music 21 Day Night Mode Manual Changeover 21 Auto Redial 22 Printer Form Feed 23 Forceful re...

Page 6: ...2 Chapter 3 39 Keys on Operator Console 39 Audio Level Adjustment 39 One Touch Keys 39 DSS Direct Station Selector 39 Name Dial Number Display 39 On Line Advice of Call Charge 40 PROG Key 40 CHK IN Memo Key 40 REDIAL Key 40 SPK Key 40 Room Shift TRSF Key 40 RLS Key 40 HOLD Key 41 MSG Key 41 Temp Chk Out P Hold key 41 Chk Out Conf Key 41 Temp Chk In Flash Key 41 EMG ECALL ALARM key 41 Chapter 4 43 ...

Page 7: ...l 49 Call Forwarding 49 Call forward busy 50 Do Not Disturb 50 Follow Me 51 Message 51 Paging 52 Voice Paging 52 Background Music 53 Auto Redial 53 Private Line 54 Boss Secretary System 55 Auto Lift Auto Drop 55 Set Self Alarm 56 Floor Service 56 Smart Switch 57 Chapter 5 59 ASMDR Reports 59 Call Buffer Management in DX for Hotel Version 59 Clarification of the SUFFIX that gets printed with the ca...

Page 8: ... Printing 62 Special Selected Printout 63 Check Out Bill 64 Chapter 6 65 Remote Programming 65 Chapter 7 67 Quick Reference for Activation of Hotel Features 67 Chapter 8 69 Quick Reference of User Features 69 Chapter 9 71 Quick Reference of System Programming 71 ...

Page 9: ...irtually all your present and future communication needs can be customized This manual gives the information on how to install the SBDX how to configure the SBDX for its use The various sections for explaining the operator features extension features system programming related to extensions trunks system features are explained in different chapters Not all features which are mentioned in this manu...

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Page 11: ...h any of the trunk lines connected to the system To make an external call Step Action You Get 1 Lift the handset Dial tone 2 Dial trunk access code 0 or any other number programmed for the purpose Trunk Dial tone 3 Dial the Number Ring Back tone Busy tone The default trunk access code is 0 which selects any free trunk line To select specific trunk lines the default codes are 700 701 702 Advice of ...

Page 12: ...ep Action What happens 1 Disconnect the current call by pressing the RLS key Queued call will be picked up automatically Or Step Action What happens 1 Put the current call on hold by pressing the HOLD key followed by pressing the desired trunk key on KTS Current call will go on hold desired trunk call will be picked up 2 After the conversation hang up 3 Pick up the held call by pressing the corres...

Page 13: ...nnected back Call Transfer Any internal or external call received originated at operator can be transferred from that key phone to other extension The call can be transferred after screening or without screening To transfer a call Step Action You get 1 While talking press the HOLD key Wait for the confirmation tone 2 Dial the extension number Hear the ring back tone 3 If you find the called extens...

Page 14: ...ing extension is busy the call will be diverted to the operator Call Consult This feature allows you to consult a third party while conversing with an external or internal caller During consultation call other party will be put on hold and will get hold on music Step Action You Get 1 While talking to a party press the HOLD key Confirmation tone 2 Dial the second party number Extension or trunk Tal...

Page 15: ... by accessing any free trunk by dialing the trunk access code default 0 then on redial also any free trunk would be selected but if external number was dialed by selecting any specific trunk then redial would be attempted on the same trunk only Call pick up This feature allows you to answer other ringing extensions within the system There are two types of call pickup one is Call pick within servic...

Page 16: ...irmation tone 2 Select a trunk dial external number 3 If external number is found busy press RLS key to release the trunk You will get connected to internal caller 4 If you want to connect the line to internal caller who is on hold press TRSF key Trunk line will be connected to internal caller you will get free Auto call back on busy extension trunk If the called extension or trunk is found busy t...

Page 17: ...4 Press RLS key Listening in will be terminated Barge In Right Dependent This feature enables an extension user to barge in to an extension or trunk line Barge In can be activated while attempting to call a busy extension or trunk line To activate barge in on a busy extension or trunk line Step Action You Get 1 Dial the busy extension or trunk no Busy tone 2 Dial the listen in code i e 9 You will ...

Page 18: ...ary operators can be enabled login or disabled logout For logging out Step Action You Get 1 Lift the handset System dial tone 2 Dial the logout code Default is 85 Confirmation tone 3 Press RLS hang up For logging in Step Action You Get 1 Lift the handset System dial tone 2 Dial the code to get into supervisory mode i e 55 followed by your extension s pass code You have entered into own supervisory...

Page 19: ...ternal press CONF key 3 party conference will be established 4 Press RLS key 3 party conference will be terminated Note For having a 3 party conference with two trunk lines and your extension you must have the right to pick the second trunk while putting the first trunk on hold This right is given by system programming Do not Disturb Override If an extension user has activated Do not Disturb i e D...

Page 20: ...tely The operator can activate the speakerphone of the called key phone start the conversation The speakerphone gets disconnected as soon as the operator disconnects In case the operator does not get a reply on activating the speakerphone because of the absence of the user then operator can revert back to the ringing mode in order to draw the users attention if he is nearby To activate the speaker...

Page 21: ... you replace the handset the music will continue To listen to background music Step Action You Get 1 Lift the handset Dial tone 2 Dial the access code for back ground music default code is 82 Listen to the music 3 Press RLS key To cancel background music Step Action You Get 1 Lift the Handset Dial tone 2 Dial the access code again for canceling background music default code is 82 3 Press RLS key M...

Page 22: ...external party will be put on Hold On music Note Auto redial works on CPTD Call Progress Tone detector basis This feature works properlu only if call progress tones are working at correct frequency gain on your trunk lines To put a number in auto redial Step Action You Get 1 Press HOLD followed by RDL key from key phone Confirmation tone Note The number of times which the system dials your number ...

Page 23: ... 20 25 01 Form Feed On 4 Dial 20 25 00 Form Feed Off Forceful release of a line This feature can be used for disconnecting any trunk line or extension which is in conversation To forcefully release a line Step Action What happens 1 Dial the code for force drop default code is 51 Extension number or trunk number Confirmation tone 2 Press the RLS key Line gets released Smart Switch SBDX provides one...

Page 24: ...ension user can activate or deactivate the action port manually from his extension by dialing a predefined code To activate the action port from extension Step Action What happens 1 Lift the handset System dial tone 2 Dial 499 Night Code 2 Action port will be switched off 3 Dial 499 Night Code 3 Action port will be switched on 4 Dial 499 Night Code 4 When the code is keyed action port will be swit...

Page 25: ...ily Check In g Room Shifting h Wake Up Alarm Hotel Name Setting This feature allows you to enter the Hotel Name The Hotel name will be printed on the top of the checkout bill A DSS is required for entering the hotel name To enter Hotel name Step Action You get 1 Put the handset on cradle 2 Press Check In key The display will show CHECK IN 3 Dial 9 You will see an arrow 4 Enter the Name using the D...

Page 26: ...system memory Note During the checking in of a guest his name can be entered only with the help of a DSS The Corresponding alphabet of every key is marked on the DSS A maximum of Rs 9999 can be entered as advance Check Out When a guest wants to check out operator will have to Check out that room to get the details of outgoing calls that were made by the guest from the room This feature will work o...

Page 27: ...igit Rupees value there is no need to use the 002 key of DSS After entering the 4 digit Rupee value the decimal point will appear in the display If you don t want to enter the Paise value press 002 key of DSS for the next entry For example if you want to enter the value of Rs 450 70 Press 450 002 key of DSS key then press 70 In case you want to enter the value Rs 5750 00 Press 575000 continuously ...

Page 28: ...Reminder for a room Step Action You Get 1 Call the desired room extension on getting the ring back tone press MSG key Confirmation tone 2 Hang up Cancellation of Guest Msg When the guest calls the reception for collecting his message operator has to press MSG key while conversing with the guest This will cancel the message reminder for his room Private Line A trunk line can be defined as the dedic...

Page 29: ...ayed trunk number to remove it Room Shifting This feature allows you to shift guest billing from one room to another On shifting a room all the calls which were made by the guest from the previous room will be shifted to his new room Note that previous room will get checked out new room will be checked in automatically To shift the room Step Action You get 1 While receiver is on the hook press Rm ...

Page 30: ...oom will ring If the guest does not pick up the handset of the instrument within one minute the alarm will be diverted to the main operator indicating that the ALARM ring had failed Alarms can be set only for the next 24 Hours If at the time of alarm the extension is busy then it will ring after one minute If self alarm is also set by the guests then the latest setting will override To set an alar...

Page 31: ...PHOLD key Display will show CHECK OUT Temp 2 Dial the required Room No If a valid room number is entered the display will show PASS 3 Press the RLS key Note After using this command the printout of that particular room will not get printed So this feature can be used without connecting the printer The printout can be taken only after using the CHECK OUT command Temporary Check In This feature is u...

Page 32: ...lling the room service is as follows To call the floor service Step Action You Get 1 Lift the handset Dial tone 2 Dial the floor service code i e 87 Wait for an answer Room Status Operator can check the current status of the room whether it is checked in or checked out Operator can check in a room only if it is already checked out To Check the Room Status Step Action You Get 1 Replace the handset ...

Page 33: ...om Ltd 33 12 Flexible Keys MEMO key LCD Display EMG key Program Key Redial Key Conference key Unused Handset Message FLASH key DSS of 48 Keys Speaker Phone Room Shift Key Release Key Hold Key Key Diagram of Executive Operator Console Type 1 ...

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Page 35: ...tel Ver User Manual Coral Telecom Ltd 35 MSG key DND LED CONF key INT LED Unused key LCD display Handset TRSF SPK PHOLD Digital Volume RDL EMG PROG HOLD FLASH RLS MEMO Key Diagram of Operator key phone Type 2 ...

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Page 37: ...SBDX Hotel Ver User Manual Coral Telecom Ltd 37 EMG key LCD Display PROG PHOLD key RLS 120 keys DSS TRSF RDL key FLASH SPK HOLD key Key Diagram of Executive Operator Console Type 3 ...

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Page 39: ...y bank number The programming has to be done using the system programming The keys will glow red when the programmed extension or trunk line is busy with any extension or trunk That will glow green when they are busy with your extension You can use these keys to access any extension or trunk by just pressing the corresponding key DSS Direct Station Selector An additional equipment can be installed...

Page 40: ... key is used for programming the features of the system For details regarding the programming of the system please refer to the system programming section CHK IN Memo Key This Key is used for Checking In a room REDIAL Key This key is used to redial the last dialed trunk number It is also used to call the station that has left internal message SPK Key This key is used to activate the speakerphone I...

Page 41: ...in conversation by the key telephone user can be kept on personal hold by pressing the P HOLD key This will ensure that these calls are not picked up by other key telephone users In order to retrieve the call press the P HOLD key again Chk Out Conf Key This Key is used to activate a conference This key is used to check out a room also Temp Chk In Flash Key This key is used for temp Check In In ord...

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Page 43: ... can make an external call through any of the trunk lines connected to the system To make an external call Step Action You Get 1 Lift the handset Dial tone 2 Dial trunk access code 0 or any other number programmed for the purpose Trunk Dial tone 3 Dial the Number Ring Back tone Busy tone The default trunk access code is 0 which selects any free trunk line To select specific trunk lines the default...

Page 44: ...sfer process again You will get back the held call you can try again At this level you can either screen or connect straight away Screened Transfer Step Action What Happens 1 While hearing the ring back tone wait for the answer 2 If you get an answer from the dialed extension announce the call hang up Call will be transferred both the parties will be connected 3 If none is answering the call you c...

Page 45: ...y and the currently connected party goes on hold This way you can toggle between two parties Brokers Call This feature allows you to put a call on hold and then converse with a third party while switching between the two calls The party not in conversation is automatically put on hold To activate Broker s call Step Action Remarks 1 Press the FLASH key Dial the new number Wait for an answer 2 When ...

Page 46: ...ll pick up default 54 Ringing extension no Connected to the calling party Auto call back on busy extension trunk If the called extension or trunk is found busy this feature automatically connects you to the called party as soon as the called line is free If the call back is for an extension your extension will ring as soon as the called extension becomes free Simultaneously the called extension wi...

Page 47: ...usy extension or trunk line To activate barge in on a busy extension or trunk line Step Action You Get 1 Dial the busy extension or trunk no Busy tone 2 Dial the listen in code i e 9 You will be in conference with the called party 3 Hang up Barge in will be terminated Emergency call Only from key phone This feature allows a key phone user to break into an established two party call It can be used ...

Page 48: ...uired programming as explained in various features Default The passcode of all extensions is 77 However it can be changed as per your choice Personal Password Each extension in the system has a unique passcode This pass code will allow you to get into your own supervisory mode to activate various features like changing your dial mode The default pass code for all the extensions in the system is 77...

Page 49: ...ke the help of system administrator Dynamic call control The system offers a unique facility to all extension users to prevent misuse of calls from their extensions by using this feature an extension user can lock his dialing facility To lock your extension Step Action You Get 1 Dial own sup code i e 55 Own Password 4 Confirmation tone 2 Hang up To unlock your extension Step Action You Get 1 Dial ...

Page 50: ...nother roon extension in the event your room extension is busy Call Forward Busy has to be activated on the desired room extension through system programming refer system programming part of this manual Do Not Disturb This feature enables a room guest to inhibit the room extension from ringing but you can still make outgoing calls Any incoming call for your extension will be automatically cancelle...

Page 51: ...al tone 2 Dial the code of follow me default code is 55 Own extension password 2 Confirmation tone 3 Hang up Important This feature can be used only if the room is checked in and these features cannot be accessed from operator or to the operator The default own password is 77 Message As explained during the operator features if operator has any message for you he she can leave an intimation for yo...

Page 52: ...g a key phone remotely The operator can activate the speakerphone of the called key phone start the conversation The speakerphone gets disconnected as soon as the operator disconnects In case the operator does not get a reply on activating the speakerphone because of the absence of the user then operator can revert back to the ringing mode in order to draw the users attention if he is nearby To ac...

Page 53: ...o listen to background music Step Action You Get 1 Lift the Handset Dial tone 2 Dial the access code for back ground music default code is 82 Listen to the music 3 Press RLS key To cancel background music Step Action You Get 1 Lift the Handset Dial tone 2 Dial the access code again for back ground music default code is 82 3 Press RLS key Music will be stopped Auto Redial This feature can be used t...

Page 54: ... this number For viewing the status of the next number in auto redial press MSG key again To cancel any number put in auto redial press FLASH key while viewing the status of the number To cancel auto redial number in progress Step Action You Get 1 Lift the handset System Dial tone 2 Press MSG key followed by FLASH key when that specific number is on display Auto Redial will be cancelled 3 From SLT...

Page 55: ...rein the user if busy with some other work at hand can still answer the calls by using the facility of Auto Answer Auto Lift This feature activates your KTS to answer all incoming internal calls automatically Incoming internal calls to your extension will automatically get connected after a predetermined number of rings and the speakerphone of your KTS is enabled Now you can answer the call totall...

Page 56: ...f the hold on music To activate the alarm on your own KTS Ste p Action You get 1 Dial the alarm code default 51 HH MM Confirmation tone 2 Press the RLS key Where HH is the hours in 24 hours format and MM is the minutes To cancel the alarm Step Action You get 1 Dial the alarm code default 51 00 60 Confirmation tone 2 Press the RLS key The operator also can set the alarm for any room If both guest o...

Page 57: ...tion port can be used to operate an external equipment such as Water Booster Electronic Door lock system Smart switch can be activated or deactivated either manually or automatically For auto activation or deactivation SBDX provides one sensor The state of the action port is programmable as per the output of the sensor Means if sensor detects a loop action port can be defined to be switched on or ...

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Page 59: ...call details SBDX requires a Handshaking packet from the client application to establish the handshaking H is the Handshaking packet h SBDX requires the acknowledgement of every call individually Means on sending of a call packet SBDX will not send the next call packet until it receives the Call ACK packet for the last call from the client application i On receiving the Call ACK packet for a call ...

Page 60: ...pes of calls Printing Commands Following are the printing commands All the printing commands will have to be given through system programming On Line Printing The CPU processes the outgoing incoming calls made computes the data and delivers the computed results to the Printer Buffer manager which stores this data into the buffer The Printer Buffer manager prints the calls as per the commands as fo...

Page 61: ... the command 20 70 01 ASMDR Printing of Outgoing Calls of Extensions Trunks This command will print all the outgoing calls of all extensions or trunks or selectively print calls extension wise or trunk wise This command will print only those calls available in the buffer Printing using this command will not erase calls from the buffer To print the outgoing calls of all extensions 32 Starting Ext 0...

Page 62: ...ng calls of an extension is as follows INC ASMDR LINE 208 SR PNT EXT TIME DURATION DATE NUMBER CLI Acc Ext CHARGES 0001 702 208 17 29 04 0 07 24 04 04 011342020 208 0 00 A 0002 702 208 17 29 21 0 07 24 04 04 91112342020 208 0 00 U 0003 702 208 17 29 42 0 11 24 04 04 05622342020 208 0 00 U 0004 702 208 17 30 01 0 04 24 04 04 12342020 208 0 00 U 0005 702 208 17 30 12 0 04 24 04 04 12342020 208 0 00 ...

Page 63: ...invalid MM 01 to 12 Month 13 is invalid RR 01 to 99 Call Charges 00 is invalid If RR 01 then only those calls will be printed whose charges are more than Rs 10 Call charges RR can be only in multiple of Rs 10 XXXXX 5 Digits Tel No corresponding to the telephone no or STD ISD codes where calls have been made Please note this command doesn t cover the range of the days for the printouts like if you ...

Page 64: ...the sample printout of the Check Out Bill with various hotel billing fields Bill Sr 0002 Room 234 NAME Rajat Check IN 16 31 43 26 04 04 Check OUT 16 37 51 26 04 04 Bill No 1 Room Rent 1200 00 Food 1500 00 Laundry 600 00 Misc 550 00 Tax 5 00 SR PNT EXT TIME DURATION DATE NUMBER CLI Acc Ext CHARGES 0001 701 234 10 12 13 0 24 21 07 03 9891499203 234 2 00 O 0002 701 234 10 13 04 0 18 21 07 03 95112638...

Page 65: ... Establish conversation with the required EPABX b Ask customer to transfer the call to Main Operator Should be key telephone c Ask customer to press HOLD PROG key d When the customer presses the PROG key The system goes to remote programming mode e Now it is up to customer to place the hand set or he can keep viewing the programming done by the Engineer f Now start programming from remote end g Di...

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Page 67: ...SG Key Cancellation While talking to the room press MSG key 5 Setting of Private Line TCHK IN FLASH Room No Truk No Cancellation TCHK IN FLASH Trunk No 6 Room Shifting RM SHIFT TRSF Old Room No New Room No 7 Reprint Checkout Bills CHECK OUT CONF Room No 8 Wake Up Alarm EMG or ECALL Room No HH MM 9 Temp Check Out T Chkout PHOLD Room No 10 Temp Check In T ChkIn FLASH Room No 11 Room Status HOLD Room...

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Page 69: ...1 Barge In Dial 9 on busy tone 12 Emergency Call Only from KTS On busy tone press EMG ECALL 13 Personal Pass code Setting 55 New PW 2 digit 9 To reset the passcode 55 Existing PW 8 14 Enter Own Supervisory Mode SUP 55 Ext s Pass Code 2 digit 15 Setting of personal PW To change the PW 55 New PSW 9 To reset the existing PW 55 Existing PSW 8 16 Dynamic Call Control For locking 55 Ext PW 4 For Unlocki...

Page 70: ...ay 499 Nite Code 0 For Night 25 Auto Redial From Key Phone HOLD Redial Key From SLT Flash 26 Special Trunk Group Access 89 27 Auto Lift Auto drop for KTS only a Auto lift auto drop 55 PW 6 b Auto drop only 55 PW 7 c No auto lift no auto drop 55 PW 0 28 Self Alarm 51 HH MM In 24 hours format 29 Floor Service 87 30 Private Line Operator has to activate for a room 31 Boss Secretary System Through Sys...

Page 71: ...locate DSS to KTS 41 DSS KTS 10 KTS flexible keys 44 D K F 11 DSS flexible keys 45 K F 12 Setting of flexible numbering 63 O N 13 Print flexible numbering plan 20 19 00 14 Enable Disable a trunk 31 TRK 57 1 0 15 Setting of dialing type 31 TRK 32 1 0 16 Setting of metering type 31 TRK 34 1 0 17 Setting of Time for TBM 20 22 XX 18 Setting of redial delay time 20 23 XX 19 Setting of trunk landing typ...

Page 72: ...g on trunk 31 TRK 37 1 36 Setting of VIP trunk 31 TRK 39 X 37 Enable Disable the System Budgeting 20 33 11 38 Enable Disable the trunk budgeting 31 TRK 58 X 39 Setting of amount for trunk budgeting 31 TRK 59 M 40 Feature locking 20 24 F L 41 Set system features 20 XX YY 42 Setting of flash timings a For flash timings 20 28 0 T b For percentage error 20 29 0 P 43 Enable disable an extension 30 Ex 5...

Page 73: ...tension name 92 ex ABC 64 Setting of Call Forward Busy 41 Ex1 Ex2 65 Setting of Check out bill fields 51 C D E F G I 000 66 DND mode setting for Checked out room 20 31 0X 67 Auto change over timings 82 W HH MM hh mm 68 Setting of weekly off day 20 13 0 X 69 Manual Day Night mode changeover 20 18 0X 70 Setting of night code 20 21 ZZ 71 Host computer interface a Start transmission 20 76 01 b Stop tr...

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