Cortelco 2740, Instruction Manual

Page 1: ...2740 INSTRUCTION MANUAL Caller ID Type II Four Line Telephone Model 2740 ...

Page 2: ...me Assignment 7 2 3 Line Configuration Type 8 2 3 1 Line Connections Configuration 8 2 4 Loop Voltage Detector 9 2 5 Ringer Configuration 9 2 5 1 Ring Timing 9 2 5 2 Distinctive Ringing 10 2 5 3 Off Hook Ringing 10 2 6 Intercom Call Response 10 2 6 1 Configuring intercom call response 11 2 7 Automatic Line Selection 11 2 8 Toll Restriction 11 2 8 1 To set the system s toll restriction access code ...

Page 3: ...Auto Hold Drop Time 18 4 6 Adjusting Flash Timer 18 4 7 Erase Numbers Stored in Memory 18 4 8 Erase Toll Restrictions 18 4 9 Erase All Feature Settings 19 4 10 Reset Default Settings 19 5 TELEPHONE OPERATION 19 5 1 Making and Answering Calls 19 5 2 Redial 19 5 2 1 To redial the last phone number dialed 19 5 2 2 To redial any of the last five phone numbers dialed 19 5 3 Hold 19 5 3 1 Placing a Call...

Page 4: ...Memory Dial 25 5 19 Personal Directory 25 5 20 Predialing 25 5 21 Intercom Calls 26 5 21 1 Intercom while Idle 26 5 21 3 Answering Intercom Calls 26 5 21 3 1 Intercom Ring 26 5 21 3 2 Intercom Voice 26 5 21 3 3 Intercom Handsfree 26 5 21 3 4 Answering an Intercom Call while on an Outside Call 26 5 22 Paging 26 5 22 1 Single Page 26 5 22 2 All Page 26 5 22 3 Blocking Pages 27 5 22 4 Answering Pages...

Page 5: ...iv 2740 User Manual Version 1 11 Advanced Setting Option 31 Installation Worksheet 32 Toll Restriction Worksheet 33 Trouble Shooting Guide 34 FCC Information 35 TELEPHONE REPAIR 36 LIMITED WARRANTY 37 ...

Page 6: ...rcom Conference Page Transfer Mute Headset Flash Redial Hold 5 memory dial buttons 40 Number Personal Directory Type II Caller ID Speakerphone and 2 5mm Headset Jack The 2742 Analog Adapter will support attaching an analog telephone to your 4 Line system For example you can connect a cordless telephone fax machine or modem These units will have an extension number and can share all 4 lines The nex...

Page 7: ...he telephone The openings should never be blocked by placing the telephone on a bed sofa rug or other similar surfaces The telephone should never be placed near or over a radiator or heat register The telephone should never be placed in a built in installation unless proper ventilation is provided 9 Never spill liquid on the telephone or push objects of any kind through ventilation slots Liquid or...

Page 8: ...hould be packed with your 2740 Please contact your dealer if any of them is missing 2740 Telephone Main Body 1 pcs Handset 1 pcs Handset Cord Coiled Cord 1 pcs Line Cord 2 pcs Short Line Cord 7 1 pcs Desk Stand 1 pcs Power Adapter Transformer 1 pcs Quick Start Guide 1 pcs User Manual on Mini CD 1 pcs ...

Page 9: ...n 3 Delete Button 12 2 5mm Headset Jack 21 Dial Button 4 Multi Angle LCD 13 Page Button 22 Volume Up Button 5 Message Lamp 14 Conference Button 23 Speaker Button 6 Review Up Down Btn 15 Transfer Button 24 Volume Down Button 7 Select Button 16 Flash Button 25 Speaker 8 Calls Button 17 Mute Button 26 Handset Jack 9 Directory Logo Strip 18 Headset Button 27 Handset ...

Page 10: ... for your installation you only need to connect the telephones to the telephone lines 1 3 3 2 Private Line A private line is connected to only one telephone in the system No other phones in the system have access to this telephone line 1 3 3 3 Unconnected Lines It is also permissible to leave one or more lines unconnected 1 3 3 4 Line 1 Line 1 MUST be connected to the same incoming line on all pho...

Page 11: ...e first extension number assigned Station 01 is required for programming features on the 2740 Refer to Section 2 1 for detailed instructions on assigning station numbers 1 3 5 Test Installation This procedure should be used at each telephone after initial installation It may also be used if you are having problems with your system First verify the three items below at each telephone in the system ...

Page 12: ...lls the name that is assigned to the station will show with the Extension Number Please note that it may take up to 24 hours for all stations to be updated with a name change Station names must be assigned at Station 01 Follow the steps below to assign a station name a Press MENU The display will read Phone Setting b Press soft key under ENTER c Press the Down Arrow repeatedly until the display re...

Page 13: ...at the other stations For example you may connect your private telephone number to Line 3 at your station instead of connecting your station to the common Line 3 In this example you would set Line 3 at your station as PRIVATE UNCONNECTED Use this setting at any telephone that is not physically connected to all of its lines 2 3 1 Line Connections Configuration a Press MENU The display will read Pho...

Page 14: ...Detect 48V factory setting Loop Detect 24V 24 volts Loop Detect 12V Loop Detect OFF f Press MENU to exit If a line indicator at your 2740 telephone stays lit because there is no telephone line connected and you wish to turn it off do not use this feature but set this line at this station to UNCONNECTED 2 5 Ringer Configuration The ringers for each outside line are controlled individually at each t...

Page 15: ...coming call will cause a double ring every 15 seconds is the phone is in use This feature is called off hook ringing and can be disabled To disable off hook ringing a Press MENU b Press the soft key under NEXT repeatedly until Off Hook Ring appears in the display along with the current setting c Press the soft key under CHANGE to change the setting d Press MENU to exit Note Off Hook ringing does n...

Page 16: ...e To select a non ringing line the desired LINE button must be pressed before lifting the handset Note If the chosen line is in use the telephone will automatically select the next available line 2 8 Toll Restriction Toll Restriction enables control of outgoing calls The 2740 accomplishes toll restriction by allowing entry of number strings which may not be dialed This is done on a station by stat...

Page 17: ...xceptions which may be dialed For example if 1 had been entered to completely restrict long distance calls toll free calls could be allowed by entering 1800 as an allowed number The character may be used as a wildcard which matches any digit Allowed numbers may contain up to 10 digits To set allowed numbers at a station a Press MENU The display will read Phone Setting b Press the soft key under EN...

Page 18: ...2 4 i Press MENU to exit 2 9 System Privacy Call privacy prevents stations from joining existing calls Call privacy can be released during a call by pressing the CONFERENCE button The default setting for Call Privacy is ON Call Privacy is set at Station 01 for the entire system This choice does not appear on any phone except Station 01 Call privacy only applies to outside calls Intercom calls alwa...

Page 19: ...its will be dialed when REDIAL is pressed 2 11 2 Local Area Codes These are area codes that require the area code plus seven digits to be dialed A 1 is not dialed for these area codes 2 11 3 1 Plus 7 These area codes are for calls that require 1 plus the seven digits to be dialed Up to six 1 Plus 7 area codes may be entered 2 11 4 To enter area codes a Press MENU The display will read Phone Settin...

Page 20: ... No to cancel when the desired number is displayed 3 1 6 Storing a Caller ID number into memory To store a caller ID number into memory press CALLS Then press the UP or DOWN key to select a Caller ID number to save Press the memory location key or the Directory key and press Yes to save or No to cancel when the desired number is displayed 3 2 To Store a Memory Dial Number a Press MENU The display ...

Page 21: ...m the caller list 3 5 1 To Set the Centrex Prefix a Press MENU The display will read Phone Setting b Press the soft key under ENTER c Press Down Arrow repeatedly until Centrex Prefix appears in the display d Press the soft key under ENTER The display will show the currently stored Centrex prefix or indicate XXXXXXX if none has been stored e Press the soft key under CHANGE f Enter the desired Centr...

Page 22: ...under CHANGE to select SDT This will activate the stutter dial tone detector c Press MENU to exit 4 3 Caller ID on Call Waiting CIDCW Sensitivity If the 2740 does not respond correctly to CIDCW signals it may be necessary to adjust the sensitivity This adjustment is not normally needed since the 2740 default CIDCW sensitivity is correct for most applications a Press MENU b Press the soft key under...

Page 23: ...ntil Advanced Setting appears in the display c Press the soft key under ENTER d Press DOWN ARROW repeatedly until Flash Time appears in the display e Press the soft key under ENTER f Press the soft key under CHANGE repeatedly until the desired flash length is displayed g Press MENU to exit 4 7 Erase Numbers Stored in Memory To erase all memory dial numbers and personal directory numbers stored in ...

Page 24: ...de automatic line selection press the desired LINE button instead of pressing the SPEAKER button The 2740 will then be connected to that line on the speakerphone To switch from handset to speaker during a call press the SPEAKER button and hang up the handset To switch to handset from speakerphone lift the handset Note that whenever the SPEAKER indicator is on the handset may be hung up without dis...

Page 25: ...riginal call unless it is placed on hold 5 4 Conference The 2740 allows conference calls with two other parties These may be either two outside lines or one outside line and one intercom station 5 4 1 Outside Calls a Make or answer a call b Press HOLD c Make or answer a call on another line d When the second call is connected press the CONFERENCE button The lines are immediately conferenced f Hang...

Page 26: ...ed to individual users Calls can then be transferred to them using this ring To use this feature press TRANSFER and then the desired dial pad number buttons All the other phones will now ring with the personal ring represented by that number 5 6 Caller ID The Caller ID feature works in conjunction with Caller ID service offered by your local telephone company The 2740 will store the last 50 calls ...

Page 27: ...intercom speaker and eight discrete alert volumes are available To increase the volume press the UP button To decrease the volume press the DOWN button 5 7 1 Ringer While the phone is on hook and idle press the up and down VOLUME buttons to set desired ringer volume With each press the phone will ring once at the new volume 5 7 2 Handset While using the handset press the up and down VOLUME buttons...

Page 28: ...ed In this case follow the instructions below to reset the lamp a Press MENU The display will read Phone Setting b Press the DOWN ARROW until Message Lamp appears in the display c Press the soft key under RESET 5 9 FLASH Press FLASH to access services such as Call Waiting or 3 Way Calling or to activate certain PBX or Centrex features Refer to the custom calling instructions provided by the teleph...

Page 29: ...3 Call Privacy See Section 2 9 for a description of Call Privacy and for initial programming instructions To release call privacy during a single call press CONFERENCE Privacy Released will appear in the display Call privacy will be reactivated for the next call 5 14 Toll Restriction See Section 2 7 for a description of Toll Restriction and initial programming instructions 5 14 1 Toll Restriction ...

Page 30: ...the speakerphone Then press HEADSET to toggle to the headset Press HEADSET again to hang up 5 17 Directory Card This card can be used to record the names or telephone numbers associated with memory locations 5 18 Memory Dial Press the memory button where the desired telephone number is stored The speakerphone will activate and the number will be dialed out Lift the handset or press HEADSET to swit...

Page 31: ...iple alert tone The 2740 will then automatically answer the intercom call on speakerphone 5 21 3 4 Answering an Intercom Call while on an Outside Call Press INTCM The outside call is automatically placed on hold Press the LINE button to return to the outside call 5 22 Paging Paging allows announcements to be made to other 2740 stations in the system The speakerphone is automatically activated when...

Page 32: ...a private intercom conversation 5 23 Room Monitoring The Room Monitoring feature allows the speakerphone of a 2740 to be activated to monitor sounds in another location To activate Room Monitoring place an intercom call to the monitoring telephone Press MUTE to prevent sounds from being heard at the monitored phone To end monitoring hang up the handset or press SPEAKER The remote station will disc...

Page 33: ...g electrical outlet b Turn the telephone over c Remove desk pedestal wall mount bracket if attached d Remove battery door cover by using the tip of a ball point pen or paper clip or similar object to release the battery door tab e Remove the old batteries f Insert 3 new AAA size alkaline batteries Note that we recommend ONLY alkaline batteries g Close the battery cover 7 2 Power Failure Operation ...

Page 34: ... Common Common Private Unconnected L3 Common Common Private Unconnected L4 Common Common Private Unconnected Auto Sieze L1 L1 L2 L3 L4 Intcm Distinctive Ring L1 Ring Sound 1 1 2 3 4 5 6 7 8 L2 Ring Sound 1 1 2 3 4 5 6 7 8 L3 Ring Sound 1 1 2 3 4 5 6 7 8 L4 Ring Sound 1 1 2 3 4 5 6 7 8 Area Codes Home Code None Three Digits Local Code 1 None Three Digits Local Code 2 None Three Digits Local Code 3 ...

Page 35: ...striction 1 Enter 1234 to access programming Set Restriction 2 Set Restriction 3 Set Restriction 4 Set Restriction 5 Set Allowed 1 Set Allowed 2 Set Allowed 3 Set Allowed 4 Set Allowed 5 Line Restriction L1 Normal Restricted Line Restriction L2 Normal Restricted Line Restriction L3 Normal Restricted Line Restriction L4 Normal Restricted Station Naming Set at Station 01 for each of 16 Stations Hold...

Page 36: ...HH MM AM PM ______ AM PM DATE ______ 01 01 00 MM DD YY Advanced Setting Option MENU OPTION SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT Erase Memory Memory Dial Erase Settings Erase Toll Restr Enter Code Headset Type Hst ___ 2 5mm 2 5mm Handset Flash Time ___ 600ms 600ms 1s 100ms 300ms Hold Drop 30 min 30min 5min 15min Hold Release OFF OFF ON Station NORMAL NORMAL LOCKED Loop Detect 48V 48V 24V 12V ...

Page 37: ...vate Common Private Station 06 Common Common Private Common Private Common Private Station 07 Common Common Private Common Private Common Private Station 08 Common Common Private Common Private Common Private Station 09 Common Common Private Common Private Common Private Station 10 Common Common Private Common Private Common Private Station 11 Common Common Private Common Private Common Private St...

Page 38: ...ose digits Use the worksheet below to plan your choice of restricted numbers Use a different worksheet for each set of restrictions Enter the restricted numbers Each restriction can be up to 6 digits long 1st Restriction 2nd Restriction 3rd Restriction 4th Restriction 5th Restriction If you set restrictions at a particular telephone you will most likely also want to store some allowed exceptions a...

Page 39: ...sconnect line one at the cable terminal If this solves the problem then the interference is coming from the telephone company This problem may also be caused by DSL Microfilters Never connect a line that has a DSL Circuit on Line 1 The problem may be caused by one defective telephone Disconnect one instrument at a time to determine if a particular telephone is causing the problem Crosstalk or othe...

Page 40: ...l the problem is resolved Do not attempt to repair or modify this equipment Please contact Cortelco for information on obtaining service for this product This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission fo...

Page 41: ... return your telephone for repair the warranty period is not extended The original date of purchase continues to apply to your warranty OUT OF WARRANTY REPAIR We will repair this product for a nominal fee after the LIMITED WARRANTY has expired if you send it to us in a complete and undamaged condition The repaired unit will be shipped to you C O D freight collect RETURN FOR REPAIR PACKAGING If you...

Page 42: ...t that this product is compatible with the type of equipment of any particular phone company or the services provided by it CORTELCO DISCLAIMS ANY IMPLIED WARRANTY INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AS OF THE DATE ONE YEAR FROM THE ORIGINAL PURCHASE OF THE PRODUCT CORTELCO ASSUMES NO RESPONSIBILITY FOR ANY SPECIAL INCIDENTAL OR CONSEQUENT...