Cortelco VOIP 2747, User Manual

Page 1: ...VOIP 2747 IP Phone User Manual 274701 VIP PAK Cortelco Release 5 1 ...

Page 2: ...ethod 20 3 1 3 Static IP Method 20 3 2 REGISTRATION TO GK PROXY SERVER 21 3 2 1 Registration to a gatekeeper H 323 version 21 3 2 2 Registration to a proxy server SIP version 22 3 3 REGISTRATION STARTUP MESSAGE 24 3 4 CALL FORWARD CONFIGURATIONS 27 3 4 1 Immediate Forward 27 3 4 2 Busy Forward 28 3 4 3 No Answer Forward 28 3 5 CONFIGURATIONS UNDER VIEW ITEM 28 3 5 1 View current network settings 2...

Page 3: ...4 4 3 3 Advanced 34 4 3 3 1 Reg From 34 4 3 3 2 Reg To 34 4 3 3 3 Reg Expire 34 4 3 3 4 Min Media Port 34 4 3 3 5 Max Media Port 34 4 3 3 6 Codec 34 4 4 PHONE CONFIGURATION ON WEB 35 4 4 1 Prefix 35 4 4 2 Voice 35 4 4 2 1 Ring Volume 35 4 4 2 2 Handset Volume 36 4 4 2 3 Handsfree Volume 36 4 4 2 4 CodecTxGain 36 4 4 2 5 Ring Type 36 4 4 2 6 RTPLowBW 36 4 4 2 7 Jitter Buffering 36 4 4 3 Others 36 4...

Page 4: ...D CALLS 38 5 4 REDIAL 39 5 5 CALL FORWARD 39 5 6 CALL TRANSFER 39 5 6 1 Blind Transfer 39 5 6 2 Attended Transfer 39 5 7 CALL HOLD 40 5 8 PHONE BOOK AND SPEED DIAL 40 6 ATTACHMENT 41 6 1 H 323 INTEROPERABILITY LIST 41 6 2 SIP INTEROPERABILITY LIST 43 ...

Page 5: ...e on most of the existing VoIP Voice over IP services By using state of the art DSP Digital Signal Processing technology the VOIP 2747 delivers outstanding voice quality that is comparable to PSTN With the built in LCD display the user can easily configure the VOIP 2747 for first time installation in just a few minutes In addition to the advanced VoIP functions and easy installation the VOIP 2747 ...

Page 6: ... 1 G 729A B G 711 A law U law voice codecs o Follows ITU T standard for best compatibility Supports supplementary services including immediate unconditional call forwarding busy call forwarding no answer call forwarding and call hold transferring Provides call history o Records incoming call history outgoing call history missed not accepted call history and lets users make a direct call from the c...

Page 7: ... and is compatible with most existing SIP proxy H 323 gatekeepers Provides easy configuration methods o Setting by keypads on the phone o Setting by web browser Supports RFC 3261 H 323 TCP UDP IP RTP RTCP HTTP ICMP ARP DNS DHCP NTP SNTP FTP PPP PPPoE protocols Interoperable with most of the existing SIP H 323 VoIP devices IP phone gateway gatekeeper proxy soft switch IP PBX including Microsoft Net...

Page 8: ...RJ45 10 100 Base T Ethernet line auto sensing switching LCD display 2x16 characters Phone Case 36 button keypad Input 100 240V AC Universal Switching Power Adaptor Output 7V DC 800mA Speaker 8 Ohm 0 2 Watt speaker for speakerphone operation Dimension 19cm W x23cm D x9cm H Weight 870 g Operating Temperature 32 104 F 0 40 C Humidity 10 95 non condensing EMI Compliance UL EN FCC Class B ...

Page 9: ...y parts of the VOIP 2747 The key parts of the VOIP 2747 series IP Phone are shown in figure 1 and include the following 1 2x16 LCD Display 5 Handset 2 Keypad 6 Ethernet Cable 3 Usage Indicator 7 Power Adaptor 4 User Manual Figure 1 Key parts of the VOIP 2747 series IP Phone ...

Page 10: ...P 2747 The rear and back side panel illustration is shown in figures 2 and 3 main parts include 1 RJ 45 Ethernet Port 2 RJ 45 Ethernet Port 3 Power Adaptor Jack 4 Handset Jack Figure 2 Rear Panel of the IP Phone Figure 3 Back Side Panel of the IP Phone ...

Page 11: ...dication 2 LCD Display Menu and all status displays for user 3 Í UP Key When the IP phone is in the menu selection mode this key is used to scroll up the menu items When the IP phone is editing menu item contents this key is used as left delete to delete a digit upon each key press When the IP phone is in dial mode the Å key is used as delete key ...

Page 12: ...of the ring tone and key decreases the volume of the ring tone in hands free mode key increases the speaker volume and key decreases the speaker volume when in handset mode key increases the volume of handset key decrease the volume of handset 5 OUT VOL Users are able to increase and or decrease the volume which they transmit out to a remote party 6 SPEAKER This key is pressed to switch between th...

Page 13: ...s key is used to escape to an upper level of the menu selection When the IP phone is in menu edit mode this key is used to cancel current edit and escape to an upper level of the menu selection 12 TXT NUM When users need to enter information in text characters press this button and the alphabet shown on the keypads will be displayed 13 TRANSFER See Section 5 6 14 Redial Dial When the IP phone is o...

Page 14: ...ers are able to make a speed dial call to the specific party by pressing the speed dial key from M1 M10 16 Phone Book Users are able to store up to 50 phone numbers by pressing the Phonebook button For each item of the 50 phone book numbers the user can store both the number and the name for display ...

Page 15: ...ely View Network Value IP Address Network Mask Default Route DNS Server Ping Restart Image Version Yes No PKT Trace Configure Password 135 Network Yes No Dynamic IP Yes No PPPoE If yes PPPoE User Name PPPoE Password Static IP IP Address Network Mask Default Route DNS Server Time Zone H323 Number Password H 323 ID Yes No Reg to GK Yes No RTPLowBW ...

Page 16: ...xy IP Outbound Proxy Port Yes No RTPLowBW Forward Mode Yes No Immediate If Yes Immediate Number Yes No Busy If Yes Busy Number Yes No No Answer If Yes No Answer Number No Answer Time Advanced System DSP Version Upgrade DnLoad FTP Server IP Image File Name Upgrade Image Upgrade Loader Config Profile Debut Mode Dump Address Dump Size ...

Page 17: ...No Auto Upgrade Phone Advanced Codec G 711u G 711a G 729 G 723 Voice Yes No VAD BG Noise Level Volume Ring Volume Handset Volume Hand free Volume Codec Tx Gain Scrn Con 0 9 Ring Type 1 10 UI Mode Console Lcd Both SIP Advanced Protocol Min Media Port Max Media Port Reg From Reg To Reg Expire Reg Action Local Port ...

Page 18: ...Billing Server Login User Name Password Confirm Password Statistics User Statistics User Statistic Phone Statistic Phone Statistics Call Missed Call Received Call Dialed Additional International My Country Code Area Prefix Code ...

Page 19: ...to the internet plug into the middle jack on the back of the IP phone This jack is marked WAN See figure 4 above Step 2 If you would like to have your PC online at the same time please connect the far right port to your PC This Jack is marked PC See figure 4 above Step 3 Please plug in your power adaptor to your IP phone and power source LCD of your IP phone will display Starting and then SIP Hi x...

Page 20: ...to toggle to character input mode 3 1 Network Configuration The first step in using the VOIP 2747 IP Phone is to set the network configuration to let the IP Phone connect to internet This step depends on your network environment and phone models so please use the proper method in configuring the IP Phone for your internet connection 3 1 1 Dynamic IP Method DHCP Most of the network environment in a...

Page 21: ... ADSL ISP PPPoE Password please input the password of the account given by your ADSL ISP 3 1 3 Static IP Method For the other network environments the users will need to set the static IP provided by their ISP or from the office MIS representative Configure Password 135 Network Static IP Under the Static IP submenu please key in the IP address network mask and default router settings provided by y...

Page 22: ...word is carried in the H 235 message for authentication purpose Not every gatekeeper needs this field if not needed keep it empty C H323_ID please input the H 323 ID to register to the gatekeeper Not every gatekeeper needs this field if not needed keep it empty D Yes No Reg To GK please select Yes and register to the gatekeeper The gatekeeper IP address is not configurable at the keypad if this IP...

Page 23: ...B Password please input the password to register to the proxy server This password is carried in the SIP Proxy Authorization field using MD5 digest method for authentication purposes Not every proxy server needs this field if not needed keep it empty Cortelco s VOIP 2747 follows the standard RFC 2617 to do the authentication C Login ID please input the username for registration authorization When ...

Page 24: ... usually 5060 unless specified by the service vendor If the IP Phone does not register to any proxy server it still can call to another IP phone by calling the IP address directly E Yes No Outbound Proxy please set this item to Yes if the registration needs to pass through the Outbound Proxy server ...

Page 25: ... The number inside braces is the IP phone s number Hi GK Off Date Time This means that the VOIP 2747 is working OK and is ready for outgoing incoming calls However if the Reg to GK flag is No then the IP Phone does not need to register In this case you can call the IP address of other IP Phone directly b When the IP Phone is registered to a SIP proxy server successfully the LCD screen will display...

Page 26: ...ll display the following message RegFail failed message Date Time The failed message could be one of the following 1 Duplicate this means that the registering number is duplicated with others or the IP Phone s previous registration information is still kept in the gatekeeper proxy server if not unregistered last time this could happen when the IP Phone is powered off instead of restarted from the ...

Page 27: ... to notify that the IP phone is working OK f When the IP Phone is set to use the PPPoE method for network connection but has some problem in finding the PPPoE server ADSL modem the LCD screen will display the following message PPPoE FindFail number Date Time This means that the IP phone is configured to use PPPoE to get an IP address but the PPPoE procedure failed can not find a PPPoE server or th...

Page 28: ...one supports three different Call Forwarding modes These modes are selected using the Configure Æ Forward Mode option 3 4 1 Immediate Forward To enable Immediate Forward mode Press MENU OK with Item 1 Immediate selected The display will change to 1 Yes Immediate and 2 Immed Number will appear Press DOWN Then MENU OK to enter the target number for Immediate Forwarding The display will show Immed Nu...

Page 29: ...oAns Number Enter the number using the keypad and press MENU OK Then press CANCEL Now Press DOWN and then MENU OK to enter the No Answer time This sets the amount of time in seconds before the call will be forwarded if it is not answered Enter the time and press CANCEL three times The display will show SIP Ext Number 3 5 Configurations under View item Under the View menu item there are many submen...

Page 30: ...n if a modem is connected 3 5 4 Display current software version By selecting View Æ Image Version the phone will display the current software version The software version is identified by the date of the release of the software image 3 5 5 Packet Trace for signal monitoring Setting the View Æ PKT Trace to Yes will cause the phone to display all the signaling messages received on the LCD screen Th...

Page 31: ...rowser address bar The following login window will appear Username root Password enter The default username is root and the default password is 1234 Please type these into the boxes shown and then click the enter button or press Enter on your keyboard This will bring up the home page of the phone as shown below This page provides basic information and also allows selection of additional pages for ...

Page 32: ...configuration 4 1 1 Basic Please see section 3 1 for an explanation of each field 4 1 2 Others 4 1 2 1 MAC Address View the MAC Address of the IP Phone The MAC Address cannot be changed at this screen 4 1 2 2 NTP Server Set the NTP Network Time Protocol server s IP Address The phone can use NTP to display the current date and time ...

Page 33: ...ld be set to 6 for US Central Time 4 2 H 323 Configuration on web Clicking on the H 323 icon on the left banner will display the following page to allow configuration of H 323 related parameters 4 2 1 H 323 Parameters Please see section 3 2 for the explanation of each field 4 2 2 Forward Mode Please see section 3 4 for the explanation of each field ...

Page 34: ...4 2 3 2 Max Media Port The maximum value of the range of the transmitted RTP packet s port 4 2 3 3 Codec The type of the Codec of the transmitted RTP packets 4 3 SIP Configuration on web Clicking on the SIP icon on the left banner will display the following page to allow configuration of SIP related parameters ...

Page 35: ...e To field in the SIP SDP messages This field should be left empty in most cases 4 3 3 3 Reg Expire Modifies the Expires field in the SIP SDP messages This will control the re registration period 4 3 3 4 Min Media Port The minimum value of the range of the transmitted RTP packet s port 4 3 3 5 Max Media Port The maximum value of the range of the transmitted RTP packet s port 4 3 3 6 Codec The type...

Page 36: ...al treatment of country codes international codes and area codes Any numbers placed in the My Country Code and Area Prefix Code boxes will be appended to the front of dialed numbers Any numbers placed in the International Code box will be removed from the front of dialed numbers In most cases these values are not needed and the boxes should be left empty 4 4 2 Voice 4 4 2 1 Ring Volume Adjusts the...

Page 37: ...ket bandwidth in the transmit direction This should only be used if the internet bandwidth is not good enough to support normal packet bandwidth 4 4 2 7 Jitter Buffering Checking this box will increase the jitter buffer from 150ms to 400ms This may improve the received voice quality in some internet connections 4 4 3 Others 4 4 3 1 VAD Checking this box will enable Voice Activity Detection With th...

Page 38: ...nsitivity of the VAD detection 4 5 System Configuration Clicking on the System icon will display the following page to allow configuration of system related parameters This page allows software upgrades username password changing and rebooting restarting ...

Page 39: ...0 incoming calls when answered Outgoing is the record of numbers and time of the last 10 successful outgoing calls Missed is the record of numbers and time of the last 10 incoming calls that were not answered When viewing the call history press the MENU OK key to do one of the following three actions 1 Dial To call the number press the MENU OK key again 2 Delete To delete this item from the call h...

Page 40: ...l immediately to another party without answering the call 5 6 2 Blind Transfer With blind transfer the caller is transferred to a third party without informing the third party who is transferring the call Example A calls B and A wants B to transfer the call to C B presses the TRANSFER button and waits to hear dial tone Then B dials C s number and hangs up A is now transferred to C 5 6 3 Attended T...

Page 41: ... and then MENU OK to select Edit The display will show all the entries in the Phone Book in alphabetical order Used the UP and DOWN keys to scroll to the desired name and press MENU OK The display now shows 1 Name 2 Number To edit the name press MENU OK To edit the number press DOWN and then press MENU OK After pressing MENU OK the display will show the current information stored for the name or n...

Page 42: ...d in this location Press CANCEL four times to return to the idle state 5 8 2 2 Speed Dial Change Settings After accessing the Speed Dial use the UP or DOWN key to select the desired memory location press MENU OK Then press the DOWN key Then press MENU OK The display will now show a listing of names stored in the phone book Select the information to be stored and press MENU OK Press CANCEL three ti...

Page 43: ...ute for Information Industry GateKeeper Version 1 0 NexTone Communications Inc MSW IMTC 2002 MediaDigm Technology Inc Canada SureKeeper IMTC 2002 Lucent iMerge gatekeeper Wintel gatekeeper MKY gatekeeper EZTone gatekeeper Tellink gatekeeper Hivocal gatekeeper GCard gatekeeper Gateway D Link 4 port gateway Vanguard Managed Solutions Vanguard IMTC 2002 AudioCodes Ltd MP108 IMTC 2002 Cisco Systems In...

Page 44: ...nt V1 00 SIPS 2 0 43 11 SJ Phone 1 10 187c X Lite FWD V2 0 Softphone Simems V0 90Bata27 Estara V3 0 0 15 Cisco ATA 186 Cisco 7905 BCM SIP Phone GrandStream SIP Phone Proxy Server Wparty SIP V0 5 0 Wparty SIP V0 5 5 2 Asterisk 0 5 0 Linux Vovida V1 5 SER 0 8 10 WalkerSun softswitch Gentrice proxy server Inphonex platform DeltaThree platform NEC SV7000 IP PBX Trunking Gateway Cisco 5300 Quintum D240...

Page 45: ...ORTELCO does not warrant that this product is compatible with the type of equipment of any particular phone company the ISP or the services provided by them CORTELCO DISCLAIMS ANY IMPLIED WARRANTY INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AS OF THE DATE ONE YEAR FROM THE ORIGINAL PURCHASE OF THE PRODUCT CORTELCO ASSUMES NO RESPONSIBILITY FOR ANY...