16
Problem
Possible Solution
The air fryer will not turn
on.
Make sure the air fryer is plugged in.
Push the basket securely into the air fryer.
Food is not completely
cooked.
Place smaller batches of food items into the basket. If the basket is
overstuffed, then foods will be undercooked.
Increase cooking temperature or time.
Food is not crispy after air
frying.
Spraying or brushing a small amount of oil on foods can increase
crispiness (see
Cooking Tips
, page 13)
French fries are not cooked
correctly.
See
French Fries
, page 13.
Basket will not slide into the
air fryer securely.
Make sure the basket is not overfilled with food.
White smoke or steam is
coming out of the air fryer.
The air fryer may produce some white smoke or steam when you use it for
the first time or during cooking. This is normal.
Make sure the basket and the inside of the air fryer are cleaned properly
and not greasy.
Cooking greasy foods will cause oil to collect beneath the crisper plate.
This oil will produce white smoke, and the basket may be hotter than
usual. This is normal and should not affect cooking. Handle the basket
with care.
Dark smoke is coming out of
the air fryer.
Immediately unplug your air fryer. Dark smoke means that food is burning
or there is a circuit problem. Wait for smoke to clear before pulling the
basket out. If the cause was not burnt food, contact
Customer Support
(see page 19).
The air fryer has a plastic
smell.
Any air fryer may have a plastic smell from the manufacturing process.
This is normal. Follow the instructions for a
Test Run
(page 10) to get rid of
the plastic smell. If a plastic smell is still present, please contact
Customer
Support
(see page 19).
Display shows Error Code
“E1\E21”.
There is an open circuit in the temperature monitor. Contact
Customer
Support
(see page 19).
Display shows Error Code
“E2\E22”.
There is a short circuit in the temperature monitor. Contact
Customer
Support
(see page 19).
Display shows Error Code
“E4”.
The air fryer has been plugged into a 220–240V outlet. Turn off and
unplug the air fryer.
Only
use the air fryer with 120V, 60Hz outlets.
TROUBLESHOOTING
If your problem is not listed
, please contact
Customer Support
(see page 19).
