27
Problem Possible Cause Corrective Action
Grill or side burner
will not light
1. The ignition wire came off the
electrical igniter.
2. The distance between the ignition
pin and the burner is greater than
2.54mm / 0.1inch- 5.08mm / 0.2
inch(side burner).
3. The ignition wire is broken.
4. The battery has died.
5. The battery is in the wrong
polarity.
6. The electrode tip does not
produce sparks at the burner
port.
7. No gas supplied.
8. Air shutter opening is too big.
1. Reconnect the ignition wire to the electrical
igniter.
2. Loosen the ignition pin and adjust the
distance, then fasten it again.
3. Call customer service for a replacement
ignition wire.
4. Install a new AA battery.
5. Change the battery polarity.
6. Reinstall the electrode.
7. Turn on the regulator valve.
8. Loosen the air shutter and adjust the opening
to a smaller size.
Burner flame is
yellow and gas
odor can be
smelled
1. The air shutter opening is
not properly set.
2. Spiders or insects block the air
shutter.
3. Gas leaks
1. Loosen the air shutter and adjust the opening
to have blue flames.
6.35mm (1/4 in.) opening for LPG.
3.18mm (1/8 in.) or less opening for NG.
2. Clean blockages.
3. Check for the source of gas leaks.
Excessive flare-up
1. Grilling fatty meats while knobs
on “HIGH”.
2. Spray water on gas flames.
3. Hood closed when grilling.
1. Grill fatty meats when the grids are cold while
the knobs are on the “LOW” setting. Move the
meats to the warming rack if flare up
continues until flame settles down.
2. Never spray water on gas flames.
3. Hood up when grilling.
Troubleshooting
