ENG
LISH
17
TROUBLESHOOTING
Proper cleaning and maintenance will prevent common operational problems. When your griddle is operating poorly, or on a less
frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.countrysmokers.com
. You may
also contact your local dealer or Customer Care for assistance.
WARNING: Always ensure the griddle is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
Burner Will Not Light
The ignition wire is broken
Contact Customer Care for assistance or a replacement part.
No igniter spark on electrode Adjust the electrode. Contact Customer Care for assistance or a replacement part.
No gas supplied
Check the regulator valve. Check connection for leak.
Grease Fire /
Frequent Flare-Ups
Grilling fatty meats
Grill fatty meats when the cooking surface is cold, and the knobs are on the “LOW” setting.
Cooking temperature
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Water sprayed on gas flames
Do not spray water on gas flames.
Burner blows out
No Gas Flow
Check gas fuel connection, and ensure it is open. Replace gas cylinder if empty.
Gusting Or High Winds
Turn front of unit away from wind or increase flame height.
Low heat on “HIGH”
Ports blocked
Clear ports of any obstructions. Follow
Care and Maintenance
instructions.
Gas tank empty
Refill the gas tank.
Gas Leakage
Improper Installation
Turn the regulator knob to the OFF position, and allow the regulator knob to pop out. Remove
the gas cylinder. Re-install and tighten. Perform leak test to ensure proper seal. Replace gas
cylinder if damaged.
Seal Failure
Gas cylinder has corroded, rusted, or has been mishandled. Replace gas cylinder.
Regulator Failure
Regulator needs to be replaced. Contact Customer Care for a replacement part.
Burner Flames Are
Yellow Or Orange
Poor Air Flow
Check burner tube and burner ports for spider webs or other obstructions. Follow
Care and
Maintenance
instructions to clean the burner tube.
Burner Obstruction
Grease Cup Is Full, Spilling
Empty grease cup and re-install. Follow
Care and Maintenance
instructions.
Regulator Valve Is Off
Check the regulator valve connection to the gas cylinder. Remove, then reinstall. Perform leak test.
Burner Is Dirty
Turn regulator knob to HIGH for five minutes, and burn-off the unit. Follow
Care and
Maintenance
instructions.
Griddle Surface Quality
Is Poor
Griddle has started to rust
Cooking surface is not being seasoned often enough. Follow
Care and Maintenance
instructions.
Griddle surface looks dull
The cooking surface has gotten too hot, and is no longer seasoned. Follow
Care and
Maintenance
instructions.
