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www.covad.net/onlinesupport
Frequently
Asked
Questions
How do I get additional DSL filters?
DSL filters — also known as DSL blockers, microfilters, or DSL phone line filters — are available for purchase at most
electronic stores or on the Internet. However, we recommend that you connect a maximum of five phones or devices to your
DSL phone line.
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What if the DSL light doesn’t turn solid green after I have turned on the wireless DSL router?
Check that you’ve hooked up everything correctly and that the power cord is firmly plugged into the router. You may also want
to make sure the electrical outlet is working.
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Can I still use my dial-up modem after I’m connected to DSL?
Yes, but be sure to attach a DSL filter to your dial-up modem. To initiate your dial-up connection, you’ll need to set up Dial-Up
Networking on your computer. Your computer will not use the DSL service while you are connected through dial-up.
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I see an automatic Dial-Up pop-up window every time I launch Internet Explorer. How can I get rid of it?
Automatic Dial-Up is not needed with your DSL service. Please refer to page 9 for instructions on turning off Automatic Dial-Up.
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Why do I need to choose PPPoE to configure my router when I ordered a static IP address?
We provide fixed IP addresses for the service you ordered using Point-to-Point Protocol over Ethernet, or PPPoE for short. We have
configured our network so that the PPPoE username and password are permanently attached to a specific IP address. This means
you get the same IP address every time a connection is established.
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Will my cordless phone interfere with my wireless Internet connection?
A 2.4 GHz cordless phone may interfere with your wireless Internet connection. The solution is to change the wireless channel
on your router. Please refer to the Software User Guide, Advanced Configurations section, on the QuickStart Installation CD for
more details.
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How do I disable wireless access to my router?
Follow Step 3 (Configuring Your Wireless DSL Router) to access the router’s home page. Once you are logged in, click on the
Advanced Configurations
menu and then
Wireless Setup
. Uncheck the
Enable Wireless
option and then click on
Save Changes
.
When the router restarts, the wireless light will be off and no wireless computers will be able to connect to the router.
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How do I connect to a different wireless network?
The steps to connect to a different wireless network will vary depending on the manufacturer of your wireless adapter.
In general, a wireless utility is installed in the taskbar tray near the clock on your computer. Double-click on the utility
to view and change the wireless network you want to connect to.
