AFA ultraCUBE User Manual
3
Warranty
When used in accordance with written instruction and under normal operating conditions, the Covaris
instruments are guaranteed to be free of defects in MATERIAL and WORKMANSHIP for one (1) year from
the date of original delivery. Any component which proves defective during the stated period will be repaired
free of charge or replaced at the sole discretion of Covaris, F.O.B., Woburn, Massachusetts, provided the
defective component is returned properly packaged with all transportation charges prepaid. The customer is
expected to perform basic diagnostics and component replacement with telephone support from Covaris
personnel. If Covaris personnel are required to perform on-site repair, all travel costs are paid by the
customer. A limited warranty as specified may apply to certain components of the equipment.
Warranty Exceptions
This warranty is void if failure of the software or hardware has resulted from accidents, abuse, improper
maintenance, or repair, or misapplication by the customer. It is also void if damage is caused by any
unauthorized attachments or if modifications are made to the equipment. Removing or tampering with the
Safety Enclosure will void the warranty, and the customer will assume all liabilities.
This warranty is limited to the original purchaser and is not transferable.
CONTACT COVARIS, INC. SHOULD YOU HAVE ANY QUESTIONS CONCERNING THIS EQUIPMENT.
Warranty Services
The purchased equipment is covered by a twelve (12) month warranty which includes all the service and
support necessary so that the customer can operate the equipment successfully. Extended warranties are
available at the end of the original 12 month warranty period.
Services included with the original purchase of the system are:
Installation and Training
– Setup and installation of the equipment and operator training can be purchased
at time of initial acquisition of the equipment. Both will be performed by a qualified Covaris service
representative. One half day will be scheduled to perform the installation and on-site training.
The operators’ training will include valuable hands-on time with the equipment.
Preventative maintenance and troubleshooting tips will also be covered.
Technical Support
– On-going assistance with the operation or application of the equipment and/or
troubleshooting is provided via:
Telephone
o
United States: Tel: +1 781 932 3959 during the hours of 9:00am to 5:00pm,
Monday through Friday, Eastern Standard Time (EST), Greenwich Mean
Time (GMT-05:00)
o
Europe: Tel: 44 (0) 845 872 0100, during the hours of 9:00am to 5:00pm,
Monday through Friday, Greenwich Mean Time
E-mail queries to techsupport@covarisinc.com or applicationsupport@covarisinc.com
Parts Replacement
– Replacement of parts (excluding consumables) for normal operation of equipment are
provided on a priority basis. Shipping charges are included. Failure due to accident, abuse, or improper
operation is not covered.
