24
PLENUE M
Troubleshooting
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Troubleshooting
+ Computer cannot recognize the player when connected.
If connection is unstable due to frequent disconnects, connect directly to the USB port on the main board of the PC.
+ Memory capacity of the player is different or smaller than specified.
The memory capacity indicated by Windows may be different from that indicated by the memory manufacturer. The actual capacity will be
reduced from the original size because some space of the memory should be used as the system area for normal operation.
+ The player does not play properly when memory is full.
Part of the memory is used for settings and system memory in the product. If files are saved in this space, the product may not function
properly. Therefore, please keep a minimum of 100MB of free memory while using the product.
+ After formatting the product on my PC, it can no longer be read by my PC, the memory has been reduced, or the file
transfer rate is slower.
The built-in memory of the product is already formatted and does not require additional formatting. However, if it is necessary to format the
product, please use internal memory formatting function in the product or connect the product to PC using USB cable and use utilities that
support large capacity FAT32 formatting to format the default allocation size as 32KB to avoid decline in size and speed of memory. This
product does not support the format of MAC OS.
