Cowon Q5W, User Manual

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COWON Q5W

Customer support

Can’t open office files.

COWON Q5W does not include office viewer. In order to view office files, WINCE must be upgraded us-
ing WINCE upgrade pack.  Please refer to the WINCE upgrade guide from the Microsoft.

Noisy recordings

Noise from the HDD may be picked up by built-in microphone during recordings.  Also, due to limitation 
of digital devices, recorded audio may not sound normalized. 

Can’t read decoded foreign languages

COWON Q5W is built on the English version of Windows OS, therefore some special foreign characters/
symbols/fonts might not be displayed correctly.

PC does not recognize Q5W.

Make sure Q5W is set to ‘Mass Storage Device’ (Utility->Settings ->System -> USB)
When Active Sync Mode is enabled, Q5 won’t be recognized as a Mass Storage Device from the 
windows OS.
Press ‘RESET’ button, when Q5W does not turn on after connecting to PC.
If connecting is unstable (disconnecting frequently), use USB port in the back of PC.

USB Host won’t recognize my USB device

Not all USB devices are compatible with the Q5W USB Host. Please visit our website and check the 
compatible USB device list.

Available disk space indicated is less than actual disk space. 

Available disk space indicated is less than Actual disk space. 
Available disk space indicated may less than actual disk space.  This is because the space recognized by 
both the hard disk manufacturer and your computer is different, and the space used for system files for 
normal player operation has influence in the actual disk space.

Disk is full, and system does not work.

Disk is full, and system does not work.
At least 5MB of free space is required for settings files and system reserves.