1. If “Coxpal camera” can be found in phone’s WLAN networks:
iPhone: Enable Airplane Mode in phone settings;
Android phone: Disable Mobile Data in phone settings; Or,
Disable “Intelligent Network Connection” if this option available
in phone settings (Some phones can intelligently switch to
mobile data if current WiFi network is not internet capable).
2. If “Coxpal camera” can NOT be found in phone’s WLAN networks:
Check if the camera is powered on;
Or, Check if the camera WiFi is enabled;
Or, Check if the camera is near the phone;
Or, Reset the camera.
3. There is also a possibility that the APP can’t be connected
temporarily due to phone’s new OS, in this case, please don’t worry,
we will update our APP quickly to adapt to the new OS.
4. Troubleshoot connection problems:
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Note:
1. To stream preview video smoothly, the image in Preview Mode is not
based on the original resolution but compressed.
2. To play video files in APP’s Album with GPS information, disconnect
with the camera and connect with internet is required.
