Troubleshooting Spa Problems
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1.
Nothing functions:
The GFCI breaker has tripped or there is a power failure. Test GFCI breaker.
Turn breaker back on and see if spa powers up, if not contact your factory authorized dealer.
2.
Spa does not heat:
Check to see if the heat indicator is on or there are any error messages on the
topside control panel. If the heat indicator is on and no error message appears contact your
factory authorized dealer.
3.
Poor Jet Pressure:
First check to see that the jet(s) is turned on all the way. Check your filter to
see if its clogged or dirty. Next, check to see if the jet(s) are obstructed or if the venturi air dials
are turned on. Finally, check to see if the jets are surging, if so, your pump is cavitating (sucking
in air). This usually occurs when the water level is too low and can be solved by adding water to
the spa. If the problem still persists, contact your factory authorized dealer.
4.
Light is not functioning:
Check with your dealer. If it is necessary to replace the LED assembly,
see the Light replacement section.
5.
Spa comes on by itself:
This function is normal when heating and filtering. No action required.
6.
Jet(s) is not spinning:
Remove jet barrel, by turning the jet counterclockwise until it pops out.
Then irrigate the jet in the water (this will help remove any foreign particles that may be lodged
in the bearings). If the jet(s) is still not spinning, it may be calcified. Try soaking the jet(s) in
vinegar (be sure to cover the bearings) for ten minutes. Then irrigate the jet(s) again and re-install.
If problem persists contact your factory authorized dealer.
7.
Spa doesn’t drain completely:
The spa is drained by gravity. It will not always drain entirely. It
isn’t necessary to drain the spa entirely except for winterizing the spa. If you wish to remove the
last little bit of water, we recommend you vacuum it out with a wet/dry shop vac.
