Monday-Friday 8:00am- 4:00pm MST
1.888.270.8538
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Cozzia
Cozzia USA LLC sells Massage Chair Model No. CZ-9201/Renew with the intent that they are free of defects in manufacture and
workmanship for a period of one year from the date of original purchase, except as noted below. Cozzia USA LLC warrants that
the Cozzia Massage Chairs will be free of defects in material and workmanship under normal use and service. This warranty
extends only to consumers and does not extend to retailers.
Cozzia Massage Chairs have the following warranty:
The Cozzia Massage Chair CZ-9201/Renew has a one year labor and parts warranty. Cozzia's customer service will not issue
Return Material Authorizations (RMAs) for products. Cozzia Massage Chairs will be either repaired by the consumer or by an
in-home technician. Cozzia will not issue Return Material Authorizations (RMAs) for buyer's remorse.
FOR SUPPORT IN THE CANADA:
ONE YEAR LIMITED WARRANTY
Consumers may contact customer service department at 1-888-270-8538 between 8:00am- 4:00pm MST, Monday through Friday.
service department regarding a repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist
will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Cozzia customer service will verify that the unit has failed and provide
instructions for repairing a unit. All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged
for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Service And Technical Support
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